How to Get an AIM Gymnastics Refund

• Account Information: Your AIM Gymnastics account username or email associated with your account.
• Transaction ID: The unique ID of the payment transaction for the class or service you are requesting a refund for.
• Class Details: The specific name and date of the class or event for which you are seeking a refund.
• Payment Method: Information on how you paid for the class, such as credit card details (last four digits) or PayPal information.
• Refund Reason: A detailed explanation of why you are requesting the refund, including any relevant circumstances or issues faced.
• Proof of Attendance: Any receipts or confirmations related to your enrollment in the class, which may include email confirmations or registration documents.
• Contact Information: Your current phone number and alternate email address for follow-up communications.

*Working days are Monday to Friday, and don't include public holidays.

At AIM Gymnastics, we strive to provide our members with the highest quality experience in their gymnastics journey. Understanding your rights regarding refunds is an essential aspect of managing your membership and ensuring satisfaction with our services. The scenarios outlined below may guide you in determining the eligibility for a refund based on specific circumstances associated with your account.

• Session Cancellations: If a class or session is cancelled by AIM Gymnastics due to unforeseen circumstances, such as extreme weather conditions or facility issues, participants may be eligible for a refund for that specific session.
• Withdrawal from Program: Members who decide to withdraw from a program after the start date may qualify for a refund only under special circumstances such as medical emergencies, provided proper documentation is submitted.
• Account Management Changes: If a member has made changes to their account that result in a billing overlap or have questions about current services, those may prompt an eligibility review for a potential refund.
• Miscommunication on Service Offerings: Should there be a misunderstanding regarding the program details that were originally communicated, members may be eligible for a refund if it directly affects a paid service.
• Membership Billing Discrepancies: In cases where members find discrepancies related to their membership fees, an inquiry can be made to assess whether a refund may apply based on specific account circumstances.

For assistance with any of the scenarios outlined above or for further clarification on your membership status, feel free to reach out to our support team at AIM Gymnastics.

At AIM Gymnastics, we strive to provide our members with the best possible experience. Here are some real user scenarios in which clients successfully claimed refunds related to the various services we offer:

• Class Rescheduling: A parent realized that their child’s gymnastics class schedule conflicted with a school event. They contacted AIM Gymnastics and, after confirming their situation, received a refund for the remaining classes in that session, allowing them to enroll in a different time slot that better fit their schedule.
• Membership Plan Change: A family decided to downgrade from a premium monthly membership to a standard plan after discussing their financial priorities. They reached out to AIM Gymnastics and successfully processed a refund for the difference in fees for the upcoming month according to the terms of their membership plan.
• Camp Enrollment Cancellation: A user had to cancel their child’s enrollment in a gymnastics summer camp due to unexpected travel plans. After submitting a request through their online account, they received a prompt refund for the camp fee, following the cancellation policy provided during registration.
• Wrong Class Registration: A gymnast accidentally registered for a class that was not appropriate for their skill level. The parent contacted AIM Gymnastics support for clarification and received a refund for the incorrect registration, allowing them to enroll in the correct level class without additional cost.

Tracking your refund status at AIM Gymnastics is made simple through various channels tailored to your needs. Here’s how you can efficiently stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox for updates regarding your refund. AIM Gymnastics sends out confirmation emails when your refund is processed, so ensure that your email address is up-to-date in your account settings.
• Account Dashboard: Log in to your AIM Gymnastics account and navigate to the Billing section of your dashboard. Here, you can view the status of your refunds along with any pending transactions.
• Order History: Under the Order History tab, you can find detailed information about each transaction, including the status of refunds. Look for any notes next to your previous orders for insights regarding your refund status.
• In-App Notifications: If you're using the AIM Gymnastics mobile app, you may receive in-app notifications about your refund status. Make sure to enable notifications for timely updates.
• Customer Support: If you require more information or can't find your refund status, don’t hesitate to reach out to AIM Gymnastics customer support. They can provide you with specific details about your refund progress.