How to Request A Yuki Hibachi and Poke Sushi Refund

• Order Number: Gather the order number found on your receipt or confirmation email for accurate processing.
• Payment Method: Have details of the payment method used (e.g., credit card, PayPal) to expedite the refund verification process.
• Date of Purchase: Note the date when you made your purchase, as this is essential for tracking.
• Item Details: Prepare a list of the items you wish to return, including menu items ordered from Yuki Hibachi and Poke Sushi.
• Reason for Refund: Clearly state your reason for requesting a refund, whether it's due to food quality, incorrect order, or other service issues.
• Photo Evidence: If applicable, take clear photos of the food or issue you experienced to provide proof of your claim.
• Contact Information: Ensure your contact details are up to date so that Yuki Hibachi and Poke Sushi can reach you regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Yuki Hibachi and Poke Sushi, we understand that our customers value transparency and clarity regarding their rights and eligibility for refunds. As a restaurant offering a diverse menu of hibachi and poke sushi, we strive to ensure that our customers have a satisfactory dining experience. However, there are specific circumstances under which customers may inquire about refunds.

• Incorrect Orders: If an order is incorrect upon delivery or pick-up, customers may inquire about a refund or replacement.
• Food Quality Concerns: Customers who receive food that does not meet expected quality standards or is not fresh may be eligible to discuss a refund.
• Order Cancellation Policies: Depending on the order cancellation timeline communicated at the time of purchase, customers might be eligible for a refund if they cancel their order within the specified timeframe.
• Gift Card Issues: Customers who encounter problems with purchased gift cards, such as balance discrepancies, may seek resolution and potentially qualify for a refund.
• In-store Promotions: Customers who redeem vouchers or promotions that are not honored correctly may discuss their eligibility for refunds based on promotional terms.

We encourage customers to reach out to our management team for any inquiries regarding their specific situations, so we can work towards a satisfactory resolution.

Yuki Hibachi and Poke Sushi values customer satisfaction, and occasionally, customers may find themselves requesting a refund for various reasons. Here are some realistic scenarios where users successfully claimed refunds:

• Order Modifications: A customer placed an online order for a poke bowl but realized after the fact that they needed to customize their order due to dietary restrictions. After reaching out through customer service, they were able to modify the order and received a refund for the excess charge associated with changes that would have increased the total price.
• Delivery Delays: A regular customer ordered a hibachi dinner for a special occasion but experienced an unexpected delivery delay. Upon contacting Yuki Hibachi and Poke Sushi, they received a prompt apology and a full refund for their order, ensuring their experience remained a positive one despite the inconvenience.
• Incorrect Item Received: A customer received a different dish than what they had ordered during a busy lunch rush. After notifying customer support about the mismatch, they promptly received a credit back for the item not ordered, alongside a discount on their next purchase as a goodwill gesture.
• Subscription Plan Adjustments: A customer on a meal subscription plan decided they needed to pause their deliveries for a month due to travel plans. They contacted customer support to adjust their plan, and as a result of the temporary hold, they successfully received a refund for the week they would not be using the service.

Tracking your refund status at Yuki Hibachi and Poke Sushi is straightforward and efficient. Our system is designed to keep you informed every step of the way. Follow these tips to easily monitor your refund.

• Email Notifications: Check your email for updates from Yuki Hibachi and Poke Sushi. Look for messages with the subject line "Refund Update" where we provide current status and any actions needed on your part.
• Account Dashboard: Log in to your account on our website. Under the "Order History" section, you can view all your previous orders and the current status of any refunds being processed.
• Mobile App Updates: If you use our mobile app, navigate to the "Billing" section to see refund statuses. The app will send push notifications to alert you when there are any changes.
• Refund Progress Details: In your account dashboard, we provide specific details about your refund progress, including the date requested, processing time, and expected completion date.
• Customer Support: If you prefer direct communication, reach out to our customer service team via phone or chat for real-time updates on your refund status.