How to Get a Zavod KINETIKA Refund

• Account Information: Your registered email address and account username on eklub-.si.
• Transaction ID: The unique ID for the purchase or subscription you are seeking a refund for, which can be found in your order confirmation email.
• Purchase Date: The exact date when the transaction was made, as this will help locate your order quickly.
• Receipt or Invoice: A copy of the invoice or receipt received at the time of purchase, which serves as proof of transaction.
• Reason for Refund: A clear explanation of why you are requesting the refund, aligning with Zavod KINETIKA's refund policy.
• Previous Communication: Any prior correspondence with customer support regarding your refund request, which can provide context for your application.
• Subscription Details: If applicable, details about your subscription plan, including start and renewal dates.
• Payment Method Information: Information about the payment method used, such as credit card details or PayPal account, which may help in processing your refund.

*Working days are Monday to Friday, and don't include public holidays.

At Zavod KINETIKA, users have specific rights regarding refunds based on their engagement with the services offered. Understanding your eligibility is essential to navigating your experience with our offerings, which include membership to eklub.si, fitness classes, and various workshops.

Refund eligibility may arise in certain scenarios that reflect on your account management and service usage. Here are key situations that might qualify for a refund:

• Class Cancellations: If a scheduled class or workshop is canceled by Zavod KINETIKA, affected users may be eligible for a refund or credit towards future services.
• Membership Termination: In cases where a user terminates their membership before the end of the billing cycle, any unutilized portion of the membership fee may be considered for a refund, subject to the specific terms agreed upon during registration.
• Service Disruptions: If users experience significant and prolonged service disruptions affecting access to the platform or programs, they may be eligible for a credit or refund, depending on the duration and circumstances of the disruption.
• Transfer of Class Credits: Should users be unable to attend a class due to valid personal circumstances, transferring the booking to a future date may be an option instead of a refund.

Users are encouraged to review the specific terms and conditions associated with their accounts and services for detailed information regarding refund eligibility to ensure they understand their rights thoroughly.

Below are some realistic scenarios illustrating how users successfully claimed refunds while interacting with Zavod KINETIKA's services:

• A user enrolled in a fitness workshop realized they had a scheduling conflict with the session dates. After contacting customer support and explaining their situation, they received a refund for the unused sessions due to the significant notice provided.
• A participant purchased a monthly membership for online classes but found the offered times were not compatible with their work schedule. They reached out to the support team and discussed their options, leading to a successful refund for the first month.
• Someone signed up for a seasonal outdoor activity program but was unable to attend due to unforeseen weather conditions. Upon notifying Zavod KINETIKA about their situation, they were granted a full refund for the missed sessions, showcasing the company’s understanding of external circumstances.
• A member of a team-building event realized the group was unable to participate due to a last-minute change in plans. After explaining the situation via the helpdesk, they were authorized a refund for the registration fee for the event.

Tracking your refund status with Zavod KINETIKA is straightforward and user-friendly. Here are some efficient ways to keep track of your refund:

• Email Updates: Keep an eye on your registered email inbox. Zavod KINETIKA sends out notifications regarding your refund status, including the approval and estimated timeline for processing. Look for emails titled "Refund Update" to stay informed.
• Account Dashboard: Log in to your Zavod KINETIKA account and navigate to the Order History section. Here, you can view the status of all your orders, including any refunds requested. Each order will have a status indicator that tells you where your refund stands.
• In-App Notifications: If you use the Zavod KINETIKA mobile app, check the notifications section. App notifications will alert you about important updates related to your refund in real time.
• Billing Section: Access the Billing section in your account settings for detailed information on any refunds processed. This area provides insights into the amounts refunded and the dates when the refunds were initiated.
• Customer Support: If you need further assistance, use the in-app chat feature or visit the support page on the Zavod KINETIKA website. You can inquire about your refund status and receive personalized help from customer service representatives.