How to Get an A New Normal Ltd Refund

• Order Number: Locate your unique order number for the purchase made through A New Normal Ltd.
• Transaction ID: Gather the transaction ID received via email or within your account dashboard for reference.
• Purchase Receipt: Have a copy of the digital receipt that was emailed to you upon purchase; this often contains crucial details for processing refunds.
• Account Information: Ensure you have access to your user account associated with sisal.it, including the email address used for the purchase.
• Proof of Issue: Document any issues or discrepancies with the product or service, including photos if applicable, to support your refund claim.
• Refund Reason: Clearly articulate the reason for your refund request as outlined in A New Normal Ltd's refund policy.
• Communication History: Collect any previous correspondence with customer service regarding your refund to provide context and expedite resolution.
• Return Shipping Information: If applicable, verify the return shipping address and procedures required by A New Normal Ltd for product returns.

*Working days are Monday to Friday, and don't include public holidays.

A New Normal Ltd, operating through sisal.it, provides tailored digital services that enhance user experience through various subscription and membership models. Understanding the circumstances under which users may qualify for a refund is essential for managing accounts effectively. Users seeking clarification on their billing situations or subscription statuses can refer to the following scenarios that might make them eligible for a refund:

• Service Underperformance: If the digital service has not met the expected functionality or performance levels as outlined in the service agreement, users may be eligible for a refund.
• Duplicated Subscriptions: Users who inadvertently maintain multiple subscriptions for the same service may seek a resolution for any overlapping charges.
• Account Suspension due to Technical Glitches: If a user’s access to their paid service is disrupted due to technical issues not associated with user error, they may inquire about refund eligibility.
• Early Termination of a Subscription Plan: In instances where a user has elected to terminate their subscription prior to the end of the billing cycle, they can check if they qualify for any prorated refunds based on the remaining period.
• Subscription Pricing Changes: If users experience uncommunicated changes to their subscription pricing, they may be eligible to request a refund for the period impacted.

Each refund request is subject to review under A New Normal Ltd’s specific policies, which aim to ensure fair treatment and clarity in all transactions. Users are encouraged to familiarize themselves with the terms of service and to reach out for specific inquiries related to their individual situations.

At A New Normal Ltd, users can encounter various scenarios that lead to a successful refund claim. Here are some specific instances where users were able to navigate their account situations effectively:

• A user intended to upgrade their subscription plan but mistakenly renewed their current plan instead. Upon contacting customer support to clarify the situation, they received a prompt refund for the extra amount charged, allowing them to proceed with the upgrade seamlessly.
• A customer purchased a digital product but experienced a technical issue that prevented them from accessing it right away. After reaching out for assistance, they were offered a refund while also being guided through steps to access the product successfully.
• A user frequently checks their account activity and noticed an additional charge associated with a service they had paused. By explaining the scenario to customer support, they received a clear breakdown and a prompt refund, allowing for effortless account management.
• A subscriber realized they had subscribed to a service that no longer fit their needs. After inquiring about the cancellation policy and successfully managing their account, they received a refund for the remaining days on their plan post-cancellation.

Tracking your refund status with A New Normal Ltd is straightforward and efficient. By utilizing the various tools and notifications available, you can stay updated on your refund's progress without any hassle.

• Email Notifications: Keep an eye on your inbox! A New Normal Ltd typically sends email updates regarding your refund status, including confirmation once your refund request is processed and any changes in status.
• In-App Notifications: If you use the A New Normal Ltd mobile app, check the notifications section. The app provides real-time updates on your refund status directly to your device, ensuring you stay informed on the go.
• Account Dashboard: Log into your account on the A New Normal Ltd website. Navigate to the Order History section within your account dashboard, where you’ll find detailed information about your refund status and transaction history.
• Billing Section Access: For a quick review of all pending and processed refunds, visit the Billing Section of your account. Here, you can filter your transactions and see specific details about each refund request.
• Track Refund Progress: Within your account dashboard, A New Normal Ltd provides a refund progress bar that visually displays the stages of your refund, making it easy to understand where your request stands at a glance.
• Help Center Resources: For any questions or additional concerns regarding your refund, refer to the Help Center on A New Normal Ltd's website, where you can find FAQs specifically about refund processes and tracking.