Unexpected charges can often catch us off guard, especially when it comes to subscriptions we may not have thought about in a while. This guide is designed to help you understand how Aeroplan refunds work, who is eligible for a refund, and the straightforward steps to request your money back quickly. We aim to make the process as clear and hassle-free as possible, ensuring you regain control of your finances.
What You Should Prepare Before Applying For Refund
Aeroplan Account Number: Have your Aeroplan account number ready for identification.
Transaction Details: Gather relevant transaction IDs for the purchase you wish to refund.
Booking Reference: Include the booking reference number for flights or travel services linked to your Aeroplan account.
Proof of Purchase: Attach receipts or confirmation emails that show proof of purchase for the transaction.
Reason for Refund: Clearly outline the reason for your refund request to facilitate the review process.
Original Payment Method: Be prepared to provide details on the original payment method used, such as credit card info or PayPal account.
Flight Itinerary: If applicable, include your flight itinerary if the refund pertains to air travel booked through Aeroplan.
Terms and Conditions Reference: Review the specific Aeroplan terms and conditions regarding refunds for eligibility criteria.
Contact Information: Ensure that your contact information is up to date in case Aeroplan needs to reach you for further details.
Additional Supporting Documents: Any additional documents that may support your request, such as medical certificates for cancellations due to health reasons.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
Aeroplan Points
Immediate - 2 working days
eVoucher
3-5 working days
PayPal
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Aeroplan
Aeroplan is a loyalty program that allows users to earn and redeem points for travel-related services. Users may have specific rights regarding refunds based on the nature of their transactions and account management activities. The following situations might be considered for refunds within the Aeroplan framework:
Redemption Issues: Users may qualify for a refund if they encounter problems while redeeming points for flights or other rewards, such as system errors preventing successful bookings.
Missing Points: If a user believes their points have not been credited correctly after qualifying transactions or offers, they might be eligible to seek a review for potential adjustments.
Service Changes: In case of significant changes to services booked through Aeroplan, such as scheduled flights being altered or canceled by the airline, users may have the option to inquire about potential refunds or rebooking options.
Account Status Reviews: Users experiencing discrepancies concerning their account status or points balance, which affect their ability to redeem rewards, may want to explore clarification and rectification options.
Errors in Point Accrual: If a user does not receive points for eligible transactions due to system lag or technical issues, they might consider asking for a point adjustment to their account.
Understanding these scenarios can guide users in managing their Aeroplan accounts and addressing any concerns that arise in relation to their benefits.
Step-by-Step Process to Request Your Aeroplan Refund Like a Pro
If you purchased through Aeroplan.com:
Visit the Aeroplan website and log into your account.
Navigate to the "Account Settings" section.
Look for the "Billing History" or "Recent Transactions" tab.
Identify the transaction for which you wish to request a refund.
Click on the transaction to view more details.
Find and select the "Request Refund" option.
In the message field, mention that the subscription renewed without notice.
Clearly indicate that the service was not used during the billing period.
Submit the request and keep an eye on your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Locate and tap on the Aeroplan subscription.
Select "Cancel Subscription" to stop future charges.
Visit the "Report a Problem" website from your browser.
Log in with your Apple ID and find the Aeroplan transaction.
Choose the option to request a refund.
In your explanation, emphasize that you did not receive adequate notice of renewal.
Mention that the account was unused and you are not benefiting from the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon located at the top right corner.
Select "Payments & Subscriptions" from the menu.
Tap on "Subscriptions" and find your Aeroplan membership.
Cancel the subscription if you wish to stop future payments.
Navigate to the "Order History" section under "Payments."
Locate the Aeroplan transaction.
Tap on the transaction, then select "Request a Refund."
In your request, highlight that the subscription renewed unexpectedly.
State that you haven’t used the service during the billing cycle.
If you purchased through Roku:
Go to your Roku device's home screen.
Scroll down and select "Settings."
Choose "Account > Manage Account" to view your subscriptions.
Identify the Aeroplan subscription under your active channels.
Go to the website for your Roku account management.
Log in and navigate to the "Purchase History" section.
Find the Aeroplan transaction and click on it.
Select “Request Refund” if available. If not, look for customer support options.
When contacting support, explain that you weren’t aware of the renewal.
Mention that you did not use the account in the past month.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to kindly request a refund for my Aeroplan account. The details of the situation are as follows: [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate a confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter. If you need to reach me for further information, my contact number is [Your Phone Number].
Sincerely,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Wait for an email confirmation once processing begins. Timeframe: Up to 5 business days.
Processing
Your refund is currently being processed by Aeroplan.
Check back for updates. Refunds typically take 3-10 business days to complete.
Refunded
The refund has been successfully issued to your original payment method.
Review your account statement to confirm the refund. It may take 5-7 business days to reflect.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive a notification detailing the amount refunded. Expect the remaining amount to be processed soon.
Completed
Your refund has been finalized and there are no further actions needed.
Your transaction is complete. Review your Aeroplan account for updated balances.
Canceled
Your refund request has been canceled, either by you or by Aeroplan.
If you believe this is an error, contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some real user scenarios where Aeroplan members successfully claimed refunds for specific situations:
Flight Cancellation: A member booked a flight using Aeroplan points that was later canceled by the airline due to weather conditions. After contacting Aeroplan, they received a refund of their points and related taxes within a week, ensuring they could rebook with ease.
Account Membership Change: A user upgraded their Aeroplan membership to gain more benefits, but after realizing they no longer needed the additional features, they reached out for clarification on the refund process. Aeroplan assisted in providing a partial refund for the unused membership period, allowing them to revert to the basic plan seamlessly.
Booking Error: A traveler mistakenly booked flights for the wrong dates while using their Aeroplan points. Upon contacting Aeroplan customer service, they were guided through the process of obtaining a refund for the points used on the incorrect booking, allowing the user to reallocate those points for a correct reservation.
Bonus Offer Mishap: An Aeroplan member was eligible for a promotional bonus on a flight but didn’t receive the bonus points after the trip. They contacted Aeroplan’s support to clarify the issue and successfully received the points back in their account after confirming eligibility under the promotion's terms.
The Easiest Way to Get a Aeroplan Refund
If you're frustrated trying to get a refund from Aeroplan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Aeroplan is straightforward, thanks to their efficient communication methods and user-friendly platform. To ensure you’re updated on your refund progress, follow these specific steps:
Email Updates: Aeroplan sends notifications to your registered email address regarding any status changes for your refunds. Keep an eye out for emails titled "Refund Update" to stay informed.
In-App Notifications: For users of the Aeroplan mobile app, check the notifications section where updates on refunds will be prominently displayed. Make sure your app notifications are enabled to receive real-time alerts.
Account Dashboard: Visit your Aeroplan account dashboard and navigate to the "Order History" section. Here, you can view all transactions including pending refunds, along with timestamps and expected processing times.
Billing Section: In your account settings, the "Billing" section provides detailed insights on your financial transactions, including refund statuses and any applicable deadlines for processing.
Refund Progress Information: Aeroplan provides a transparent status on each refund request, indicating whether it’s pending, processed, or completed. This can be easily viewed in both the account dashboard and order history.
Customer Service Chat: If you require further assistance, utilize the in-app chat feature for live support where Aeroplan representatives can help you track your refund more effectively.
FAQ
If you forget to cancel your Aeroplan reward booking on time, unfortunately, refunds are generally not available for missed cancellations. It's best to check the specific terms associated with your booking to see if any options apply, but late cancellations may result in forfeiting the points used.
Refund processing times can vary based on the method of payment and the bank or financial institution involved. Generally, you can expect to see the refund reflected in your account within 7 to 10 business days after it has been processed by Aeroplan. It’s advisable to check with your bank for specific timelines related to their processing.
If you see a charge but do not have an active Aeroplan subscription, please first check your account status and any other potential accounts that may be linked to your payment method. If you're still uncertain, reach out to Aeroplan's customer service for assistance in clarifying the charge.
If you're unable to obtain a refund directly from Aeroplan, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry through their support channels to ensure your request is reviewed thoroughly. Additionally, reviewing your account details and any provided correspondence may help clarify your situation.
If Aeroplan refuses to issue a refund, it's a good idea to review their refund policy to ensure your situation aligns with their guidelines. You may also consider reaching out to Aeroplan support again for clarification or to explore any possible alternatives. Additionally, checking your account details and transaction history can provide more context for your inquiry.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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