How to Get a WYLD Refund

• Order Number: Gather your unique order number found in your purchase confirmation email.
• Product Details: List the specific WYLD product(s) you wish to return, including flavor, type, and quantity.
• Purchase Date: Identify the date of purchase to confirm eligibility for a refund within the stipulated time.
• Proof of Purchase: Have your receipt or email confirmation ready to verify the transaction.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, as WYLD may require this for processing.
• Condition of Product: Ensure the product is in its original unopened condition if applicable, as this may be needed for a successful return.
• Account Details: Have your account information handy, including the email associated with your WYLD account, for verification purposes.
• Refund Method: Decide how you prefer to receive your refund (original payment method or store credit).

At WYLD, we are dedicated to providing our customers with high-quality plant-based products. Understanding your rights and eligibility for refunds is important in managing your experience with us. We strive to ensure that our customers are satisfied with their purchases and have clear guidelines for refund eligibility based on various scenarios.

The following situations are specifically relevant to WYLD and may qualify for refunds:

• Defective Products: If you receive a product that is damaged or defective upon delivery, you might be eligible for a refund. Please ensure to document the situation with photos and contact our customer service promptly.
• Incorrect Items: If an order is mistakenly fulfilled with the wrong products, you may qualify for a refund or exchange. Please notify us within a reasonable time frame for resolution.
• Subscription Management: For subscription services, if you decide to modify or cancel your subscription, the current billing cycle may affect your eligibility for a refund. Eligibility would typically depend on the specific terms of your subscription plan.
• Return Window Compliance: Items returned within our specified return window may qualify for refunds. Be sure to check our return policy for specific time frames and conditions that apply to your purchase.
• Service Disruptions: In cases where our service is interrupted or not delivered as promised, you might be eligible for a credit on your account or a refund, depending on the specifics of the issue.

Please reach out to our customer service for any questions regarding your purchases or to inquire about the specific eligibility criteria for your situation. We are here to help ensure a positive experience with WYLD.

At WYLD, our users sometimes require assistance with refunds due to various circumstances related to their orders or subscriptions. Here are a few realistic scenarios where customers successfully claimed refunds:

• Order Cancellation: A user accidentally ordered a product that they later realized they no longer needed. After promptly reaching out to customer service before the product shipped, they received a full refund due to their timely request.
• Subscription Downgrade: A customer chose to downgrade from a premium subscription to a basic plan midway through the billing cycle. After contacting support for clarification on the billing, they were issued a prorated refund for the difference in subscription fees.
• Product Issues: A user received a product that was damaged during shipping. Upon reporting the issue to WYLD and providing photos of the damage, they were able to successfully claim a refund for the purchase as per the company's return policy.
• Service Interruption: A subscriber experienced a brief interruption in access to a key feature that affected their usage. Once they reported the issue and confirmed the duration of the interruption, they were granted a partial refund for that month's subscription.

Tracking your refund status with WYLD is straightforward and designed for user convenience. Here are some efficient ways to stay updated on your refund progress:

• Check Your Email: WYLD sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" to get timely notifications about any changes in your refund process.
• Utilize the WYLD Mobile App: If you have the WYLD app installed, navigate to the "Orders" section where you will find real-time updates on your refund. The app provides push notifications that alert you immediately when there is a status change.
• Visit Your Account Dashboard: Log into your account on wyldplants.com and head to the "Order History" section. Here, you can check the details of your purchases, including any pending refunds and their current status.
• Check the Billing Section: Under your account settings, the "Billing" section displays all financial transactions, including refunds. This area provides specific details about the amount refunded and the date it was processed.
• Progress Notifications: WYLD provides detailed refund progress notifications. These updates will inform you when your refund has been initiated, processed, and completed, along with expected timelines for receiving your funds back.