It's common for users to focus on enjoying their purchases until unexpected charges catch them off guard, like an automatic subscription renewal. This guide is designed to clarify how refunds work at ZELOUF INTERNATIONAL, detailing eligibility criteria and providing step-by-step instructions for requesting your money back efficiently. By following this guide, you’ll be well-equipped to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number associated with your purchase for reference.
Purchase Receipt: Prepare a copy of the email confirmation or invoice that details the product purchased.
Payment Method Details: Have your payment method information ready, including the last four digits of the card used for the purchase if applicable.
Product Condition Evidence: Take clear photos of the fabric or product in question to demonstrate its condition, especially if there are defects.
Return Reasons: Clearly outline your reason for requesting a refund, referencing specific defects or issues with the fabric.
Shipping Tracking Information: If applicable, keep track of any return shipping details and documentation for your records.
Account Information: Log in to your ZELOUF INTERNATIONAL account and ensure your details are up to date for any communication.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ZELOUF INTERNATIONAL
At ZELOUF INTERNATIONAL, we value our customers and strive to provide high-quality products and services. It is essential for our users to understand their rights regarding refunds and eligibility based on specific circumstances related to their purchases. The following scenarios may qualify for a refund under our policies:
Product Defects: If any fabrics or products you received are found to be defective or damaged upon arrival, you may be eligible for a refund or exchange.
Incorrect Orders: In the event that the wrong products were shipped to you, you might qualify for a refund or a replacement of the correct items.
Product Satisfaction: If you are not satisfied with the quality of the fabric received, you may inquire about the options available under our satisfaction guarantee policy.
Order Cancellation Policies: Specific cancellation policies may apply, particularly if your order has not yet been processed or shipped. In such cases, refunds could be applicable.
Shipping Issues: If issues arise during shipping that prevent you from receiving your order, there may be grounds for a refund, subject to review of the circumstances.
Please refer to ZELOUF INTERNATIONAL’s official policies for further details regarding eligibility criteria and the process for requesting refunds. We are committed to ensuring a smooth customer experience and appreciate your understanding as we handle your inquiries.
Step-by-Step Process to Request Your ZELOUF INTERNATIONAL Refund Like a Pro
If you purchased through ZELOUF INTERNATIONAL.com:
Visit the zelouffabrics.com website.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Select Billing History to view your recent charges.
Identify the specific transaction for which you are requesting a refund.
Click on Request Refund next to the relevant transaction.
In the refund request form, mention any relevant details, such as the subscription renewed without notice or the account was unused.
Submit the request and wait for a confirmation email regarding the status.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find the ZELOUF INTERNATIONAL subscription and tap on it.
Scroll down and choose Report a Problem.
In the feedback section, state that the subscription renewed without notice.
Submit the complaint for review by Apple Customer Support.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find the ZELOUF INTERNATIONAL subscription.
Tap Manage and then select Refund.
In the refund request box, mention that the account was unused.
Complete the request and follow any further prompts to submit.
If you purchased through Roku:
Go to the Roku channel store on your Roku device.
Scroll down and select Your Channels.
Find the ZELOUF INTERNATIONAL channel and highlight it.
Press the * (asterisk) button on your remote.
Select Manage Subscription from the menu.
Choose Request a Refund.
In your request, emphasize that the subscription renewed without notice.
Submit your refund request through the on-screen prompts.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ZELOUF INTERNATIONAL for Refund
Script
Copy
Subject: Refund Request – ZELOUF INTERNATIONAL Account [Your Email]
Dear ZELOUF INTERNATIONAL Team,
I am writing to formally request a refund pertaining to my account. The details of the billing situation are as follows: [describe reason].
As such, I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is not yet processed.
Your request is under review and will be processed shortly. Please allow 1-3 business days.
Processing
The refund is currently being reviewed and processed.
Your refund is being handled, and you can expect an update within 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
Funds should appear in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded, usually due to returns.
You will receive the refunded amount, and the details will be sent to your email.
Completed
The refund process has been finalized.
Your account is updated, and the funds have been issued.
Canceled
The refund request has been canceled, often at your request.
If you need to resubmit your refund, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ZELOUF INTERNATIONAL, customers often find themselves in situations where a refund is necessary due to their unique needs and experiences with fabric products and services. Here are a few real user scenarios:
Order Mix-Up: A customer ordered a specific patterned fabric but received the wrong design. After contacting customer service with their order details, they quickly returned the incorrect fabric and received a full refund while also reordering the correct item.
Subscription Management: A user signed up for a monthly fabric selection service but realized the fabrics delivered did not align with their project style. They reached out to ZELOUF INTERNATIONAL to adjust their subscription preferences, leading to a prompt refund for the most recent charge while updating their profile to better match their needs.
Delivery Delays: A customer experienced unexpected shipping delays that prevented them from receiving their order ahead of an important project. Upon discussing the situation with support, they were offered a refund on shipping costs and a discount on their next purchase as a courtesy for the inconvenience.
Fabric Quality Concern: After receiving a batch of fabric, a user found that it didn’t meet the quality expectations based on the website description. They contacted ZELOUF INTERNATIONAL, who facilitated a smooth return process and issued a refund while suggesting alternative high-quality options that better suited the customer’s requirements.
The Easiest Way to Get a ZELOUF INTERNATIONAL Refund
If you're frustrated trying to get a refund from ZELOUF INTERNATIONAL—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at ZELOUF INTERNATIONAL is straightforward and efficient. To stay informed about your refund progress, follow these specific tips to ensure you're using all available resources effectively.
Email Notifications: ZELOUF INTERNATIONAL will send you email updates regarding your refund status. Ensure that you check your inbox (and spam folder) for emails titled "Refund Update - Your Order #[Order Number]" to stay informed about any changes.
Account Dashboard: Log into your ZELOUF INTERNATIONAL account and navigate to the Order History section. Here, you will find your recent purchases along with their refund status clearly indicated next to each order.
Mobile App Updates: If you have ZELOUF INTERNATIONAL's mobile app, you can receive in-app notifications about your refund. Ensure your notifications are enabled to get real-time updates on any changes regarding your refund status.
Billing Section: You can also check the Billing Section of your account for more detailed information on the refund process, including any potential deductions or issues that may affect the refund timeline.
Customer Support: If you have questions or need further clarification, you can reach out to ZELOUF INTERNATIONAL’s customer support through the website's live chat or support email. Provide them with your order number for quicker assistance.
FAQ
Refund eligibility for late cancellations depends on the specific terms of your purchase agreement. We recommend reviewing our cancellation policy for details on timelines and conditions. If you have further questions, please feel free to reach out to our customer service team for assistance.
Refunds from ZELOUF INTERNATIONAL typically take 5 to 10 business days to process once they have been approved. The time it takes for the funds to reflect in your account may vary depending on your bank or payment provider. We appreciate your patience during this process.
If you see a charge but do not have an active subscription, we recommend checking your account details on our website to ensure there are no lingering subscriptions. If everything appears correct, please reach out to our customer support team with your charge details so we can assist you further.
If you are unable to secure a refund directly from ZELOUF INTERNATIONAL, consider reaching out to their customer service team again for further assistance. You can also explore options to escalate your inquiry within their support system. Additionally, reviewing your account details may provide insights into any alternative resolutions that could be available.
If ZELOUF INTERNATIONAL refuses to issue a refund, you may want to review their refund policy carefully to understand their guidelines. Additionally, consider reaching out to their customer support team again for further clarification or assistance regarding your situation. It's also helpful to verify that all your account details and order information are correct when communicating with them.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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