How to Get a Written Word Media Refund

• Account Information: Your Written Word Media account email and username.
• Transaction ID: The unique transaction ID associated with your order or service.
• Order Details: Specific details of the campaign purchased, including the type and the dates.
• Proof of Payment: A screenshot or digital receipt of the purchase transaction.
• Reason for Refund: A clear and concise explanation of why you are requesting a refund.
• Email Correspondence: Any communication with Written Word Media’s customer service related to the issue.
• Campaign Performance Metrics: If applicable, provide any relevant metrics or data that support your refund request.
• Submission Date: The date when you submitted your order or campaign request, for tracking purposes.

*Working days are Monday to Friday, and don't include public holidays.

Users of Written Word Media may have specific eligibility criteria for refunds related to their services. Written Word Media provides promotional services that help authors and publishers reach their target audiences. Due to the nature of these services, the following scenarios might qualify a user for a refund:

• Service Non-Delivery: If a promotional campaign was not executed as promised or experienced substantial issues that affected its delivery.
• Invalid Campaign Dates: If there are discrepancies in the scheduled dates for a promotional campaign that impact the effectiveness of the service.
• Technical Issues: If a user encounters genuine technical issues that prevent the proper functioning of their promotional campaign, leading to an ineffective service experience.
• Account Management Concerns: If there are questions about the status of a user’s account that impact their billing or service delivery, which could warrant a refund if unresolved.

It's important for users to reach out to Written Word Media directly to discuss their specific situations, as eligibility for refunds will depend on the details of each individual case and the company’s specific policies.

Written Word Media provides valuable services tailored for authors and publishers, including promotional tools, marketing strategies, and subscription services. Here are some realistic user scenarios where customers successfully claimed refunds:

• Subscription Upgrade Adjustment: A user decided to upgrade their monthly subscription to a premium plan mid-month. After reviewing the benefits, they realized that the upgrade was not necessary for their current marketing campaign. They contacted customer support, explained their situation, and received a prorated refund for the upgrade.
• Promotional Campaign Cancellation: An author scheduled a promotional campaign through Written Word Media but later found that their book release was postponed. They reached out to support to cancel the campaign and received a full refund, enabling them to reschedule it for a later date.
• Billing Clarification for Overlap: A user noticed a potential overlap in their subscription periods after attempting to reactivate a previously paused account. Upon verifying their account details with customer service, they clarified the billing period and received a refund for the overlap, ensuring they were only paying for the actual time used.
• Service Interruption Resolution: During a routine promotional event, a user experienced an unexpected issue with posting their ad. After reporting the problem, they received confirmation that their ad was effectively running but still opted for a refund on the promotion due to the stress caused by the technical glitch. Customer support acknowledged the inconvenience and processed the refund promptly.

Tracking your refund status with Written Word Media can be a seamless process. By utilizing the tools and resources available, you can stay informed about your refund and its progress. Here are some efficient ways to track your refund status:

• Email Updates: Keep an eye on your inbox for refund status updates. Written Word Media typically sends emails that provide details about your refund request status and any next steps if applicable.
• Account Dashboard: Log in to your Written Word Media account and navigate to your Order History section. This area will provide you with detailed information on all your transactions, including the status of any refunds.
• Billing Section: In your account settings, head to the Billing section. Here, you can view pending refunds, completed transactions, and any related notes that might explain the current state of your refund.
• In-App Notifications: If you are using the Written Word Media mobile app, be sure to check for in-app notifications. These alerts may inform you about updates to your refund status or any actions you may need to take.
• Timeline Updates: Look for specific timeline updates mentioned in your email or account dashboard. Written Word Media will typically outline expected timelines for refunds, so you know when to expect the funds to be processed.
• Support Reach-Out: If you need additional assistance, don’t hesitate to contact Written Word Media’s support team through your account. They can provide further insights into your refund status and overall order history.