It's common for users to overlook billing details until an unexpected charge catches their attention, often arising from automatic renewals or similar situations. This guide aims to clarify how refunds operate on XOMETRY.COM, outlining eligibility criteria and providing a streamlined process for requesting your funds back. Whether you're new to the platform or a seasoned user, our aim is to ensure you have all the information you need to navigate refunds efficiently and effectively.
What You Should Prepare Before Applying For Refund
Order Number: Have your specific order ID available, which can be found in your Xometry account or in your order confirmation email.
Transaction Details: Gather information about the payment method used, including the last four digits of the credit card or the PayPal account used for the purchase.
Proof of Purchase: Include a copy of the invoice or payment receipt related to the order for validation.
Communication Records: Keep documentation of any previous correspondence regarding the issue, including emails or chat transcripts.
Details of the Issue: Prepare a clear description of the problem you encountered with the part or service that warrants the refund request.
Return Shipping Information: If applicable, gather any details regarding shipping for returns, including tracking information if the item has shipped back.
Account Information: Log in to your Xometry account and be prepared to verify your identity for quick processing of your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-3 working days
ACH Transfer
5-7 working days
Wire Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from XOMETRY.COM
At XOMETRY.COM, users have specific rights and potential eligibility for refunds based on the services they engage with. XOMETRY.COM specializes in providing custom manufacturing solutions, including CNC machining, 3D printing, and injection molding. Understanding your rights and the circumstances that may qualify you for a refund can help ensure you feel confident in utilizing the services provided.
The following situations may qualify you for a refund or credit:
Order Cancellation: If you request an order cancellation before production has started, you may be eligible for a full refund of the amount paid.
Product Quality Issues: If the delivered product does not meet the specified requirements or quality standards outlined in your original request, you may qualify for a refund or replacement.
Project Scope Changes: If there are significant changes to the project scope initiated by XOMETRY.COM that affect cost or deliverables, you may be eligible for a refund for the difference in costs or other compensatory adjustments.
Billing Discrepancies: Should there be any inconsistencies in the billing amount as compared to the quoted price provided before the start of the project, you may reach out for clarification and potential adjustments.
Service Interruption: If there is an unexpected interruption in service due to technical issues on the platform, you might be eligible for credit toward future services.
Understanding these conditions can assist you in managing your account effectively and determining your eligibility for any potential refunds on XOMETRY.COM.
Step-by-Step Process to Request Your XOMETRY.COM Refund Like a Pro
If you purchased through XOMETRY.COM:
Log in to your account at xometry.com.
Navigate to the Dashboard section.
Select Billing History from the menu.
Locate the transaction you want a refund for.
Click on the Request Refund button next to that transaction.
Fill out the form, mentioning that the subscription renewed without notice.
Submit the request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Xometry subscription in the list.
Tap on it and then select Cancel Subscription.
Go to the Apple Support website.
Click on Billing & Subscriptions and choose Request a refund.
Select the transaction and mention that the account was unused.
Submit your request and monitor your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines) in the top-left corner.
Select Account.
Tap on Purchase History.
Locate the Xometry subscription.
Tap on it, then choose Refund.
Fill in the reason, emphasizing that the subscription renewed without notice.
Submit your request and check back for updates via email.
If you purchased through Roku:
Go to the Roku Home Screen.
Navigate to Settings from the side menu.
Select Account and then Manage Account.
Find the Xometry subscription in your list of active subscriptions.
Select Cancel Subscription.
Visit the Roku Support page.
Click on Billing and then Request a Refund.
State your reason while noting that the account was unused.
Submit your refund request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached any necessary documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
You will be notified once the refund is reviewed, which typically takes 1-3 business days.
Processing
The refund is in the process of being completed.
Your refund is being processed, and should be completed within 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive the amount credited back to your payment method. Check your account for the updated balance.
Completed
The refund process is complete, and all transactions are finalized.
Your account has been updated, and no further actions are required.
Canceled
The refund request has been canceled due to various reasons.
If you have questions about the cancellation, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Xometry.com provides on-demand manufacturing services, enabling users to upload designs and receive instant quotes. There are various situations where users have successfully navigated the refund process for services or products. Below are a few realistic scenarios where users successfully claimed refunds.
Order Modifications: A user ordered a custom part but later realized they had submitted the wrong specifications. They contacted Xometry's support team shortly after placing the order, explained the situation, and received a prompt refund, allowing them to re-order with the correct specifications.
Service Interruption: A user experienced unexpected downtime due to scheduled maintenance on the Xometry platform that affected their project timeline. After reaching out to customer service about the interruption, they were issued a refund for the affected service duration, which helped them manage their project costs.
Material Quality Concerns: A customer received a batch of machined parts that did not meet their quality expectations. After submitting their concerns along with photographic evidence to Xometry's support team, they were provided a clear process for returning the parts and subsequently received a full refund.
Project Cancellation: A user initially planned to have multiple components created but decided to cancel the project due to a change in business priorities. After informing Xometry before the parts went into production, they received a fair refund for the unstarted project cost.
The Easiest Way to Get a XOMETRY.COM Refund
If you're frustrated trying to get a refund from XOMETRY.COM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on XOMETRY.COM is straightforward and efficient. Here are specific ways to stay updated on your refund process:
Email Notifications: Keep an eye on your registered email for updates about your refund. Xometry sends out notifications whenever there’s a status change, including initiation and completion of your refund.
Account Dashboard: Log into your Xometry account and navigate to the Order History section. Here, you will find a detailed view of your past orders along with their current refund status.
Billing Section: You can also check the Billing section in your account settings, where all financial transactions, including refunds, are listed. This section will specify whether your refund is pending, processed, or completed.
In-App Notifications: If you use the Xometry mobile app, enable notifications to receive real-time updates about your refund directly through the app.
Refund Progress Information: XOMETRY.COM provides detailed information about your refund process, including estimated time frames and reasons for any delays. This information is typically available in the order history or billing section.
Customer Support: If you have specific questions regarding your refund that aren't addressed through the dashboard or emails, you can reach out to Xometry’s customer support. They can provide personalized updates and answer any concerns.
FAQ
If you forget to cancel your order on time, refunds may not be possible due to the terms of your purchase agreement. However, we encourage you to reach out to our customer service team, as they can review your situation and provide guidance on any available options.
Refunds from Xometry typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation email, and the funds should appear in your account shortly after processing is complete.
If you see a charge but do not have an active subscription, please first check your account settings to ensure that no subscriptions were inadvertently created. If the issue persists, contact Xometry's customer support for assistance in reviewing your account and clarifying the charge.
If you're unable to get a refund directly from XOMETRY.COM, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system for additional clarity. Additionally, reviewing your account details could help ensure all relevant information is taken into account.
If XOMETRY.COM has declined to issue a refund, you may want to carefully review their refund policy to understand the specific conditions. Additionally, consider reaching out to their customer support again for clarification or further assistance. It may also be helpful to verify any account details or order information to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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