In today's fast-paced world, unexpected charges can catch anyone off guard, often prompting the need for a refund. A NEW DAY COUNSE understands that billing matters may not always be top of mind until a surprise subscription renewal appears. This guide is designed to walk you through the refund process, including eligibility criteria and the straightforward steps to request your money back efficiently. We aim to make the refund experience as smooth and stress-free as possible.
What You Should Prepare Before Applying For Refund
Original Receipt or Confirmation Email: Have your initial purchase confirmation email or receipt on hand to verify your transaction.
Transaction ID: Note down your unique transaction ID which you can find on your receipt or confirmation email.
Account Information: Prepare your account details including your username and any associated email address used during the purchase.
Refund Reason: Clearly outline your reason for requesting the refund, as A NEW DAY COUNSE may require a rationale for processing returns.
Correspondence Records: Gather any previous communications with customer support regarding your purchase or refund request.
Documentation of Services Rendered: If applicable, document any services that were not delivered as promised to support your claim for a refund.
Payment Method Details: Keep details of the payment method used (credit card, debit card, etc.) in case it's required for processing the refund.
Timeframe for Refund: Be aware of the specific timeframe stipulated by A NEW DAY COUNSE for refund requests to ensure your request is within that window.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from A NEW DAY COUNSE
At A NEW DAY COUNSE, we prioritize the satisfaction and well-being of our users, ensuring that they have access to services tailored to their needs. Understanding your rights regarding refunds is essential, especially in terms of the counseling services we provide. Refund eligibility is generally tied to specific situations that occur during the course of your interaction with our services.
The following scenarios may qualify you for a refund:
Service Cancellation: If you have formally canceled your counseling package before your next scheduled session, you may be eligible for a refund of any prepaid fees that were not applied to sessions already attended.
Session Rescheduling: In the event that a session needs to be rescheduled and cannot be accommodated within a specific timeframe, you might qualify for a refund for that particular session if it was not used and prior notice was given.
Service Disruption: If there is an unexpected disruption in service delivery that affects your scheduled counseling sessions significantly, you may be eligible for a refund or credit for missed appointments.
Technical Issues: Should you face significant technical difficulties during online sessions that prevent you from accessing the service effectively, you could potentially qualify for a refund for that session if the issue is reported timely.
Please remember, eligibility for refunds depends on individual circumstances and must be assessed on a case-by-case basis. It is advisable to reach out to our support team for guidance regarding specific situations and to potentially initiate the refund process.
Step-by-Step Process to Request Your A NEW DAY COUNSE Refund Like a Pro
If you purchased through A NEW DAY COUNSE.com:
Go to the www.pfcu4me.com website.
Scroll to the bottom of the page and click on Contact Us.
Select Customer Support from the options provided.
In the contact form, select the topic related to billing or refunds.
In the message body, mention that you are requesting a refund for an unused subscription or that the subscription renewed without notice.
Provide any relevant details such as your account information and the date of the charge.
Submit the form and wait for a response, checking your email regularly for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the settings menu.
Select Subscriptions.
Find and tap on the A NEW DAY COUNSE subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund and provide a reason, such as the service was unused.
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (the three horizontal lines) in the top left corner.
Select Subscriptions.
Find and tap on your A NEW DAY COUNSE subscription.
Tap on Manage and then select Refund.
In your refund request, mention that the subscription renewed without notice or that you have not been utilizing the service.
Submit your refund request and keep an eye on your email for a confirmation.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the My Account section.
Scroll down to Manage Your Subscriptions.
Find the A NEW DAY COUNSE subscription and click Unsubscribe.
After unsubscribing, scroll to the feedback section and select Contact Support.
Describe your refund request by stating that the subscription renewed without alerting you or that you have not used the service.
Proceed to submit your request and check for a follow-up.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to A NEW DAY COUNSE for Refund
Script
Copy
Subject: Refund Request – A NEW DAY COUNSE Account [Your Email]
Dear A NEW DAY COUNSE Team,
I am writing to request a refund for my account associated with the email address [Your Email]. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
Please confirm the receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet processed.
You will receive an update soon, typically within 1-2 business days.
Processing
Your refund is currently being reviewed and processed by our team.
Expect your refund to be completed in the next 3-5 business days.
Refunded
Your refund has been successfully processed and the amount credited back to your original payment method.
Check your bank or payment account; the funds should appear shortly.
Partially Refunded
A portion of your total payment has been refunded.
You will see the partial amount credited back; the remaining balance will be charged or retained.
Completed
All steps of the refund process have been successfully completed.
You can be assured that the entire process is finalized and no further actions are required.
Canceled
The refund request has been canceled and will not be processed.
You may need to submit a new request if you still wish to seek a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At A NEW DAY COUNSE, users often seek refunds in various situations related to their subscriptions and services. Here are some real user scenarios where refunds were successfully claimed:
Subscription Adjustment: A user realized that they had mistakenly upgraded their subscription to a higher tier they didn’t need. Upon contacting customer service, they were able to explain their situation and successfully revert back to their original plan, receiving a refund for the price difference for the current billing cycle.
Service Interruption: A client experienced unexpected downtime during a crucial coaching session. After reaching out to A NEW DAY COUNSE’s support team, they received a refund for that session since it was unserviceable due to technical issues.
Incorrect Billing Period: During a routine check, a user found that they had been charged for an extra month of services. Upon inquiry, A NEW DAY COUNSE confirmed the issue stemmed from a billing system error and promptly issued a refund for the extra charge.
Account Management Clarification: A user sought clarity on a recent billing statement that displayed multiple transactions. After discussing with customer support, they identified a misunderstanding regarding their plan features and were able to receive a refund for an unnecessary add-on that was included by mistake.
The Easiest Way to Get a A NEW DAY COUNSE Refund
If you're frustrated trying to get a refund from A NEW DAY COUNSE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with A NEW DAY COUNSE is straightforward and user-friendly. To ensure you stay updated on your refund progress, follow these specific tips that cater to the unique systems and communication methods of A NEW DAY COUNSE.
Email Notifications: Keep an eye on your email inbox for updates from A NEW DAY COUNSE. Look for emails with subject lines containing "Refund Update". These will provide current details regarding your refund status.
Account Dashboard: Log into your A NEW DAY COUNSE account and navigate to the Order History section. Here, you can find detailed information about your transactions, including the status of any refunds initiated.
Mobile App Access: If you use the A NEW DAY COUNSE mobile app, you can check your refund status directly from the app. Go to the Billing section, where your refund details will be listed alongside your recent transactions.
Order Confirmation Links: Your original order confirmation email contains a link to track your order’s progress. Clicking this link will redirect you to a page where the current status, including any refund processes, is detailed.
Customer Support: For additional queries, use the in-app chat feature to connect with customer support. They can provide real-time updates on your refund status if you provide your order number.
FAQ
Refunds for missed cancellation deadlines are generally not available, as the terms of service typically require cancellations to be made within a specific timeframe. We recommend reviewing your account details and contacting our customer support for assistance with your specific situation. We're here to help you understand your options.
Refunds typically take 3 to 5 business days to process and reflect in your account, depending on your financial institution's policies. It's important to note that processing times can vary, so you may want to check with your bank for more specific information regarding your transaction.
If you see a charge but do not have an active subscription, please first verify your account status by logging into your profile. If the charge remains unclear, contact our customer service team at support@pfcu4me.com for assistance, providing any relevant details about the transaction.
If you are unable to secure a refund directly from A NEW DAY COUNSE, consider reaching out to their customer service team for further assistance. You may also want to escalate your inquiry within their support system to explore additional options. Reviewing your account details may provide further insights into potential resolutions.
If A NEW DAY COUNSE is unable to process your refund, consider reviewing their refund policy for any specific guidelines or eligibility requirements. You may also want to reach out to their customer support team again for further assistance or clarification. Additionally, checking your account details might provide more insight into the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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