How to Get a WOODQUAY TOWNHOUSE Refund

• Booking Confirmation Email - Have your initial booking confirmation email ready as proof of your reservation.
• Reservation ID - Locate your unique reservation ID, which is typically mentioned in your confirmation email.
• Payment Information - Gather details of the payment method used, including transaction reference numbers or credit card authorization codes.
• Check-in and Check-out Dates - Note the specific dates of your stay to support your refund request.
• Reason for Refund - Be prepared to clearly articulate the reason for your refund request, whether due to cancellation, dissatisfaction, or other issues.
• Any Communication Records - Collect records of any previous communication with WOODQUAY TOWNHOUSE regarding your booking or refund, such as emails or phone call notes.
• Proof of Declined Stay - If applicable, provide evidence of your attempt to check-in or documents showing your inability to stay due to specific circumstances.

*Working days are Monday to Friday, and don't include public holidays.

At WOODQUAY TOWNHOUSE, we strive to provide our guests with a satisfying experience. To ensure clarity regarding your financial interactions, it is important to understand the specific situations in which you may qualify for a refund or adjustment. Refund eligibility can vary based on the nature of your booking and the circumstances surrounding your stay.

• Cancellation Policy: If you have made a reservation and need to cancel within the stipulated timeframe as per our cancellation policy, you may be eligible for a refund of your deposit or a full amount, depending on the conditions outlined at the time of booking.
• Booking Modifications: Changes to your reservation, such as adjusting your dates or the number of guests, may affect your total charges. If these changes prompt a difference in pricing that would warrant a refund, it will be evaluated in line with our modification policies.
• Service Issues: Should there be any notable issues during your stay that are within our control, such as unplanned disruptions that directly impact your experience, you may be eligible for reimbursement or a service adjustment. This will be assessed on a case-by-case basis.
• Promotional Offers: If you booked a rate that included a promotional offer and that offer was not applied correctly upon booking, you may qualify for a refund of the difference, provided you bring it to our attention after your stay.
• Errors in Billing: If you notice discrepancies in your billing statement related to your stay at WOODQUAY TOWNHOUSE, such as incorrect charges, these will be reviewed and may lead to a correction or refund based on the findings.

For any questions regarding your eligibility for a refund, we encourage you to reach out to our customer service team who will be happy to assist you further based on your specific circumstances.

At WOODQUAY TOWNHOUSE, guests may occasionally need to request refunds due to various circumstances. Here are a few realistic scenarios that illustrate how refund claims were successfully handled:

• Event Cancellation: A guest had booked a weekend stay to attend a friend's wedding, but the event was unexpectedly cancelled due to unforeseen circumstances. After contacting WOODQUAY TOWNHOUSE, they provided the necessary documentation, and the hotel processed a full refund for the accommodation.
• Change of Plans: A couple decided to postpone their anniversary trip and reached out to WOODQUAY TOWNHOUSE to inquire about their booking. With their advance notice, the hotel was able to assist them in cancelling the reservation and issued a refund for the deposit made, encouraging them to rebook at a later date.
• Room Not as Described: A family arrived at WOODQUAY TOWNHOUSE only to find the room did not meet their expectations based on the online description. After discussing the issue with the staff, they were offered an alternative room, and a partial refund was promptly processed for the initially booked room, which they appreciated.
• Double Booking Error: A traveler accidentally booked two separate rooms for the same dates. Upon noticing the mistake, they contacted WOODQUAY TOWNHOUSE's customer service for assistance. The hotel staff efficiently resolved the issue, providing a refund for one of the bookings while ensuring a smooth check-in for the remaining reservation.

Tracking your refund status at WOODQUAY TOWNHOUSE is simple and efficient. Follow these steps to stay updated on your refund progress:

• Check Your Email: Keep an eye on your email inbox for updates from WOODQUAY TOWNHOUSE. You’ll receive notifications when your refund is processed, along with any important information regarding the timeline.
• Log Into Your Account: Visit the WOODQUAY TOWNHOUSE website and log into your account. Navigate to the Order History section to view detailed information on your recent transactions and the current status of any refunds.
• Utilize the Mobile App: If you have the WOODQUAY TOWNHOUSE mobile app, you can quickly check your refund status. Look for updates in the Notifications or Billing Section of the app for real-time information.
• Account Dashboard: Within your account dashboard, you can find a dedicated Refund Status area. This section will provide you with comprehensive details on your refund requests, including dates and amounts.
• Connect with Customer Support: If you have questions or need assistance, reach out to WOODQUAY TOWNHOUSE’s customer support team through the Contact Us page. They can provide specific updates based on your account information.