How to Get a YTTP ECOMM Refund

• Order Number: Have your unique order number ready, which can be found in your confirmation email or on your YTTP account.
• Email Address: Ensure you use the same email address that you used for the purchase to avoid any discrepancies.
• Transaction ID: Locate the transaction ID from your payment confirmation, as this is crucial for processing your refund.
• Purchase Date: Be prepared to provide the date of the transaction for reference.
• Unused Products: Confirm that items are unused and in their original packaging to comply with YTTP’s return policy.
• Reason for Return: Clearly state the reason for the return, whether it's due to a defective product, dissatisfaction, or other reasons.
• Supporting Photographs: Take photographs of the product if it's damaged or not as described, which can help in the evaluation of your claim.
• Return Shipping Receipt: If you are returning items, keep the shipping receipt as proof of mailing and tracking.
• YTTP Account Login: Be ready to log into your YTTP account for verification purposes, as this may be required during the refund process.
• Review Policy: Familiarize yourself with YTTP’s specific refund policy to ensure that your request complies with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At YTTP ECOMM, we understand that clarity around your rights and the potential for refunds is essential for our customers' peace of mind. As a retailer specializing in skincare and wellness products, we strive to provide high-quality items, and we want you to be satisfied with your purchase. Refund eligibility at YTTP ECOMM typically revolves around specific scenarios concerning product satisfaction and order fulfillment.

Here are situations that may qualify for refunds:

• Product Defects: If a product arrives with a visible defect or damage, you may be eligible for a refund.
• Incorrect Orders: In the case that you receive an item that differs from what was ordered, this situation may qualify you for a refund.
• Product Dissatisfaction: If you are unsatisfied with a product for legitimate reasons, such as it not performing as expected, you may inquire about your refund options.
• Return Policy Compliance: Items returned within the specified return period, in accordance with our policies, may be eligible for a refund.
• Subscription Cancellations: If you cancel a subscription before the renewal date, you might explore your eligibility regarding a refund for that upcoming charge.

Please ensure that you review the specific return and refund policies outlined on our website or within your account settings to fully understand your rights regarding refund eligibility.

At YTTP ECOMM, customers occasionally encounter situations where they need to request a refund. Here are some scenarios demonstrating successful refund claims:

• Product Quality Issue: A customer received a face mask that did not meet their expectations in terms of texture. After reaching out to customer service with photos and feedback, they received a prompt refund along with a discount on their next purchase for their inconvenience.
• Subscription Cancellation: A customer decided to pause their skincare subscription to reassess their needs. Despite their cancellation, they realized they'd been billed just prior. After sending a quick inquiry to support, they were able to receive a refund for the recent charge, ensuring a seamless experience.
• Shipping Delays: A customer ordered a limited edition product that was delayed in shipping due to supply chain issues. Upon contacting YTTP ECOMM’s support for assistance, they were offered a full refund along with a personalized note of appreciation for their understanding during the situation.
• Order Mistake: After accidentally ordering two of the same item instead of one, a customer contacted customer service for help. They received a full refund for the extra product, allowing them to correct their order without hassle.

Tracking your refund status with Youth To The People (YTTP) ECOMM is straightforward and efficient. By utilizing the specific tools and communications provided by YTTP, you can easily stay updated on the progress of your refund.

• Check Your Email for Updates: YTTP communicates refund status updates via email. Look for emails with the subject line "Refund Confirmation" or similar, which will contain details about your refund request and its processing status.
• Use the YTTP Mobile App: If you have the YTTP mobile app, you can check your refund status directly within the app. Navigate to the "Orders" section to view any pending refunds and receive in-app notifications about their progress.
• Log into Your Account Dashboard: Access your account dashboard on the YTTP website. Go to the "Order History" section where you can find detailed information about your recent purchases, including the status of your refunds.
• Billing Section Insights: Check the "Billing" section of your account for information regarding the amount refunded and the date the refund was processed. This section provides a broader view of your transaction history and any associated refunds.
• Track Refund Progress: YTTP will provide updates on the progress of your refund, including when it is being processed and when to expect the funds back in your account. Make sure to look for these updates in both your email and account dashboard.