It's common to overlook billing details until an unexpected charge catches your attention, especially with courses like the Working at Heights Refresher. This guide is here to help you understand the refund process for this course, outlining eligibility criteria and providing easy steps to request your refund swiftly. We aim to make this process as straightforward as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Proof of Course Enrollment: Include your confirmation email or receipt from the Working at Heights Refresher course to verify your enrollment.
Transaction ID: Have the transaction ID from your payment handy, as this will be required to process your refund.
Date of Course: Note the date you attended or were scheduled to attend the refresher course, as this may impact the eligibility for a refund.
Reason for Refund: Be prepared to briefly explain why you are requesting a refund, whether it be due to cancellation, rescheduling, or other valid reasons.
Account Information: Provide the email address associated with your account on completesystem.ca for verification purposes.
Documentation of Communication: If you’ve had prior communication regarding your refund request, include screenshots or records of those exchanges.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
E-Transfer
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Working at Heights Refresher course
At Working at Heights Refresher course, users are provided with specialized training aimed at ensuring compliance with safety regulations. Understanding eligibility for a refund is important for participants who may find themselves needing to address specific circumstances related to their enrollment or training experience.
Cancellation of Course Enrollment: If a participant cancels their registration prior to the start date of the course, they may qualify for a refund, though specific timeframes may apply based on the course policies.
Rescheduling of Course: Users may be eligible for a refund if they cannot attend the rescheduled session and have provided notice within the required timeframe outlined in the course terms.
Course Not Delivered: In situations where the course is canceled by Working at Heights Refresher, participants may be entitled to a full refund.
Technical Issues: If a user experiences significant technical difficulties during a virtual course that prevent them from completing the training, they might be eligible for a refund, provided the issue is reported within a specified period.
Inability to Attend Due to Emergency: Participants who are unable to attend due to a verified emergency situation may qualify for a refund, depending on the documentation and notification provided in accordance with the merchant's policy.
For questions or to inquire further about specific circumstances related to refunds, participants are encouraged to refer to the course policies or reach out directly to customer support for clarity on their eligibility status.
Step-by-Step Process to Request Your Working at Heights Refresher course Refund Like a Pro
If you purchased through completesystem.ca:
Navigate to completesystem.ca and log into your account.
Go to the Account Settings page, typically found in the top right corner.
Select Billing Information from the menu.
Locate the Transaction History to find the relevant subscription.
Click on the Request Refund option available next to the transaction.
In the message box, mention that you were surprised by the renewal charge and clarify that you did not receive any prior notice.
Submit your request and note the confirmation number if provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Working at Heights Refresher Course subscription in the list.
Tap on it, and then select Cancel Subscription, if required.
Go back to the App Store and scroll down to the Report a Problem link.
Choose the subscription you want a refund for and select Report a Problem.
Describe the issue, emphasizing that the account has been unused and there was no notification of renewal.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon in the top-left corner.
Select Subscriptions and find the Working at Heights Refresher Course.
Tap on it and then select Cancel Subscription.
After canceling, navigate to Order History in the Play Store menu.
Find the relevant transaction and tap Request a Refund.
Explain that the renewal was unexpected and your account has not been used.
If you purchased through Roku:
Go to the Roku Developer Dashboard.
Sign in to your Roku account.
Select Manage Account in the menu.
Navigate to Manage Your Subscriptions.
Find the subscription for the Working at Heights Refresher Course.
Choose Cancel Subscription.
Next, go back to the Support page and select Contact Us.
In your message, indicate that the subscription renewed without notice and the account has not been used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Working at Heights Refresher course for Refund
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Subject: Refund Request – Working at Heights Refresher course Account [Your Email]
Dear Working at Heights Refresher Team,
I hope this message finds you well.
I am writing to formally request a refund for my recent transaction regarding the Working at Heights Refresher course. The billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation to support my request.
Could you please confirm the status of my refund request within 3-5 business days? I appreciate your attention to this matter.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review process is complete, which generally takes 3-5 business days.
Processing
Your refund is currently being processed by our financial team.
Expect the refund to be completed within the next 5-10 business days.
Refunded
Your refund has been successfully completed.
The amount will reflect in your original payment method within 3-7 business days.
Partially Refunded
A partial refund has been issued based on the specific circumstances of your request.
You will receive a detailed invoice of the charges and the amount refunded.
Canceled
Your refund request has been canceled, either by your request or due to ineligibility.
Please contact customer service if you believe this status is incorrect.
Completed
The refund process is fully completed, and all steps have been finalized.
You can proceed with your future bookings, knowing this refund is settled.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the context of the Working at Heights Refresher course, users occasionally encounter situations where they need to initiate a refund due to various personal or scheduling conflicts. Here are some realistic scenarios illustrating how users successfully claimed refunds:
Schedule Conflicts: A participant had to withdraw from the refresher course due to an unforeseen scheduling conflict at their workplace. After notifying customer support promptly, they received a full refund for their registration fee.
Unexpected Illness: An individual who signed up for the course fell ill just days before the scheduled session. They reached out to customer service with a doctor's note, which resulted in a successful refund for their course fee, as per the course's cancellation policy.
Technical Issues: A user experienced persistent technical issues while trying to access the online refresher course. After multiple attempts to resolve the situation, they communicated their challenges to support and were granted a refund for the course, as the service could not be satisfactorily accessed.
Change of Employment: A participant enrolled for the refresher course found themselves changing employers, and their new job required a different certification program. Upon informing the course administration, they were able to secure a refund, reflecting their circumstances while adhering to the cancellation terms.
The Easiest Way to Get a Working at Heights Refresher course Refund
If you're frustrated trying to get a refund from Working at Heights Refresher course—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently for the Working at Heights Refresher course is essential to stay informed about your transaction. Here’s how you can ensure you’re up-to-date with your refund processing:
Check Your Email Regularly: Once you initiate a refund request, you will receive an initial confirmation email. Look for updates sent from support@completesystem.ca for any changes in your refund status.
Use the Account Dashboard: Log in to your account on the Working at Heights Refresher course website and navigate to the Order History section. This area provides a detailed view of your transactions, including the status of your refund request.
Access the Billing Section: Within your account settings, the Billing section offers insights into any pending refunds, along with estimated processing times to help you understand when to expect your funds.
In-App Notifications: If you are using the mobile app, ensure that notifications are enabled. This way, you will receive instant updates regarding your refund status directly within the app.
Track Progress Updates: As your refund is processed, you might receive milestone updates, such as when your request is approved or when the funds are disbursed. Keep an eye out for these specifics in both your email and the account dashboard.
FAQ
If you forgot to cancel your spot in the Working at Heights Refresher course on time, we understand that unexpected situations can arise. Unfortunately, refunds may not be available after the cancellation deadline has passed. We recommend reviewing our cancellation policy for further details and to contact our support team for assistance.
Refunds for the Working at Heights Refresher course typically take 5 to 10 business days to process. The exact time may vary based on your bank or payment provider's policies. We appreciate your patience during this process.
If you notice a charge for the Working at Heights Refresher course but do not have an active subscription, please first verify your account status by logging into your profile on our website. If you still have questions, contact our support team directly via email or phone, and they will assist you in reviewing your account and clarifying the charge.
If you're unable to obtain a refund directly from the Working at Heights Refresher course, consider reaching out to customer service for further assistance. You can also escalate your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details may provide insights on your eligibility for a refund.
If your request for a refund from the Working at Heights Refresher course has been declined, consider reviewing the refund policy for any specific conditions that may apply. Additionally, reaching out to customer support again for clarification or to discuss your situation can be helpful. Ensure that your account details are accurate and complete, as this may facilitate further communication.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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