How to Get an AITHO Refund

• Order Confirmation Email: Have the email you received after your purchase, which includes your order details and confirmation.
• Transaction ID: Locate your unique transaction ID from your order history on AITHO.
• Account Information: Ensure you have the username and associated email address for your AITHO account.
• Reason for Refund: Clearly articulate the reason for your refund request, as AITHO requires justification for processing refunds.
• Product/Service Details: Prepare specific details about the product or service you're requesting a refund for, including the product name and type.
• Screen Captures or Documentation: Collect any relevant screenshots or documents that support your claim, such as error messages or issues encountered.
• Refund Policy Acknowledgment: Review AITHO's refund policy to ensure your request aligns with their terms and conditions.
• Previous Communication: If applicable, gather any previous correspondence with AITHO’s support team related to this issue.

*Working days are Monday to Friday, and don't include public holidays.

At AITHO, we understand that your subscription and service needs may change over time. Our refund policy is designed to ensure that you have the clarity needed regarding your eligibility for a refund based on your specific circumstances. Refunds are assessed based on the type of service you are subscribed to and the conditions that apply to your account management.

Here are specific situations that may qualify for a refund from AITHO:

• Service Disruptions: If you experience significant and unexpected interruptions in service that affect your access, this may qualify for a refund.
• Billing Inquiries: Should you have questions about your billing cycle or find discrepancies in your account statement, clarification may lead to potential eligibility for adjustments or refunds.
• Content Access Issues: If you faced issues accessing paid content or features that were promised, this situation could be considered for a refund.
• Subscription Changes: In the event of upgrading or downgrading your subscription, specific criteria may apply to determine if adjustments to past payments can lead to eligibility for refunds or credits.
• Subscription Cancellation Timing: If you request to cancel your subscription but find that your desired cancellation date is not reflected in your billing cycle, a review of your account may determine eligibility for a proration or refund for service not rendered.

If you believe you may qualify for a refund, we encourage you to reach out to our support team for a review of your specific circumstances related to your account with AITHO.

AITHO provides a range of digital services tailored to enhance user productivity and streamline workflows. Although users often find great value in these services, there can be instances where refunds are appropriate due to specific account management situations. Here are a few scenarios showcasing how users successfully claimed refunds from AITHO:

• Subscription Adjustment: A user realized they had upgraded their plan to a higher tier that included features they didn't need. After a brief inquiry through AITHO's customer support, they were able to revert to their previous plan and received a refund for the difference in subscription charges for that billing cycle.
• Accidental Purchase: A customer mistakenly added an additional service to their account while exploring AITHO's offerings. Once they contacted support to clarify the situation, AITHO promptly assisted in canceling the extra service and processed a full refund for the unwanted purchase.
• Service Interruption: A user experienced a temporary outage while using AITHO's platform that affected their productivity for a few hours. After reporting the incident through the help center, they received an acknowledgment along with a refund for the cost of that month’s service, recognizing the inconvenience caused.
• Billing Inquiry: Following a bill, a user had questions about a recent charge that appeared higher than normal. Upon reaching out to customer service, AITHO clarified the charges and identified a promotional discount that had not been applied. The customer received the discount retroactively, resulting in a refund that adjusted their account accordingly.

Tracking your refund status with AITHO is straightforward and efficient. Here's how you can stay updated on your refund progress:

• Email Notifications: AITHO promptly sends email updates regarding the status of your refund. Look for emails with the subject line "Your Refund Status Update" to get the latest information about your refund processing.
• In-App Notifications: If you have the AITHO mobile app, be sure to check the in-app notifications. You’ll receive real-time updates directly on your device about the progress of your refund.
• Account Dashboard Access: Log into your AITHO account and navigate to the Order History section. Here, you can view all your past purchases and their refund statuses in one convenient location.
• Billing Section: Within your account settings, the Billing section provides detailed insights into all transactions, including any refunds initiated. This is an excellent place to check for historical data on your refunds.
• Refund Progress Updates: AITHO provides specific information about your refund progress, including whether it’s requested, pending, or completed. Pay close attention to these status labels for clarity on where your refund stands.
• Customer Support: If you have questions or concerns about your refund, reach out to AITHO's customer support. They can offer personalized assistance and track the status of your refund more closely.