Many users often overlook billing matters until an unexpected charge comes to light, particularly when a subscription renews automatically. This guide is designed to clarify how refunds work at AI School Genius, detailing who is eligible for refunds and outlining the simple steps to request your money back swiftly. Our goal is to empower you with the information you need to navigate the process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your AI School Genius account.
Transaction ID: A unique transaction ID for the purchase you are requesting a refund for.
Order Details: Specific details about the purchase including the product name, subscription plan, and date of purchase.
Reason for Refund: A clear and concise explanation of why you are requesting the refund, as per their refund policy.
Proof of Payment: Screenshots or documents verifying your payment for the service.
Correspondence Records: Any previous communications with customer support related to this matter.
Usage Evidence: If applicable, document evidence of usage that supports your refund claim, such as course engagement or lack thereof.
Timeframe Observations: Notes regarding any timeframes or issues that affected your experience with the service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from AI School Genius
At AI School Genius, we strive to provide valuable educational services and resources to our users. Understanding your eligibility for refunds can help ensure a positive experience with our platform. Refund eligibility is typically based on your subscription status and the specific circumstances surrounding your account.
The following situations may qualify for a refund from AI School Genius:
Subscription Cancelation: If you have canceled your subscription in accordance with our cancellation policy prior to the renewal date, you may be eligible for a refund for the upcoming billing cycle.
Service Availability Issues: If you experience significant service disruptions or outages that prevent you from accessing your paid features, you may qualify for a refund for the affected period.
Billing Errors: If there is a discrepancy in your billed amount compared to the agreed subscription fee due to incorrect billing practices, this may also be a situation where you could be eligible for a refund.
Membership Benefits Not Received: In cases where specific membership benefits or promises made during the signup process are not delivered, users might be eligible for a refund based on those circumstances.
Trial Period Decisions: Users who sign up for a trial period and decide to opt-out before the trial ends may qualify for a full refund to ensure that trial policies are honored.
We encourage our users to review their subscription status and reach out to our support team for any questions regarding eligibility for refunds based on their unique circumstances.
Step-by-Step Process to Request Your AI School Genius Refund Like a Pro
If you purchased through AI School Genius.com:
Visit the AI School Genius website and log into your account.
Navigate to the "Account" or "Settings" section.
Locate the "Billing" or "Subscription" tab.
Click on "Request Refund" or similar option.
Provide details about your request, emphasizing that the subscription renewed without notice or that the account was unused.
Submit the request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the AI School Genius subscription.
Tap Cancel Subscription if needed, and then navigate back to the Settings.
Open the App Store and tap your profile picture in the upper-right corner.
Select Purchased and find AI School Genius.
Tap on it and select Report a Problem.
Choose the option for requesting a refund, mentioning that you did not receive adequate notice of the renewal or clarify that the account was unused.
Submit your request and monitor your email for any responses.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper-left corner.
Select Account.
Go to Purchase History.
Locate the AI School Genius charge.
Tap on it and select Request a Refund.
In the form, mention that the subscription renewed without notice or that the service was not used.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage My Account section.
Click on Subscriptions.
Find AI School Genius in your list of subscriptions.
Select it and click Cancel Subscription.
On the cancellation confirmation screen, look for an option to Request a Refund.
Explain that the subscription renewed without notice or that the account was unused.
Complete the submission by following the onscreen instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to AI School Genius for Refund
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Subject: Refund Request – AI School Genius Account [Your Email]
Dear AI School Genius Team,
I hope this message finds you well.
I am writing to you regarding my account associated with the email address [Your Email]. My account was billed on [Billing Date] with the amount of [Amount]. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. Please find attached any relevant documentation that supports this request.
Could you please confirm the status of my refund request within 3-5 business days? I appreciate your prompt attention to this matter.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once your request is reviewed, which typically takes 1-3 business days.
Processing
The refund is being processed by our team.
This step usually takes 3-5 business days; your funds are not yet available.
Refunded
Your refund has been approved and processed successfully.
The amount will be credited back to your original payment method, typically within 5-7 business days.
Partially Refunded
Partial refund has been issued for your purchase.
You will receive a specific amount back, while the rest remains non-refundable.
Completed
The refund process has been completed.
Your funds should now be available in your account; thank you for your patience!
Canceled
The refund request has been canceled, either by you or by our team.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Customers of AI School Genius often navigate various scenarios that lead them to seek refunds for their subscriptions and services. Here are a few examples of successful refund claims:
Accidental Subscription Upgrade: A user intended to upgrade to a monthly plan for access to additional features. However, they mistakenly selected the annual subscription due to a misclick. Upon reaching out to customer service, they received a prompt refund for the difference in fees after clarifying their intended choice.
Coursedropped Due to Scheduling Conflicts: A student enrolled in a coding course realized that their upcoming work schedule wouldn’t allow them to participate effectively. After discussing the situation with support, they were able to receive a refund for the remaining module fee, enabling them to reallocate those funds toward a future course.
Billing Error on Promotional Rates: A user experienced an unexpected charge that didn’t align with the promotional rate they had opted for during sign-up. After reviewing their account details with support representatives, they received a refund to match the promotional pricing they initially selected.
Technical Issues with Course Access: An individual faced repeated access issues with a specific course, which impacted their ability to complete assignments. After reporting this concern and providing relevant details, they were granted a refund for the course fee, allowing them to choose an alternative program without financial loss.
The Easiest Way to Get a AI School Genius Refund
If you're frustrated trying to get a refund from AI School Genius—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with AI School Genius is straightforward and user-friendly. By utilizing the tools available within the platform, you can easily stay updated on your refund progress. Follow these specific tips for efficient tracking:
Email Updates: Keep an eye on your email inbox for notifications from AI School Genius. Refund updates will be sent directly to the email associated with your account. Look for subject lines that include "Refund Processed" or "Refund Status Update" for timely information.
Account Dashboard: Log into your AI School Genius account and navigate to your Account Dashboard. From there, click on the Billing Section to view detailed information about your current refund status.
Order History: Access the Order History tab within your account settings. This section displays all your recent transactions, including any refunds and their current processing status.
Mobile App Notifications: If you’re using the AI School Genius mobile app, enable push notifications. You will receive immediate alerts on any changes or updates to your refund status, making it easy to track from your device.
Estimated Refund Timeline: When checking your refund status in the Billing Section, AI School Genius provides an estimated timeline of when you can expect your refund to be processed, giving you a clearer picture of the refund journey.
Customer Support: If you're unable to find the information you need, reach out to our customer support team through the Help Center. They can provide specific updates regarding your refund status and assist with any concerns.
FAQ
Refunds are generally not available for users who forget to cancel their subscription before the renewal date. We recommend checking our cancellation policy outlined in your account settings for details and to set reminders for renewal dates to avoid this situation in the future.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. You may see the funds reflected in your account sooner, but please allow for this timeframe as it varies by institution.
If you see a charge but do not have an active subscription, please check if you may have signed up for a trial or if there are any family or shared accounts associated with your email. To resolve this, contact our support team via the website with details of the charge, and we will assist you in clarifying your account status.
If you're unable to receive a refund directly from AI School Genius, consider reaching out to their customer service again for further assistance. You can also escalate your inquiry within their support system for additional review. Additionally, reviewing your account details and terms of service may provide further insights on potential alternatives.
If AI School Genius refuses to issue a refund, you may want to carefully review the refund policy to ensure you understand the specific requirements and conditions. Additionally, consider reaching out to their customer support again for further clarification or to discuss your situation. It might also be helpful to check your account details to confirm the status of your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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