Many users often overlook billing details until an unexpected charge catches their attention, such as an auto-renewal of a subscription. This guide is designed to clarify how refunds work for the ACT mini-course offered at stevenchayes.com, identifying who is eligible for a refund and outlining the steps to efficiently request your money back. Our aim is to provide you with clear and straightforward assistance, ensuring that you have all the information you need for a seamless experience.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address used for the ACT mini-course.
Transaction ID: Locate and provide the transaction ID from your purchase confirmation email.
Course Details: Specify the exact ACT mini-course you enrolled in, including the course title and date of purchase.
Proof of Completion: If applicable, provide any completion certificates or proof of course material access.
Reason for Refund: Write a brief explanation outlining the reason for requesting the refund, ensuring it aligns with ACT mini-course's refund policy.
Payment Method: Keep records of the payment method used (credit card, PayPal, etc.) for reference in your refund request.
Previous Correspondence: Include any prior communication regarding your refund request, if applicable.
Course Access Dates: Document the dates you accessed the course materials to demonstrate your usage.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Debit Card
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ACT mini-course
At ACT mini-course, we understand that circumstances may change, and users may seek clarity regarding their rights and eligibility for refunds. As a digital learning platform focused on Acceptance and Commitment Therapy (ACT), we aim to provide our users with a positive experience. Refund eligibility is designed to accommodate specific user situations related to the purchase of our courses.
Below are scenarios that might qualify users for a refund from ACT mini-course:
Course Access Issues: Users who experience technical difficulties that prevent access to the course materials within a specified timeframe might be eligible for support and possible refunds.
Course Content Misrepresentation: If the course content does not match the description provided at the time of purchase, users may be eligible for a refund after reaching out for clarification.
Withdrawal Due to Personal Circumstances: In cases where users can demonstrate that significant personal situations occur shortly after enrollment, they may request consideration for a refund.
Account Management Concerns: Users may inquire about billing queries related to their subscription status and seek guidance if they unintentionally missed important account notifications.
We encourage users to reach out to our support team for assistance regarding any of the scenarios outlined above, as we aim to address individual circumstances promptly and fairly.
Step-by-Step Process to Request Your ACT mini-course Refund Like a Pro
If you purchased through ACT mini-course.com:
Visit stevenchayes.com.
Scroll to the bottom of the home page and click on 'Contact Us'.
In the message box, state that your subscription renewed without notice.
Include your order details: order number, subscription type, and date of renewal.
Express that the account has been unused since the renewal.
Click 'Send' to submit your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on ACT mini-course from the list.
Select 'Cancel Subscription' (if required).
Scroll down and tap on 'Report a Problem' next to your subscription.
Choose 'I want to request a refund'.
In the message field, mention that it renewed without my consent.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon in the upper left corner.
Select 'Account'.
Tap on 'Purchase history'.
Find ACT mini-course and tap on it.
Tap on 'Refund'.
In the request form, state that the subscription renewed unexpectedly.
Explain that your account has been inactive since the renewal.
Submit your request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select 'Streaming Channels' from the menu.
Scroll down and select 'Manage Subscription' for ACT mini-course.
Choose 'Cancel Subscription'.
Go to the Roku website and log into your account.
Navigate to 'Billing' and 'Subscriptions'.
Select ACT mini-course and then click 'Request Refund'.
In your refund message, note that the subscription renewed without alert.
Highlight that the account has been unused since the renewal.
Finalize your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the receipt of this request and the status of the refund within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is being reviewed.
Please allow up to 5 business days for processing. We appreciate your patience!
Processing
Your refund is currently being processed.
You will be notified once the refund is completed, typically within 3-7 days.
Refunded
The refund has been successfully issued.
You should see the amount credited back to your original payment method shortly.
Partially Refunded
Only a portion of your total amount has been refunded.
Check your email for details regarding the amount refunded and the reason.
Completed
Your refund process is complete.
All relevant funds have been returned to your account; no further action is needed.
Canceled
Your refund request has been canceled.
Please reach out if you believe this is incorrect, as refunds can be reinstated within 24 hours.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore realistic scenarios where users successfully claimed refunds from the ACT mini-course, reflecting common interactions and challenges faced while managing subscriptions or services.
Subscription Class Timing Conflict: A user enrolled in the ACT mini-course found that their scheduled class time conflicted with a significant work obligation. After expressing their situation to customer support, they were able to receive a full refund for the course, allowing them to register for a future offering that suited their schedule better.
Technical Issues Accessing Content: A participant experienced intermittent technical difficulties accessing the ACT mini-course material. After troubleshooting with the support team and confirming the issues weren't resolved, the user successfully requested and received a refund, enabling them to explore alternative resources without any cost burden.
Misunderstanding of Program Features: A user mistakenly purchased a package thinking it included one-on-one coaching sessions, but later realized that it only provided group access. Upon contacting customer support and explaining the misunderstanding, the user was granted a full refund, ensuring their satisfaction with the offerings they truly needed.
Cancellation of Subscription for Personal Reasons: A subscriber faced unexpected personal challenges that required them to pause their study plans. They reached out to ACT mini-course support to discuss their circumstances and were accommodated with a refund on the remaining subscription period, allowing them some financial relief during a difficult time.
The Easiest Way to Get a ACT mini-course Refund
If you're frustrated trying to get a refund from ACT mini-course—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently through the ACT mini-course platform is straightforward when you know where to look and what to expect. By following these tips, you can stay updated on your refund progress and ensure that your queries are minimized.
Check Your Email Regularly: ACT mini-course sends automated email updates regarding your refund progress. Look for emails with the subject line "Refund Status Update" to stay informed about your refund request.
Use the In-App Notifications: If you have the ACT mini-course mobile app, be sure to enable notifications. You will receive real-time alerts about any updates concerning your refund.
Visit Your Account Dashboard: Log into your ACT mini-course account and navigate to the "Order History" section. Here, you can view detailed information about your purchases, including the current status of your refund.
Check the Billing Section: Within your account settings, the "Billing" section provides specific insights into your transactions and refunds. This feature shows the date your refund was processed and the expected arrival date.
Utilize Customer Support: If you have further inquiries, you can reach out through the customer support feature in your account dashboard. They can provide real-time assistance and detailed info about your refund status.
FAQ
Refunds are generally not available for missed cancellation deadlines, as outlined in our policy. We encourage users to review the terms of the program for specific details on cancellation and refund timelines. If you have further questions about your situation, please reach out to our support team for assistance.
Refunds for the ACT mini-course typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is initiated, you should see the amount credited back to your account within that timeframe.
If you see a charge but don't have an active subscription, please check your account to confirm your subscription status and explore any past transactions. If the issue persists, we recommend reaching out to our customer support team for assistance, providing details of the charge for a quicker resolution.
If you are unable to obtain a refund directly from the ACT mini-course, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within the support system for additional options. Additionally, reviewing your account details could provide insights into your purchase and any available recourse.
If your refund request is not approved, consider reviewing the refund policy for clarification on the terms. You may want to reach out to customer support again for further assistance or check your account details to ensure all information is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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