Many users rarely consider their subscription billing until an unexpected charge catches them off guard, such as an automatic renewal. This guide is designed to clarify how refunds for Workout Trainer PRO+ work, including who qualifies for a refund and the straightforward steps to request your money back efficiently. Our aim is to ensure you feel supported and informed every step of the way as you navigate the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with Workout Trainer PRO+.
Transaction ID: Locate the unique transaction ID from your initial purchase or subscription confirmation email.
Purchase Date: Have the exact date of your subscription or purchase ready for reference.
Subscription Details: Gather information about your current subscription plan, including whether it was a free trial or paid subscription.
Reason for Refund: Clearly articulate the reason for your refund request, whether it's due to dissatisfaction, technical issues, or another specific concern.
Proof of Issue: If applicable, include any screenshots or supporting documents that demonstrate the issues you have encountered with the app.
Contact History: Prepare details of any previous communications you have had with customer support regarding your concerns, including dates and responses.
Payment Method: Note the method used for payment (credit card, PayPal, etc.) and provide any associated details as required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Workout Trainer PRO+
Workout Trainer PRO+ provides a subscription-based service that offers users access to various fitness training programs, personalized workout routines, and community features. Users may have specific eligibility rights regarding refunds based on their subscription status and account management situations. Understanding these rights can help users navigate their experiences with the service more effectively.
Free Trial Period: Users who take advantage of the free trial may not be charged and can cancel their subscription during the trial period, which means they might not have eligibility for a refund once the trial ends.
Accidental Purchases: If a user believes they made an accidental purchase or subscription, they could inquire about eligibility for a refund. This typically applies to unforeseen circumstances during the purchase process.
Service Issues: If a user encounters technical difficulties that prevent access to the service for an extended period, they may reach out to determine if they could qualify for compensation or a refund for that period.
Account Management: Changes in account settings, such as changing subscription tiers or renewing subscriptions, could impact billing. Users may want to review their options to understand what eligibility criteria apply in these situations.
Subscription Cancellation: If a user cancels their subscription before the next billing cycle and does not wish to continue, they might be able to discuss how this affects their eligibility for refunds on future payments.
Service Changes: If there are significant changes to the service that affect users' access or experiences, users could inquire about their eligibility for adjustments or refunds based on these changes.
To address specific concerns or inquiries regarding eligibility for refunds, users can refer to Workout Trainer PRO+’s customer support for detailed assistance tailored to their account situations.
Step-by-Step Process to Request Your Workout Trainer PRO+ Refund Like a Pro
If you purchased through Workout Trainer PRO+.com:
Visit the Workout Trainer PRO+.com website and log into your account.
Navigate to the Account Settings section.
Locate and click on Billing Information.
Find the Request a Refund option.
Provide details about the recent charge, mentioning that the subscription renewed without notice.
Submit your request and await confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Workout Trainer PRO+.
Tap Cancel Subscription if not already cancelled.
After canceling, go to the Report a Problem page in your browser.
Log in with your Apple ID and select the subscription you need a refund for.
Choose Report a Problem and select Issue with a purchase.
Explain that the account was unused or charged unexpectedly.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon and go to Account.
Scroll down to Purchase History.
Locate the Workout Trainer PRO+ subscription.
Tap on it and select Refund.
Fill out the refund form, mentioning that the subscription renewed without notice.
Submit your refund request.
If you purchased through Roku:
Go to my.roku.com and log into your Roku account.
Select Manage Account from the menu.
Click on Subscriptions.
Find Workout Trainer PRO+ in your list of subscriptions.
Choose Cancel Subscription to prevent further billing.
Visit the Roku Support page to submit a refund request.
Explain that you were unaware of the renewal or did not intend to continue.
Complete and submit the refund form.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inquire about a billing situation where [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation regarding this request.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will receive an update within 3-5 business days regarding the status of your refund.
Processing
Your refund is currently being processed by our team.
Please allow 5-7 business days for the refund to be completed.
Refunded
Your refund has been successfully issued.
The amount will be reflected in your account within 5-10 business days.
Partially Refunded
A portion of your original payment has been refunded.
The remaining balance will still be charged. Check your account for details.
Completed
Your refund process is complete, and no further action is needed.
You should see the refund reflected in your account balance shortly.
Canceled
Your refund request has been canceled.
If this was an error, please contact customer support to reinitiate.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Workout Trainer PRO+ offers users a subscription-based platform for personalized workout plans and nutrition guidance. Here are some scenarios where users successfully claimed refunds:
Subscription Overlap: A user decided to upgrade their membership to the PRO+ plan but accidentally bought two subscriptions simultaneously. They reached out to customer support, explaining the situation, and received a prompt refund for the redundant subscription.
Inactivity Refund: After subscribing to Workout Trainer PRO+, a user faced unexpected medical issues that prevented them from using the service. They contacted support to discuss their circumstances and were granted a prorated refund for the months they could not utilize the service.
Trial Plan Confusion: A user thought they were enrolling in a free trial of the PRO+ service but ended up with a full subscription due to a misunderstanding. Upon contacting support to clarify, they received a refund for the initial charge after confirming that they had not used any of the premium features.
Technical Issues Impacting Access: A user experienced prolonged technical difficulties accessing their workout plans. After reaching out to customer service and outlining the issue, they were assisted with a refund for the affected subscription month until the service was fully operational.
The Easiest Way to Get a Workout Trainer PRO+ Refund
If you're frustrated trying to get a refund from Workout Trainer PRO+—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Workout Trainer PRO+ is straightforward and user-friendly. You can stay updated on your refund process by utilizing the following tips:
Email Notifications: When you initiate a refund request, Workout Trainer PRO+ sends a confirmation email detailing the request. Be sure to check your inbox (and spam folder) for updates regarding the status of your refund, including estimated processing times.
In-App Notifications: The Workout Trainer PRO+ mobile app provides in-app notifications about important updates. Look for alerts related to your refund status directly within the app for timely information.
Account Dashboard: Log into your Workout Trainer PRO+ account and navigate to the Order History section. Here, you can see all your transactions and their current status, including any pending refunds.
Billing Section Access: Within the Billing section of your account settings, you can view detailed information about your recent transactions and any associated refunds. This section will provide clarity on what has been processed and what is outstanding.
Refund Progress Information: Workout Trainer PRO+ typically offers regular updates that indicate whether your refund is pending, processed, or completed. Keep an eye on the notifications and your account status that specify these stages.
By following these steps, you can efficiently track the status of your refund with Workout Trainer PRO+ and stay informed throughout the process.
FAQ
If you forgot to cancel your Workout Trainer PRO+ subscription before the renewal date, refunds are generally not provided due to the terms agreed upon at sign-up. It's important to check the specific policies outlined in your account settings or contact customer support for further assistance.
Refunds for Workout Trainer PRO+ typically take 5 to 10 business days to be processed and reflected in your account, depending on your bank or payment provider's policies. Please be aware that processing times may vary slightly based on individual financial institutions.
If you see a charge but do not have an active subscription, please first check your account status in the app to confirm. If you still believe there is an error, reach out to our customer support team with your account details for assistance in resolving the issue.
If you are unable to receive a refund directly from Workout Trainer PRO+, consider contacting customer service again for further assistance. You may also explore the option of escalating your request within their support system for more comprehensive help. Additionally, reviewing your account details and any relevant terms and conditions may provide insights into additional options.
If Workout Trainer PRO+ refuses to issue a refund, consider reviewing their refund policy for any specific guidelines that may apply. You might also reach out to customer support again for further clarification or assistance. Additionally, double-check your account details to ensure everything aligns with the terms agreed upon at the time of purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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