Many users often overlook billing details until an unexpected charge catches their attention—perhaps an automatic subscription renewal. This guide is designed to help you understand how AARP refunds work, who is eligible for them, and the straightforward steps to request your money back quickly. Whether you have questions about the process or need assistance navigating it, we are here to make your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
AARP Membership Number - Have your membership number ready as it is essential for identifying your account.
Transaction Receipt - Obtain the original receipt or confirmation email for the transaction you wish to refund.
Refund Request Form - Fill out AARP's specific refund request form if applicable, which can typically be found on their website.
Account Information - Include details such as registered email address and phone number associated with your AARP account.
Reason for Refund - Be prepared to clearly state the reason for your refund request, whether it's due to dissatisfaction or another issue.
Payment Method Details - Have the original payment method details handy to expedite the refund process.
Additional Documentation - If applicable, include any relevant correspondence (emails, letters) with AARP regarding your transaction or refund inquiry.
Membership Status - Confirm your membership status (active/inactive) as it may impact your eligibility for refunds.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
Debit Card
5-10 working days
PayPal
3-7 working days
AARP Membership Fee Refund
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from AARP
AARP provides a variety of services and benefits tailored to its members, including subscriptions to resources, discounts, and various programs aimed at supporting older adults. Understanding the eligibility criteria for refunds is important for members who may have questions regarding their accounts, subscriptions, or billing scenarios.
Members may find themselves in certain situations where they might be eligible for a refund based on their service or subscription type. Below are some specific circumstances related to AARP that could potentially qualify for a refund:
Subscription Changes: Members who adjust their subscription tier or preferences during the renewal period may inquire about potential adjustments or adjustments to their billing for the upcoming cycle.
Membership Cancellation: If a member cancels their membership within a specified timeframe, they might be eligible for a pro-rated refund based on the unused portion of their membership fee.
Service Interruption: In the event that a benefit or service provided by AARP experiences an extended interruption, members may wish to discuss whether a refund could apply for the time the service was unavailable.
Membership Promotions: Members who signed up under a promotional offer may have specific criteria that could affect their eligibility for a refund if the terms are not fully met during the initial period.
Billing Discrepancies: Members reviewing their billing statements who identify discrepancies or questions related to charges may want to seek clarification or inquire about potential adjustments.
Members are encouraged to review AARP’s specific policies or contact member services directly to clarify their individual circumstances and determine the appropriate course of action regarding potential refunds.
Step-by-Step Process to Request Your AARP Refund Like a Pro
If you purchased through AARP.com:
Visit the AARP website and log into your account.
Navigate to your account settings by clicking on your name or profile icon at the top right corner.
Select 'Membership' from the dropdown menu.
Look for the 'Billing History' section and find the relevant transaction.
Click on the transaction details for more options.
Select 'Request Refund' or 'Need Help?' option.
In your message, mention that the membership renewed without notice and that you were not adequately informed about the charges.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find your AARP membership in the list and tap it.
Select 'Cancel Subscription'.
After cancellation, follow the prompts to request a refund.
When prompted, emphasize that the subscription was unanticipated and that you haven’t utilized the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three lines) in the upper left corner.
Select 'Account', then tap on 'Purchase History'.
Find the AARP membership subscription and tap on it.
Click on 'Request a Refund'.
In your refund request, mention that the renewal took place without proper notification.
If you purchased through Roku:
Go to your Roku device and access the Home screen.
Select 'Streaming Channels' and then navigate to 'My Channels'.
Locate the AARP channel and press the * button on your remote.
Select 'Manage Subscription'.
Choose 'Cancel Subscription'.
After cancellation, go to the Roku website and log into your account.
Navigate to the 'Support' section to find the 'Request a Refund' link.
In your message, state that the subscription renewal was unexpected and that you’ve not used the service recently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached are any relevant documents for your reference.
I kindly ask for confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund is currently being processed by our system.
Refunds usually take 5-7 business days to complete during this stage.
Refunded
The refund has been successfully issued to your original payment method.
Check your account; the amount should reflect within 3-5 business days.
Partially Refunded
A portion of your order has been refunded due to an issue.
You will receive the remaining balance back shortly. Check your email for details.
Completed
The refund process has been finalized and all funds have been returned.
Your account is now updated, and you may use the funds as needed.
Canceled
The refund request has been canceled by the customer or the merchant.
If this was a mistake, please contact customer support to re-initiate the process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund situations can arise for various reasons when interacting with AARP's services. Below are some realistic scenarios where users successfully claimed refunds:
Subscription Management: A member realized they had unintentionally subscribed to a premium membership while intending to renew their standard one. After contacting AARP’s customer support, they clarified their intentions, leading to a prompt refund for the premium charge.
Event Registration: An AARP member registered for a webinar but could not attend due to a scheduling conflict. Upon reaching out to customer service to explain the situation, they received a full refund of their registration fee without any hassle.
Membership Reactivation: A long-time AARP member decided to reinstate their membership after some time away, only to find that they had been charged for the service more than once during the reactivation process. After contacting AARP support to clarify the billing, they were issued a refund for the extra charge.
Product Purchase: An AARP member ordered a health product but received an incorrect item instead. After reviewing their order through the AARP online portal, they contacted customer service and, after confirming the error, were swiftly refunded for the product and offered a discount on their next purchase.
The Easiest Way to Get a AARP Refund
If you're frustrated trying to get a refund from AARP—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with AARP is straightforward and efficient, allowing you to stay informed throughout the process. Here’s how to do it effectively:
Check Your Email Updates: AARP regularly sends refund updates via email. Look for emails from AARP with subject lines including "Refund Update" or "Transaction Confirmation". These emails provide detailed information about the status of your refund.
Use the AARP Mobile App: If you have the AARP mobile app, you can easily check your refund status by navigating to the “Account” section. Here, you will find real-time updates on any pending refunds.
Visit Your Account Dashboard: Log into your AARP account on their website and go to the “Order History” section. This will display all your transactions, including refunds. Each entry includes current status updates and processing times.
Review the Billing Section: For any billing inquiries, including refunds, visit the “Billing” section in your account settings. Here you will find the specific amounts and any pending refund processes.
Utilize Customer Support: If you need further assistance, AARP's customer support can help. You can access live chat or submit a request through the “Help” section on the website for detailed inquiries about your refund status.
FAQ
If you forget to cancel your AARP membership on time, refunds are typically not provided for the most recent billing cycle. However, it's always a good idea to contact AARP customer service directly to discuss your situation, as they may offer options or provide assistance based on individual circumstances.
Refund processing times can vary depending on your financial institution. Typically, once AARP processes your refund, it may take 3 to 5 business days for the funds to reflect in your account. It's advisable to check with your bank for specific timelines.
If you notice a charge from AARP but do not have an active subscription, please check your account details and transaction history for any overlooked memberships. If the charge remains unclear, contact AARP customer service directly for assistance in resolving the issue.
If you're unable to obtain a refund directly from AARP, consider reaching out to their customer service again for further assistance. You can also explore the option of escalating your issue within their support system if you feel it's necessary. Additionally, reviewing your account details may provide insight into your situation.
If AARP refuses to issue a refund, consider reviewing their refund policy for clarity on the terms and conditions associated with your purchase. You can also reach out to their customer support again for further assistance or to clarify any discrepancies. Additionally, double-check your account details to ensure all information is accurate and aligned with your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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