How to Get a Yoga Hub Refund

• Account Information: Ensure you have your Yoga Hub account login details ready, including your registered email address and password.
• Transaction ID: Find the specific transaction ID for the purchase you are requesting a refund for. This can usually be found in your confirmation email or your account order history.
• Order Confirmation Email: Locate the order confirmation email you received after your purchase as it contains key details related to your transaction.
• Purchase Date: Note the exact date of purchase, as Yoga Hub may require this for processing your refund request.
• Reason for Refund: Clearly articulate the reason for your refund request (e.g., service not as described, cancellation of classes, etc.). This helps Yoga Hub address your request effectively.
• Proof of Service Usage: If applicable, gather any evidence that shows how or when you used the service (e.g., class schedule, attendance records), as this may support your claim.
• Subscription Details: For subscription refunds, understand your billing cycle, renewal dates, and ensure you note any cancellation policies that apply to your subscription plan.
• Customer Support Ticket Number: If you've previously interacted with Yoga Hub’s support for this issue, have any related ticket numbers available for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Yoga Hub, we strive to provide our users with a satisfying and valuable experience through our various services. It's important for our users to understand the circumstances under which they might be eligible for a refund. Our refund policies are tailored to the specific services we offer, ensuring they align with our business model while addressing user needs effectively.

Eligibility for a refund may depend on specific situations related to your account management or subscription status. Below are scenarios that could qualify you for a refund:

• Canceled Subscription: If you have canceled your subscription within the designated timeframe before the next billing cycle, you may be eligible for a refund of that upcoming charge.
• Service Interruption: In the event of a significant interruption or unavailability of our digital yoga classes that prevents usage, you may qualify for a refund for that specific period.
• Error in Billing: If there is a discrepancy in your billing, such as being charged for a service you did not select, you might be eligible for a refund for that erroneous charge.
• Service Not As Described: Should any specific yoga program or workshop not meet the outlined description, you may be eligible for a refund if you reach out within the required timeframe.

It's advised to reach out to our support team for further assessment of your situation, as they can provide guidance based on your unique circumstances and help clarify your eligibility for a refund.

At Yoga Hub, users sometimes encounter scenarios where they may seek refunds for various reasons related to their subscriptions or purchases. Here are a few examples of how users have successfully claimed refunds:

• Subscription Plan Change: A user decided to upgrade their subscription from a monthly plan to an annual plan during a promotional offer. After realizing they missed the promotion window, they promptly reached out to customer service, who honored the refund for the difference, allowing the user to take advantage of the annual rate.
• Class Package Expiration: A member purchased a package of yoga classes but was unable to attend due to unforeseen circumstances. Upon contacting support before the package expired, they were able to request a refund for the remaining classes, which was processed swiftly, ensuring user satisfaction.
• Technical Issue with Live Classes: A user experienced connectivity issues during a live-streamed yoga class and was unable to participate fully. After reporting the situation, Yoga Hub offered a refund for that specific class, demonstrating their commitment to quality service.
• Incorrectly Charged Fee: After deciding to switch to a different class type, a user noticed an unexpected fee on their account. They reached out to customer support for clarification and were subsequently refunded the incorrect amount once the situation was reviewed.

Tracking your refund status at Yoga Hub is a straightforward process, designed to keep you informed every step of the way. Below are specific tips on how to efficiently monitor your refund progress through our various communication channels and tools.

• Email Notifications: Keep an eye on your inbox for refund updates from Yoga Hub. We send confirmation emails once your refund is processed, detailing the amount and expected processing time.
• In-App Notifications: If you use the Yoga Hub mobile app, check the notifications tab for real-time updates regarding your refund status. You'll receive alerts directly through the app as soon as there are any changes.
• Account Dashboard: Log into your Yoga Hub account and navigate to the Order History section. Here, you can view all transactions, including the status of your refunds. Each order will display its current refund progress, such as "Refund Requested" or "Refund Processed".
• Billing Section: For detailed information on refunds, you can also visit the Billing section in your account settings. This area provides a comprehensive overview of all financial transactions, including pending and completed refunds.
• Refund Timeline Information: When you receive email updates or check your account dashboard, look for details about the estimated processing time for your refund. We typically indicate how long it may take to appear back in your account.
• Customer Support: If you're unable to find the information you need, our customer support team is available to assist. You can reach out through the app or website to get personalized updates on your refund status.