How to Get a Zendy Refund

• Order Number: Locate your unique order number associated with your purchase on Zendy.
• Transaction ID: Retrieve your transaction ID from the confirmation email or your account history.
• Proof of Purchase: Ensure you have a copy of your receipt or confirmation email as proof of your purchase.
• Account Details: Be ready with your Zendy account email and any other relevant account information.
• Reason for Refund: Clearly outline the reason for your refund request, referencing any specific issues related to your order.
• Photos or Documentation: If applicable, gather any photos or documents that support your refund claim, such as damaged goods or incorrect items.
• Contact Information: Provide up-to-date contact information so Zendy can respond to your request easily.

*Working days are Monday to Friday, and don't include public holidays.

At Zendy, users have specific rights regarding their subscription and purchase experiences. Understanding the eligibility criteria for refunds is important for managing your account effectively. Zendy primarily provides subscription-based design services and products, and the eligibility for refunds is tailored to the nature of these offerings. Potential refund scenarios may arise under certain circumstances relating to your subscription or purchase.

• Service Quality Issues: If you experience circumstances where the delivered service does not align with the description provided at the time of purchase, you may be eligible for a refund upon request.
• Billing Discrepancies: Should you notice an inconsistency in your billing that does not reflect the agreed-upon subscription rate or services, you may qualify for a refund upon verification.
• Cancellations within the Refund Period: If you decide to cancel your subscription within a specified refund period, you might be eligible for a refund for the unused portion of your subscription.
• Service Non-Delivery: In situations where the agreed services are not delivered or are significantly delayed, this could enable a refund eligibility based on the terms set out when you subscribed.
• Product Return Eligibility: If you purchase physical products from Zendy and find that they are defective or not as described, you may qualify for a refund if the return request is made within the stated return window.

For any of these scenarios, it’s recommended to contact Zendy’s support team directly to discuss your specific situation and confirm your eligibility for a refund. They will provide the necessary guidance and assistance based on your individual circumstances.

At Zendy, we understand that sometimes situations arise that require our users to seek refunds. Below are some realistic scenarios where users successfully claimed refunds while interacting with our services.

• Subscription Downgrade: A user realized they had subscribed to a premium design service but found that their needs changed after a month. They contacted Zendy's customer support for clarification on the downgrade process and received a refund for the difference in subscription fees.
• Missed Consultation: A user had to reschedule their interior design consultation due to a conflict. Upon notifying Zendy in a timely manner, they were granted a refund for the missed session, which they used to book a new appointment at a later date.
• Product Return: After receiving a custom décor item, a user noticed it did not match their specifications. They reached out to customer support to discuss the return policy, and Zendy facilitated a refund process, allowing the user to choose a replacement item instead.
• Billing Error Resolution: A user pointed out a discrepancy in their billing for a monthly subscription. After reviewing their account and the provided information, Zendy's support team confirmed an error and issued a refund for the overcharge, ensuring the user felt valued and satisfied.

Tracking your refund status with Zendy is a straightforward process, designed to keep you updated every step of the way. Here are the best ways to efficiently track your refund:

• Email Notifications: Zendy sends you email updates regarding your refund status. Be sure to check your inbox for messages that outline key steps in the refund process and provide estimated timelines.
• Account Dashboard: Log into your Zendy account and navigate to your Order History. Here, you will find detailed information about your recent purchases, including the status of any refunds currently being processed.
• In-App Notifications: If you use the Zendy mobile app, keep an eye out for in-app notifications that will alert you when your refund status changes, ensuring you stay informed at all times.
• Billing Section: Check the Billing Section of your account for a comprehensive list of all transactions. This area provides direct insights into any refunds issued and their current status.
• Refund Progress Details: Zendy provides specific details about refund progress, including whether the refund has been approved, processed, or if any additional action is needed from your side.