It's common for users to overlook billing details until an unexpected charge arises, especially with course subscriptions like the Working at Heights program. This guide is designed to clarify how refunds work for this course, who qualifies for them, and the straightforward steps to request your money back swiftly. With the right information at your fingertips, navigating the refund process will be a breeze.
What You Should Prepare Before Applying For Refund
Registration Confirmation Email: Locate the email confirmation received upon registration for the Working at Heights course, as it contains essential course details.
Transaction ID: Have your unique transaction ID readily available, which is typically included in your payment receipt.
Course Completion Status: Ensure you have clarity on whether you have completed the course, as refunds may differ based on completion.
ID Proof: Prepare a valid government-issued ID to verify your identity for the refund process.
Refund Policy Review: Familiarize yourself with the specific refund policy for the Working at Heights course to understand eligibility criteria.
Communication History: Gather any email correspondence or chat logs related to your course registration or refund inquiries.
Payment Method Details: Have the details of the payment method used for enrollment, such as the last four digits of your credit card or PayPal account.
Account Information: Log into your Worksite Safety account to review and verify relevant account details related to your course enrollment.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
3-5 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Working at Heights course
At WorksiteSafety.ca, the Working at Heights course is designed to equip individuals with essential skills for safe operations in elevated work environments. Understanding your eligibility for a refund can be important in managing your experience effectively. There are certain situations where you may qualify for a refund based on the terms outlined by WorksiteSafety.ca.
Course Cancellation: If you need to cancel your course registration at least 48 hours in advance, you may be eligible for a full refund.
Course Rescheduling: In cases where a course is rescheduled by WorksiteSafety.ca and you are unable to attend the new date, you may qualify for a refund.
Technical Issues: If you experience significant technical difficulties that prevent you from accessing the online course content, there might be grounds for a refund, subject to verification by customer support.
Inadequate Course Content: If the course does not meet the description provided at the time of registration, you might be eligible for a refund, provided you can substantiate your claim.
Duplicated Enrollment: In the event that you inadvertently enroll in the same course multiple times, you could qualify for a refund for the additional registration.
Please reach out to WorksiteSafety.ca customer service for any further clarification regarding your eligibility for a refund related to the Working at Heights course.
Step-by-Step Process to Request Your Working at Heights course Refund Like a Pro
If you purchased through worksitesafety.ca:
Visit the Worksite Safety website and log in to your account.
Navigate to the "My Account" section.
Select "Memberships" or "Subscriptions" from the dropdown.
Locate the active subscription you wish to refund.
Click on "Request Refund" next to the subscription.
Fill in the form, mentioning that the subscription renewed without notice.
Clarify that the account has been unused during this period.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions".
Find the Working at Heights course subscription.
Tap on it and select "Cancel Subscription" first.
Then, navigate to the App Store and find "Account".
Select "Purchased" and find your course purchase.
Tap on "Report a Problem" next to the purchase.
Choose "I didn't authorize this charge" to stress non-notification of automatic renewal.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select "Payments & subscriptions".
Tap "Subscriptions" and find the Working at Heights course.
Press "Cancel Subscription" to ensure no future charges.
Go to the Google Play Help Center to request a refund.
Click on "Request a refund" option.
Provide details in the reason section, including that the subscription renewed without notice and that your account was unused.
Submit the request.
If you purchased through Roku:
Go to your Roku device and navigate to the channel that contains the Working at Heights course.
Press the Star (*) button on your remote to open the options menu.
Select "Manage subscription".
Select "Cancel subscription".
Visit the Roku website and log into your account.
Navigate to "Order History".
Find the transaction and click on "Request a refund".
Indicate that the subscription renewed without notice and that the account remains unused.
Submit the request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Working at Heights course for Refund
Script
Copy
Subject: Refund Request – Working at Heights course Account [Your Email]
Dear Worksite Safety Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation regarding my account. [describe reason]
As a result, I would like to request a refund of [Amount]. I have attached the necessary documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is under review.
You will receive an update via email within 3-5 business days.
Processing
Your refund request is being processed by our financial department.
Please allow 5-7 business days for the refund to be processed.
Refunded
Your refund has been successfully processed.
The amount will reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive a detailed breakdown of the refund via email.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support.
Completed
Your refund process has been completed.
You can now check your account for the refunded amount.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can sometimes be necessary for users of the Working at Heights course, and here are some real user scenarios that illustrate successful claims.
Course Cancellation Prior to Start Date: A participant realized they had signed up for the Working at Heights course but could no longer attend due to a schedule conflict. They contacted customer support a week before the course started and successfully received a full refund after confirming their cancellation by following the required process.
Technical Issues During the Course: An attendee faced persistent connectivity problems during their online Working at Heights course, hindering their ability to participate fully. After reaching out to support with detailed information about the issues, they were able to claim a refund for the course after receiving confirmation that the technical difficulties were recognized and due to provider issues.
Accidental Double Registration: A user accidentally registered for two different sessions of the Working at Heights course. Once they realized the duplication, they promptly contacted the customer service team. After verifying the situation, they received a refund for one of the registrations without any hassle.
Injury and Course Ineligibility: A registered participant was unfortunately injured just days before their scheduled Working at Heights course and was unable to attend. Upon providing the necessary documentation of the injury to customer support, they were granted a refund based on situational exceptions outlined in the policy.
The Easiest Way to Get a Working at Heights course Refund
If you're frustrated trying to get a refund from Working at Heights course—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for the Working at Heights course is straightforward and efficient. Below are specific steps you can take to monitor your refund process seamlessly:
Email Notifications: Keep an eye on your inbox for any email updates from Working at Heights. Refund confirmations and status updates are typically communicated via email, so ensure you check your spam or junk folder in case the messages are filtered incorrectly.
Account Dashboard: Log into your account on the Working at Heights website and navigate to your Account Dashboard. Here, you will find a detailed overview of your transaction history, including any refund requests you have submitted.
Order History: In your account, visit the Order History section. This area provides real-time updates on your refund status, including whether it is pending, processed, or completed. Each order will clearly display its respective refund progress.
Billing Section: Check the Billing Section of your account, where you can track any financial transactions related to your course fees. This section may also inform you of any adjustments made due to your refund.
Mobile App Notifications: If you are using the Working at Heights mobile app, enable notifications to receive instant updates about your refund status directly on your device. This way, you won’t miss any important information.
Customer Support: For specific inquiries or if you notice any delays, do not hesitate to reach out to customer support directly via the contact options provided on the website. They can provide up-to-date information regarding your refund request.
FAQ
If you forget to cancel your registration for the Working at Heights course on time, unfortunately, a refund may not be available due to the policy in place. We recommend reviewing our cancellation policy for details and contacting our support team for further assistance with your situation.
Refunds for the Working at Heights course typically take 5 to 10 business days to process. The exact time may vary depending on your bank or payment provider's policies. We appreciate your patience during this time.
If you see a charge but do not have an active subscription, please check your account details on our website to confirm your subscription status. If the issue persists, contact our customer support team for assistance and clarification regarding the charge.
If you are unable to obtain a refund directly from the Working at Heights course, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system for increased visibility. Additionally, reviewing your account details may provide clarity on your eligibility for a refund.
If your refund request with Working at Heights course is not approved, it's advisable to carefully review their refund policy for any specific conditions or timelines. You may also wish to reach out to their support team again for clarification or additional assistance. Additionally, double-check your account details to ensure everything is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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