How to Get an AiSDR Refund

• Account Information: Ensure you have your AiSDR account email and login credentials ready, as these are necessary for identity verification.
• Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for. This can usually be found in your order confirmation email.
• Purchase Receipt: Retrieve the purchase receipt or confirmation email, which includes details such as the date of purchase, product/service description, and amount paid.
• Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund, as this will be required in the refund request form.
• Proof of Payment: Have any payment proof available, such as bank statements or screenshots showing the transaction, to validate your refund request.
• Refund Policy Review: Familiarize yourself with AiSDR's refund policy to ensure your request is compliant with their terms and conditions.
• Subscription Details: If applicable, gather information regarding your subscription plan, including renewal dates and cancellation information, if relevant to your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At AiSDR, we strive to ensure our users have clarity around their rights and eligibility regarding refunds. Our platform offers a range of digital services designed to facilitate data recovery and digital solutions. Understanding the nature of our services and how billing works is essential for users seeking clarity on their potential for refunds.

Users may qualify for a refund under specific circumstances related to their account management or service usage. The following situations are particularly relevant to AiSDR:

• Service Satisfaction Issues: If a user feels that the service provided does not meet the outlined expectations or specifications detailed during the purchasing process, they may be eligible for a review regarding a possible refund.
• Subscription Cancellations: Should a user cancel their subscription prior to the next billing cycle, they may qualify for a refund for the unused portion of the subscription, depending on specific terms of service.
• Account Management Inquiries: Users who experience difficulties accessing purchased services might explore potential eligibility for refunds based on the troubleshooting of their account access issues.
• Billing Errors: If a user identifies a discrepancy in their billing statements that relates to their service plan or features, they may inquire regarding the eligibility for a refund to address the situation.
• Failed Transactions: In cases where a service purchase did not go through successfully, customers might be eligible for refunds based on the specific circumstances surrounding the failed transaction.

For users seeking further clarification about their eligibility for refunds or specific billing situations, we encourage reaching out to our customer support team for detailed assistance.

At AiSDR, users interact with various subscription and digital services, leading to unique refund scenarios. Below are examples of real situations where users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade from a premium plan to a basic subscription after realizing they didn't utilize all the features. Upon contacting support, they were able to receive a prorated refund for the difference in cost for the current billing cycle.
• Service Interruption: During a scheduled maintenance window, a user experienced an unexpected service interruption that affected their project. Following the incident, AiSDR's customer service provided a refund for that month's subscription due to the inconvenience caused.
• Accidental Purchase: A user mistakenly purchased an add-on service they didn’t need. They quickly reached out to AiSDR’s support team, who confirmed the request and processed a refund within 48 hours, ensuring the user retained the original service package without additional charges.
• Feature Misunderstanding: After subscribing to a new feature, a user found that it did not meet their expectations as they had initially believed it would. After clarifying their expectations with customer service, AiSDR honored their refund request for the previous month’s payment, allowing the user to explore other options better suited to their needs.

Tracking your refund status with AiSDR is a streamlined process, ensuring you stay updated every step of the way. Here are some efficient ways to keep tabs on your refund:

• Email Notifications: AiSDR sends out automated email updates regarding the status of your refund. Make sure to check your inbox for messages with the subject line containing "Refund Update" for timely information.
• In-app Notifications: If you use the AiSDR mobile app, keep an eye on the notifications section for any alerts regarding your refund. These notifications will provide instant updates on your refund progress.
• Account Dashboard: Log into your AiSDR account and navigate to the Order History section. Here, you will find a detailed view of all your transactions, including the status of any refunds initiated.
• Billing Section: In your account settings, go to the Billing section. This area contains specific information about your refunds, including transaction dates and current status.
• Refund Progress Information: AiSDR provides real-time tracking of your refund status. You can check if your refund request is pending, processed, or completed directly from your Order History.
• Customer Support: If you have any discrepancies or require detailed information, you can contact AiSDR customer support through your account. They can provide personalized updates and assist with any concerns regarding your refund.