Many users often overlook billing matters until an unexpected charge catches their attention, like an automatic subscription renewal. This guide is here to help you navigate the refund process for ZEEQ by REM-Fit, ensuring you understand who is eligible for a refund and the straightforward steps to initiate your request. Whether you're seeking clarity or looking to reclaim your funds, this resource aims to make the process smooth and efficient.
What You Should Prepare Before Applying For Refund
Account Information: Your ZEEQ account email and password for verification purposes.
Order Number: The unique order ID associated with your purchase, which can be found in your order confirmation email.
Transaction ID: The payment transaction ID from your credit card or payment method used for the purchase.
Purchase Date: The date when the order was placed, needed to validate the refund request timeframe.
Product Condition: Photos or evidence showing the condition of the ZEEQ device, if applicable, to substantiate your refund claim.
Reason for Refund: A detailed explanation of why you are requesting the refund, adhering to company guidelines.
Original Packaging: If applicable, include whether the product is returned in its original packaging, which can impact the refund process.
Return Shipping Details: Information related to any tracking numbers if you have already returned the product.
Customer Support Interaction: Any prior correspondence with customer support must be documented, including ticket numbers if available.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ZEEQ by REM-Fit
When engaging with ZEEQ by REM-Fit, users may have specific rights regarding refunds based on the services and subscription model offered. ZEEQ provides innovative sleep technology solutions, aimed at improving the sleep experience through their smart dual-function pillows and associated mobile applications. Understanding your eligibility for a refund can be vital if you encounter particular situations during your usage.
The following scenarios may qualify for a refund or adjustment of service:
Product Defects: If you receive a product that shows significant defects or malfunction upon delivery, you may be eligible for a refund or replacement.
Service Misrepresentation: If the service or product is not as described at the time of purchase, this may warrant a refund. Clear and accurate product descriptions are important to users.
Subscription Cancellation Request: In cases where a cancellation request is processed within the stipulated time frame, you might be eligible for a refund for any unused subscription period.
Account Management Issues: If discrepancies arise in your subscription management that affect your service access, this could be a basis for refund consideration.
Service Not Delivered: If you experience interruptions in service that substantially impact usability, you may have grounds for seeking a refund.
It is advised to reach out directly to ZEEQ by REM-Fit’s customer service for guidance on specific situations that may impact your eligibility for a refund. Having your account details and transaction information at hand can facilitate a clearer resolution process.
Step-by-Step Process to Request Your ZEEQ by REM-Fit Refund Like a Pro
If you purchased through ZEEQ by REM-Fit.com:
Log in to your account at zeedsapp.com.
Navigate to the Account Settings section.
Select Billing Information.
Locate your recent transactions; find the subscription charge you want to refund.
Click on Request Refund next to the transaction.
In the message prompt, explain that you would like a refund because the subscription renewed without notice.
Submit your request and take note of any confirmation number.
Check your email for a refund confirmation or follow-up message.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of your screen.
Select Subscriptions.
Find and tap on the ZEEQ by REM-Fit subscription.
Tap Report a Problem.
Select Item didn’t work as expected from the options.
In the description, mention that the account was unused and you would like a refund.
Submit your report and monitor your email for a response.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the three horizontal lines in the top-left corner.
Select Account.
Tap on Purchase History.
Locate the ZEEQ by REM-Fit subscription charge.
Tap on Report a Problem next to the charge.
Select Request a refund.
In the message provided, state that the subscription renewed unexpectedly and request a refund.
Follow any on-screen prompts to complete your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage My Account.
Under Billing Information, click on Your Purchases.
Find the subscription for ZEEQ by REM-Fit.
Click on Request Refund next to the subscription.
In your message, indicate that the service did not meet your expectations.
Submit your request and check for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ZEEQ by REM-Fit for Refund
Script
Copy
Subject: Refund Request – ZEEQ by REM-Fit Account [Your Email]
Dear ZEEQ by REM-Fit Support Team,
I am writing to formally request a refund regarding my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation that supports my claim.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed, typically within 1-3 business days.
Processing
Your refund is currently being processed by our team.
This stage usually takes 3-5 business days, and you can expect an update shortly.
Refunded
Your refund has been successfully issued back to your original payment method.
Check your account, as refunds may take additional time to reflect based on your bank's policies (usually 5-7 business days).
Partially Refunded
A portion of your refund has been processed due to certain terms (e.g., used items).
The refunded amount will be visible in your account, and an explanation will be provided via email.
Completed
The refund process has been finalized and no further action is needed.
You can consider the matter resolved, and you will receive confirmation by email.
Cancelled
Your refund request has been cancelled, possibly at your request or due to policy violations.
If this was an error, please contact support to discuss your options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ZEEQ by REM-Fit, users frequently interact with their subscriptions and account management features. Below are some realistic scenarios where users successfully claimed refunds through the ZEEQ platform.
Subscription Downgrade: After a month of using the premium sleep-tracking features, Sarah realized that the basic plan suited her needs better. Upon downgrading her subscription, she noticed a charge for the next billing period. She contacted customer service and was able to receive a refund for the premium charge, as she had not fully utilized those features.
Account Reactivation Mistake: John accidentally reactivated his ZEEQ subscription while exploring the app and intended to maintain his canceled status. Noticing the charge at the end of the billing cycle, he reached out to support, explaining the situation. The team processed a refund since he hadn’t used the service since his last cancellation.
Promotional Code Issues: Emily signed up for a trial and was excited to use a promotional code for an additional month. Unfortunately, the code didn’t apply correctly at checkout, and she was charged for the full price. After reaching out to ZEEQ support for clarification, they honored the promotional code and refunded her the difference.
Service Interruption: During a scheduled system maintenance, Alex found that he was unable to access the app and utilize the sleep-tracking features he had paid for. After a brief conversation with customer support regarding the outage, they offered him a refund for the days he couldn’t use the service as a gesture of goodwill.
The Easiest Way to Get a ZEEQ by REM-Fit Refund
If you're frustrated trying to get a refund from ZEEQ by REM-Fit—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you're awaiting a refund from ZEEQ by REM-Fit, tracking its status is straightforward with the right approach. Here’s how to efficiently monitor your refund progress and stay informed.
Check Your Email: ZEEQ by REM-Fit communicates refund updates via email. Look for messages with the subject line "Refund Processed" or "Refund Update" to stay informed about the status of your request.
Use the Mobile App: If you’ve made your purchase through the ZEEQ mobile app, you can check for notifications directly in the app. Navigate to the notifications section to see any updates related to your refund.
Account Dashboard Insights: Log into your account on the ZEEQ by REM-Fit website. Go to the 'Account Settings' and then 'Order History' to view detailed information about your past purchases, including any pending or completed refunds.
Billing Section Updates: Within your account, you can find a dedicated 'Billing' or 'Payments' section, which provides information about your transactions, including the current status of your refund.
Track Progress Indicators: ZEEQ by REM-Fit typically gives you a clear progress indicator for your refund. This may include stages like "Submitted", "Under Review", or "Refund Processed", allowing you to gauge how far along your request is.
Customer Support: If you have questions about your refund status, don’t hesitate to contact ZEEQ customer support through the help section on the website. They can provide specific updates based on your order details.
FAQ
ZEEQ by REM-Fit understands that sometimes forgetting to cancel can happen. Unfortunately, refunds for missed cancellation deadlines are typically not provided, as per the terms of service. We recommend setting reminders for future cancellations to ensure you can manage your subscription effectively.
Refunds from ZEEQ by REM-Fit typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider's policies. We strive to ensure a smooth and timely refund experience, so you can expect to see the funds credited once the processing is complete.
If you notice a charge but do not have an active subscription, please check if you may have signed up for a trial or a different plan. You can easily verify your subscription status by logging into your account on the ZEEQ app or website. If you have further questions, contacting our customer support can provide additional assistance.
If you are unable to secure a refund directly from ZEEQ by REM-Fit, consider reaching out to customer service again for further assistance. You may also explore escalating your request within their support system. Additionally, reviewing your account details could provide insights that may help in resolving your situation.
If ZEEQ by REM-Fit is unable to issue a refund, you may want to review their refund policy for any specific guidelines or conditions. Additionally, reaching out to customer support again could provide clarity on the situation or alternative solutions. Checking your account details or purchase history might also help ensure all relevant information is accounted for in your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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