It's not uncommon for users to overlook billing matters until an unexpected charge arises, such as an automatic subscription renewal. This guide aims to clarify how refunds work at World TESOL Academy, detailing who is eligible for a refund and providing a straightforward process to request a return of funds. Our goal is to help you navigate this process efficiently and ensure you feel confident in seeking support when needed. Let's explore your options together.
What You Should Prepare Before Applying For Refund
Proof of Enrollment: A copy of your enrollment confirmation email or receipt showing the course details.
Transaction ID: The unique transaction ID from your payment confirmation to identify your purchase.
Refund Request Form: Complete the refund request form available on the World TESOL Academy website, if applicable.
Reason for Refund: A clear and concise explanation of why you are requesting a refund, as required by their policy.
Course Completion Status: Information on whether you have started or completed the course, as partial completions may affect eligibility.
Correspondence Records: Any previous communications with World TESOL Academy related to your enrollment or refund request.
Payment Method Details: Information on the payment method used for the transaction for verification purposes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Stripe
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from World TESOL Academy
At World TESOL Academy, users are granted specific rights regarding their enrollment and course fees. Given our focus on providing quality online education in TESOL (Teaching English to Speakers of Other Languages), understanding these rights is crucial for users who may have questions about refunds or course adjustments.
Refund eligibility may arise from various circumstances related to course access and completion. Here are some scenarios where users might be eligible for a refund:
Course Withdrawal: If a user withdraws from a course within a specified period post-enrollment, they may qualify for a full refund. The exact timeframe for withdrawal may vary, and users should refer to the terms and conditions for details.
Course Cancellation: In the event that World TESOL Academy cancels a course for any reason, users enrolled in that course will be eligible for a full refund of their tuition fees.
Tech Issues: Users experiencing significant technical difficulties that prevent access to course materials may inquire about potential refunds, depending on the circumstances and resolution efforts made by technical support.
Misrepresentation of Course Content: If the course content is found to significantly differ from the description provided at the time of enrollment, users could be eligible for a refund, subject to review and verification of the complaint.
Special Cases: Users who face extraordinary circumstances, such as medical emergencies, may submit a request for review. Approval is at the discretion of World TESOL Academy's customer service team and is assessed on a case-by-case basis.
For users seeking to understand their eligibility for a refund or needing clarity on course-related issues, contacting the World TESOL Academy support team is advised, as they can provide personalized assistance based on individual circumstances.
Step-by-Step Process to Request Your World TESOL Academy Refund Like a Pro
If you purchased through World TESOL Academy.com:
Visit the World TESOL Academy website and log into your account.
Navigate to the Membership or Subscription section in your account dashboard.
Locate the option that shows your current subscriptions or billing history.
Select the subscription you wish to request a refund for.
Click on the Help or Support section to find the contact options.
Choose Email Support or the available chat option.
In your message, mention that the subscription renewed without notice; this creates context for your request.
Include details of your account and the specific charge, emphasizing that you were not using the service during this billing period.
Submit your request and keep an eye on your email for further instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find and tap on the World TESOL Academy subscription.
Scroll down and select Report a Problem
Choose the option that best describes your issue—opt for something like "Item didn’t work as expected" or "Didn’t mean to purchase".
In the description, emphasize that the subscription was renewed without notice and that you did not utilize the service.
Submit your report and await further communication from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on your profile icon in the top-right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find the World TESOL Academy subscription.
Tap Manage, then select Cancel Subscription (if necessary).
Go back to the Subscriptions section and, find the option to Report a Problem.
Choose the reason for your issue—select options that fit like "Didn’t mean to purchase".
In your message, mention that the renewal happened without clear notice or acknowledgment.
Send your request and check back for a response from Google Play team.
If you purchased through Roku:
Log into your Roku account on the Roku website.
Navigate to the Manage Account section.
Select Subscriptions from the options.
Find your World TESOL Academy subscription and click Manage Subscription.
Locate the option to Contact Support.
Select a contact method and explain your situation without referring to account issues, instead state that you didn't receive notice on the renewal.
Request that the recent charge be refunded, noting that you're not actively using the service at the moment.
Submit your inquiry and follow any further steps provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to World TESOL Academy for Refund
Script
Copy
Subject: Refund Request – World TESOL Academy Account [Your Email]
Dear World TESOL Academy Support Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account associated with the email [Your Email]. The details are as follows: [describe reason].
In light of the above, I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
Please allow up to 5 business days for the review process.
Processing
Your refund is being processed.
Funds will be credited to your account within 7-10 business days.
Refunded
Your refund has been approved and completed.
You will see the funds reflected in your account shortly.
Partially Refunded
A portion of your refund has been processed.
You will receive the remaining amount based on the resolution of the review.
Canceled
Your refund request has been canceled.
If you have questions, please contact our support team.
Completed
Your refund process is fully completed.
Thank you for your patience! You can check your account for the credited amount.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At World TESOL Academy, users often seek assistance with their subscriptions or course enrollments, leading to various scenarios where refunds are requested and successfully processed. Here are a few examples:
Course Schedule Conflict: A student registered for an advanced TESOL course realized that their work schedule would not allow them to participate. Upon contacting customer support, they explained their situation and received a prompt refund for the unused portion of the course fee.
Subscription Plan Adjustment: A user initially signed up for a monthly subscription but discovered that a yearly plan would offer better value. After reaching out to the support team for clarification on switching plans, they successfully received a refund for the remaining balance of their monthly subscription when transitioning to the yearly plan.
Account Access Issue: An educator faced technical difficulties accessing the materials for their enrolled course due to a system error. After reporting the issue, the Academy's support team promptly investigated and issued a refund for the affected session, allowing the user to re-enroll at a later date without loss.
Course Unsuitability: A participant found that the course content did not meet their expectations after the first module. They reached out to customer service to discuss their experience and were offered a refund for the unfinished course, which allowed them to explore other options more suited to their needs.
The Easiest Way to Get a World TESOL Academy Refund
If you're frustrated trying to get a refund from World TESOL Academy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at World TESOL Academy is a straightforward process designed to keep you informed every step of the way. Here are the most efficient ways to track your refund status:
Email Notifications: Keep an eye on your inbox. World TESOL Academy sends out email updates regarding your refund status, so make sure to check both your primary inbox and spam folder for any communications related to your refund.
Account Dashboard: Log in to your account on the World TESOL Academy website. Navigate to your Account Settings where you can access your Order History. Here, you'll find detailed status updates about your refunds.
Billing Section: In the Billing section of your account, you can view all transactions, including successful refunds and those currently in process. This section provides clear information about which refunds have been issued and their respective timelines.
In-App Notifications: If you have the World TESOL Academy mobile app, be sure to enable notifications. The app provides real-time updates on your refund status, letting you know immediately when changes occur.
Customer Support: If you have any questions or if your refund appears delayed, you can reach out to world TESOL Academy customer support through the Help Center. They can provide personalized updates and assist with any issues directly.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, the policy generally does not allow for refunds. It's important to check the specific terms of your purchase as they provide details on cancellation and refund policies. We recommend setting reminders to help manage subscription cancellations if needed.
Refunds typically take between 5 to 10 business days to process, depending on your financial institution. Once initiated, you should see the funds reflected in your account within that timeframe. If you have not received your refund after 10 business days, it's advisable to reach out to customer support for further assistance.
If you notice a charge but do not have an active subscription, please first check your payment history and any potential trial periods that may have transitioned into a paid plan. For further assistance, contact our customer support team directly through the website, providing them with the details of the charge for a prompt resolution.
If you're unable to obtain a refund directly from World TESOL Academy, consider contacting customer service again to inquire about your options. You may also escalate your request within their support system for further assistance. Additionally, reviewing your account details and any related correspondence may help clarify your situation.
If World TESOL Academy is unable to issue a refund, you can start by reviewing their refund policy to understand the specifics of your situation. It may also be helpful to reach out to their support team again for clarification or additional assistance. Additionally, ensure that all account details and relevant information are correct to facilitate a smooth communication process.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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