Navigating billing can often be overlooked until an unexpected charge arises, such as an automatic subscription renewal. This guide aims to clarify how Zagg University refunds operate, outlining eligibility criteria and providing clear steps for requesting your money back efficiently. Whether you're new to the process or looking for guidance, we are here to help you ensure a smooth refund experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Have the email you received upon purchasing your training or courses, which includes the details and transaction ID.
Proof of Payment - Ensure you have a copy of the receipt or bank statement showing the transaction for the course or service.
Account Information - Prepare your Zagg University account details, including your username and any linked email addresses for verification purposes.
Course Access Information - Document any access information or codes related to the courses you purchased for reference.
Reason for Refund - Clearly state the reason for your refund request, whether it's dissatisfaction with the course, cancellations, or other specific issues.
Refund Policy Reference - Familiarize yourself with Zagg University's refund policy to ensure your request aligns with their guidelines.
Support Ticket or Previous Communication - Keep records of any prior communication with customer support regarding your issue, which can help clarify your case.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
Gift Card
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Zagg University
At Zagg University, users are empowered with certain rights regarding their enrollment and payment statuses. The nature of the services offered, including educational programs and training courses, means that eligibility for refunds is closely tied to specific situations related to account management and course participation.
Users may qualify for a refund under the following circumstances:
Program Cancellation: If a user decides to cancel their enrollment in a program prior to the start date, they might be eligible for a full refund of the tuition fees paid.
Course Material Issues: If a user receives faulty or incorrect course materials upon enrollment, they could apply for a refund based on the resolution options provided.
Technical Difficulties: In instances where users cannot access online course materials due to ongoing technical issues, they may inquire about eligibility for a refund or credit for the impacted period.
Withdrawal Policies: If a user withdraws from a course during the approved period, they might qualify for a prorated refund based on the university's withdrawal policy.
Special Circumstances: Users experiencing exceptional life circumstances affecting their ability to participate in their program may request consideration for a refund based on individual circumstances.
Reviewing the specific terms and conditions associated with each program will provide more detailed information regarding refund eligibility. For any inquiries or clarifications, users are encouraged to reach out to Zagg University's support team to discuss their specific situations further.
Step-by-Step Process to Request Your Zagg University Refund Like a Pro
Scroll to the bottom of the page and click on the Contact Us link.
Fill out the contact form, selecting Membership Issues as the inquiry type.
In the message box, state that you’d like to request a refund for your membership. Emphasize that the subscription renewed without notice.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Zagg University subscription and tap on it.
Select Cancel Subscription to stop future charges.
Open the App Store, scroll down to your account, and tap Purchased.
Locate Zagg University, scroll down, and tap Report a Problem.
Choose Request a Refund and categorize the issue.
In the comment section, mention the subscription renewed without notice and that the account was unused.
Submit the request and wait for a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions and then Subscriptions.
Find your Zagg University subscription and select it.
Tap on Cancel Subscription.
Head back to Payments & subscriptions and select Budget & history.
Locate the recent charge for Zagg University.
Tap on it and choose Request a Refund.
In the feedback section, indicate that the subscription renewed without warning and that you did not use the service.
Submit your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Hover over your profile icon and select My Account.
Scroll down to Manage Subscription.
Find Zagg University in your current subscriptions.
Click on Manage next to it, then select Cancel Subscription.
Visit the Support page, and locate the section for Request a Refund.
Fill out the refund request form, stating that the subscription renewed without notice.
Submit the form and check your email for a confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Zagg University for Refund
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Subject: Refund Request – Zagg University Account [Your Email]
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Dear Zagg University Team,
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I hope this message finds you well.
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I am writing to discuss my recent billing situation. The details are as follows: [describe reason].
\n
I would like to request a refund of [Amount]. I have attached relevant documentation to support my request.
\n
I would appreciate confirmation of receipt of this email and a response within 3-5 business days.
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Thank you for your attention to this matter.
\n
Sincerely, \n[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This is the first stage of the refund process. You will receive an update once it is reviewed.
Processing
Your refund is being processed and is on track for completion.
You can expect your funds to be returned within 5-7 business days.
Refunded
The refund has been successfully issued back to your original payment method.
You should see the funds reflected in your account shortly.
Partially Refunded
A portion of your refund request has been approved and issued.
You will receive a notification detailing the refunded amount and remaining balance.
Completed
The refund process is fully complete, and all transactions are confirmed.
No further action is needed on your part; your account has been updated.
Canceled
The refund request has been canceled, either by you or due to inactivity.
If this was not your intention, please reach out to customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Zagg University, users often engage with a variety of digital services and educational resources tailored to enhance their franchise operations. Here are some real user scenarios where individuals successfully claimed refunds within the platform.
Subscription Plan Adjustment: A user realized that their chosen subscription plan included features they didn't need, so they decided to switch to a more suitable basic plan. After submitting a request through the customer service portal, they received a prompt refund for the difference in subscription fees.
Course Enrollment Issue: A franchise owner accidentally enrolled in the wrong course and contacted Zagg University’s support team for assistance. They explained the situation and were quickly refunded once their enrollment in the incorrect course was verified.
Account Upgrade Cancellation: After upgrading their account to access premium content, a user found that they no longer needed the additional features. They reached out to customer support to cancel the upgrade. Their request was processed, and they received a refund for the remaining balance on their subscription.
Service Interruption Credit: During a scheduled maintenance period, a subscriber experienced a service disruption that affected their access to crucial training materials. After contacting support, they were awarded a goodwill refund for the inconvenience caused by the interruption.
The Easiest Way to Get a Zagg University Refund
If you're frustrated trying to get a refund from Zagg University—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Staying updated on your refund status at Zagg University is straightforward and efficient. Here are some specific ways to track your refund:
Email Notifications: Keep an eye on your inbox for email updates from Zagg University. You’ll receive notifications detailing the status of your refund, including when it’s approved and when you can expect the funds to be processed.
Mobile App Notifications: If you’re using the Zagg University mobile app, make sure notifications are enabled. You will receive timely in-app updates about your refund status right at your fingertips.
Account Dashboard: Log into your account dashboard on the Zagg University website. Navigate to the Order History section to view all past orders and their corresponding refund statuses.
Billing Section: Within your account settings, check the Billing section for detailed insight into your transaction history, including any refunds that are currently being processed.
Refund Progress Information: Zagg University will provide essential details about each phase of the refund process, including initial request approval and any anticipated delays.
Live Support: For any uncertainties, utilize Zagg University’s live chat support feature. Customer service representatives can quickly pull up your account details and provide real-time information regarding your refund status.
FAQ
If you forget to cancel your subscription on time, refunds are typically not available as our policy emphasizes timely cancellations. However, we encourage you to reach out to our customer service team, as they may be able to assist you or provide additional options.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email with further details.
If you notice a charge but do not have an active subscription, please first check your account details to verify your subscription status. If you believe the charge is incorrect, contact Zagg University’s support team by using the contact information provided on their website to resolve the issue.
If you're unable to secure a refund directly from Zagg University, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details might provide insights into your transaction and possible options.
If Zagg University has not issued a refund, consider reviewing their refund policy to ensure all conditions were met. You may also reach out to their customer support team again for further clarification or assistance. Additionally, double-check your account details to verify the transaction status.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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