How to Get a YG COLLECTION Refund

• Order Confirmation Email - Locate the confirmation email received after your purchase, which contains vital information about your order.
• Order Number - Have your unique order number on hand, which can be found in the confirmation email.
• Transaction ID - This may be necessary for tracking your payment; find it in your payment receipt or bank statement.
• Product Condition - Ensure that the item is in its original condition, unworn, and unwashed, which is typically required for refunds.
• Return Authorization - Check if YG COLLECTION requires a return authorization number prior to sending back items.
• Photos of the Item - Take clear photographs of the item you wish to return, especially if there are defects or issues.
• Reason for Return - Be prepared to clearly explain the reason for your refund request, which may be necessary for processing.
• Account Login Information - Log into your YG COLLECTION account to access past order details if needed.

At YG COLLECTION, we understand that users may occasionally need assistance with their purchases. Our refund policy is designed to provide clarity regarding the circumstances under which users may qualify for a refund. It is important for customers to review their eligibility based on specific scenarios related to their purchases.

• Item Defects or Damage: Users may be eligible for a refund if the product received is defective or arrived damaged. In such cases, a request should be made promptly to address the issue.
• Order Errors: If an item is sent incorrectly (e.g., wrong size or item), users may request a refund or exchange based on their order confirmation.
• Product Variants: If the item received significantly differs from the description provided on the website, users might qualify for a refund.
• Cancellation of Pre-Orders: Customers who make a pre-order may have the option to cancel if the item has not yet shipped, which could be eligible for a refund.
• Fails to Meet Expectations: If the product does not perform as advertised and the situation is communicated effectively, it may be reviewed for a possible refund case.

Customers should ensure to submit any requests for refunds within the stipulated time frame as outlined in our policy. For further clarification on any account-specific inquiries, users are encouraged to reach out to our customer service team for assistance.

At YG COLLECTION, customers enjoy a variety of curated fashion items and personal styling services. Here are some real user scenarios that illustrate how refunds were successfully claimed within the context of the YG COLLECTION experience.

• Item Not as Described: A customer ordered a jacket that was highlighted as a bold red color but received a deep burgundy instead. After reaching out to customer service with photos of the item, they were granted a refund swiftly, demonstrating YG COLLECTION's commitment to customer satisfaction.
• Delivery Delay: A subscriber expected their monthly styling box to arrive on the first of the month, but it was delayed due to inclement weather. After a quick inquiry to the support team, the customer received a refund for their shipping fee, acknowledging the inconvenience caused by the delay.
• Sizing Issues: After receiving a pair of trousers that did not fit as expected, a customer initiated a return. YG COLLECTION offered a full refund upon receiving the returned item, making it easy for the customer to find the right fit without any hassle.
• Billing Error Clarification: A user noticed an unexpected charge on their account related to their membership plan adjustments. After providing details to support, the team corrected the billing issue and processed a refund for the overcharge, ensuring clarity in the customer’s subscription management.

Managing your refund status effectively can enhance your shopping experience at YG COLLECTION. Here’s how to track your refund efficiently:

• Email Notifications: Keep an eye on your email for updates regarding your refund. YG COLLECTION sends confirmation emails once your refund is processed, providing a clear outline of the next steps.
• Account Dashboard: Log into your YG COLLECTION account and navigate to the Order History section. Here, you can check the status of your refund along with any relevant transaction details.
• In-App Notifications: If you use the YG COLLECTION mobile app, you’ll receive in-app notifications when your refund is initiated and when it’s completed. Make sure notifications are enabled for timely updates.
• Order Details: Within the Billing Section of your profile, you can view the status of your refund request. This section provides a detailed breakdown of your order including any refunds and credits applied.
• Customer Support: If you have any questions or need further clarification on your refund status, don’t hesitate to reach out to YG COLLECTION’s customer service through the Help Center. They can provide up-to-date information tailored to your order.