How to Get a XPRESS WELLNESS Refund

• Confirmation Email/Receipt: Have your original confirmation email or receipt from XPRESS WELLNESS that details the services rendered and payment made.
• Appointment Details: Note the date and time of the service you received, as well as the location (specific clinic) where you were treated.
• Patient Information: Gather your personal details including your name, date of birth, and the name of the insured if it differs from yours.
• Payment Information: Be prepared to provide the payment method used (credit/debit card, insurance details, etc.) and any transaction ID associated with the payment.
• Reason for Refund: Clearly outline the reason for your refund request, including any relevant details such as billing errors, service dissatisfaction, or unsuccessful treatments.
• Insurance Documentation: If applicable, have any relevant insurance claim information ready, including claim numbers or rejection letters.
• Follow-Up Contact: Include any follow-up correspondence or reference numbers from previous communications with XPRESS WELLNESS regarding your issue.

*Working days are Monday to Friday, and don't include public holidays.

At XPRESS WELLNESS, users have specific rights regarding the services they utilize, and understanding these can help determine eligibility for a refund in certain situations. XPRESS WELLNESS provides urgent care services which are designed to address immediate healthcare needs. Refund eligibility may depend on various circumstances related to service usage and billing specifics.

• Service Cancellation: If a user schedules an appointment but later cancels within the designated time frame, they may qualify for a refund for any pre-paid service charges, depending on the cancellation policy in place.
• Billing Adjustments: In cases where users believe there has been an inconsistency in the billed amount compared to what was initially communicated, they might be eligible for a review, which could result in a refund if discrepancies are verified.
• Service Non-Utilization: Users who have paid for a service but were unable to utilize it due to specific circumstances (e.g., unforeseen emergencies that prevent attendance) may be considered for a refund, subject to the terms set by XPRESS WELLNESS.
• Insurance Coverage Issues: If a situation arises where a user’s insurance does not cover a service that was initially believed to be covered, leading to unexpected out-of-pocket expenses, they may wish to inquire about potential refunds for payments made prior to confirming coverage.
• Billing for Incorrect Services: Users may also inquire about refunds if they were billed for services that were not provided as expected. A clear understanding of the services rendered can provide grounds for review.

For more detailed information regarding specific situations and the steps to take, users are encouraged to contact XPRESS WELLNESS directly to discuss their individual circumstances.

At XPRESS WELLNESS, users may encounter various situations that prompt them to request refunds. Here are some realistic scenarios where refunds were successfully claimed:

• A patient scheduled a telehealth appointment, but due to unforeseen circumstances, they were unable to attend. After explaining the situation to customer service, they received a full refund for the missed appointment fee, ensuring they could access care when ready.
• An individual visited an XPRESS WELLNESS location for a wellness check but discovered that their insurance did not cover the service as anticipated. Upon contacting XPRESS WELLNESS, they clarified the billing process and received a refund for the out-of-pocket payment they had made.
• A family received a vaccination at XPRESS WELLNESS, but later realized they had been charged for an incorrect vaccine type due to a miscommunication. After discussing the matter with support, they were successfully refunded the difference once the error was rectified.
• An employee used an employer-sponsored health program for urgent care services but later found out their employer had already covered the costs. By reaching out to XPRESS WELLNESS, they submitted the necessary documentation and received a prompt refund for the out-of-pocket expense initially paid.

Tracking your refund status at XPRESS WELLNESS is a straightforward process when you follow the right steps. Ensuring you stay informed about your refund can help you manage your finances effectively.

• Email Updates: XPRESS WELLNESS sends timely email notifications regarding the status of your refund. Check your inbox for messages with the subject line "Refund Update" for the latest information.
• Account Dashboard: Log into your XPRESS WELLNESS account and navigate to the Billing Section of your dashboard to find real-time updates on your refund status.
• Order History: Under the Order History tab in your account, you can view detailed information about each transaction, including any pending or completed refunds.
• Mobile App Notifications: If you use the XPRESS WELLNESS mobile app, ensure that you have push notifications enabled. You will receive instant alerts about any changes to your refund status.
• Customer Support: If you see no updates or need more information, contact XPRESS WELLNESS customer support through the app or website. They can provide the latest insights into your refund process.