Many users only consider billing matters when an unexpected charge arises, perhaps due to an automatic subscription renewal. This guide is designed to help you understand how AITV's refund process works, outlining eligibility and providing clear steps for requesting your money back efficiently. Whether you're navigating your first refund or looking for guidance on the process, we're here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email address associated with your AITV account.
Transaction ID: Locate the specific transaction ID for the purchase you want to refund.
Account Information: Gather details such as your account username and password to access your subscription details.
Purchase Date: Note the date when the subscription or service was purchased, as this is often required for processing refunds.
Reason for Refund: Have a clear explanation ready for why you are requesting a refund, as this can help expedite the process.
Proof of Payment: Prepare any receipts or confirmation emails that verify your purchase.
Service Type: Be clear about the type of service or subscription (e.g., monthly, annual) you are requesting a refund for.
Customer Support Communication: If you have previously contacted customer support regarding the issue, have records of those communications ready.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
1-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from AITV
At AITV, we provide a subscription-based streaming service that offers a wide range of digital content. Understanding your rights regarding refunds is essential for managing your subscription effectively. Users may qualify for refunds under specific circumstances that align with our service model and policies.
The following situations could potentially make you eligible for a refund:
Service Disruption: If there are significant interruptions to service availability that persist over an extended period, users might be eligible for a rebate or refund on their subscription fees.
Billing Cycle Adjustments: If there are any discrepancies in the billing cycle that do not align with your subscription agreement, this might be reviewed for potential refund eligibility.
Content Removal: If a key component of the subscribed content is removed and significantly impacts the user experience, eligibility for a refund might be considered.
Account Accessibility Issues: If you are unable to access your account due to technical issues that are not resolved in a reasonable timeframe, you may discuss potential refund options.
Billing for Unused Services: If you have paused your subscription in accordance with AITV's policies, and there has been a billing for the period during which you were not utilizing the service, this may warrant review for a refund.
For detailed assistance regarding specific situations, we encourage users to consult the AITV support team or to refer to the terms outlined in the subscription agreement to understand all eligibility criteria fully.
Step-by-Step Process to Request Your AITV Refund Like a Pro
If you purchased through AITV.com:
Visit AITV's official website at aitvstream.com.
Scroll down to the bottom of the page and click on "Support".
Navigate to the "Contact Us" option.
Fill out the contact form, ensuring to include:
Your account details.
The specific subscription you wish to refund.
Mention that the subscription renewed without notice.
Emphasize that the account was unused during the billing period.
Submit the form and wait for a response within 24-48 hours.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your AITV subscription and tap on it.
Select Report a Problem.
Choose the reason for your refund request. State that you were charged without proper notification. Provide details about how the service was not utilized.
Submit your request, and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your AITV subscription from the list and tap on it.
Tap on Refund or Report a Problem.
Specify that the subscription renewed without prior notice and that you didn’t use the service.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage your account.
Scroll to Subscriptions and find the AITV subscription.
Click on Manage Subscription.
Select Cancel Subscription first (this might be a necessary step).
After cancelling, look for Request a Refund options for the cancelled subscription.
Highlight that you want to request a refund because you did not utilize the service.
Follow the steps to finalize your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account. [describe reason]
As a result, I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Please confirm receipt of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your refund is in the queue and may take up to 3 business days for processing.
Processing
Your refund is currently being evaluated and processed by our team.
Refund time can take up to 5 business days to complete. Please be patient.
Refunded
The refund has been successfully processed and amount credited.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your purchase has been refunded, while the rest remains active.
Check your transaction details for the refunded amount. Remaining services are still available to you.
Completed
The refund process has been completed, and no further action is required.
Your refund has been finalized. Thank you for your patience!
Canceled
The refund request has been canceled, either by you or due to inactivity.
If you have any questions about your refund, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the course of using AITV's streaming services, users may encounter various scenarios that lead them to successfully claim refunds. Here are some realistic situations:
Subscription Downgrade: A user decided to downgrade their subscription from a Premium plan to a Standard plan after realizing they were not utilizing all the features. Upon contacting AITV's customer support, they received clarity on the charges, allowing them to successfully obtain a refund for the difference in subscription fees for that billing cycle.
Service Interruption: After experiencing a temporary service interruption during a highly anticipated live event, a user reached out to AITV's support team. Providing details of the incident, they were granted a refund for the portion of the month affected, which was appreciated by the user.
Unused Trial Period: A first-time user signed up for AITV's free trial but found the service did not meet their needs as they preferred a different genre of content. They canceled within the trial period and contacted support to confirm their billing status, receiving a prompt refund for any minor fees charged at the end of the trial.
Billing Error on Upgrade: A user attempted to upgrade their plan to access additional content but noticed an error in the billing statements following the change. After reporting this through customer support, they were able to clarify the billing confusion, leading to a refund for the extra charge incurred while the matter was resolved.
The Easiest Way to Get a AITV Refund
If you're frustrated trying to get a refund from AITV—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with AITV is designed to be straightforward and efficient. To ensure you stay updated on the progress of your refund, follow these specific steps tailored to AITV's system:
Check Your Email: AITV sends email notifications whenever there is an update regarding your refund. Look for emails from AITV with subjects related to "Refund Status" or "Refund Confirmation" to stay informed.
Use the AITV Mobile App: If you have the AITV app, navigate to the "Account" tab, where you can find detailed information about your refund status under the "Order History" section. This feature allows you to track your refund progress on the go.
Visit Your Account Dashboard: Log in to the AITV website and go to your "Account Settings." Here, you will find a dedicated "Billing" section that provides real-time updates on any refund processes currently in motion.
Review Your Order History: In your account dashboard, click on the "Order History" section. Each order includes a detailed status, including whether a refund has been initiated, the amount, and estimated processing times.
Monitor Refund Processing Times: AITV indicates the typical processing times for refunds in your account. You can view the expected duration for the transaction to complete within the "Refund Status" detail of your order.
Utilize Support Resources: If you have questions regarding your refund, make use of the live chat feature or support section in the AITV site to get immediate assistance regarding any issues related to your refund status.
FAQ
Refunds for subscriptions at AITV are generally not provided if the cancellation is not processed before the billing period ends. We recommend checking our cancellation policy and contacting customer support for assistance with any specific concerns regarding your account.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once AITV initiates the refund, you'll receive a confirmation email, and the funds should appear in your account shortly thereafter. If you have any concerns about the timing, please check with your bank for more specific information.
If you see a charge but do not have an active subscription, please check your account details on AITV to verify your subscription status. If you still believe the charge is incorrect, reach out to our customer support team with your transaction details for further assistance.
If you are unable to obtain a refund directly from AITV, it may be beneficial to reach out to their customer service team again for further assistance. Additionally, you can consider escalating the issue within AITV's support system to potentially find a resolution. It's also a good idea to review your account details and any relevant policies to ensure you understand your options.
If AITV declines to issue a refund, you may want to review their refund policy to understand the criteria for refunds. Additionally, consider reaching out to their customer support again for clarification or to discuss your situation further. It might also be helpful to check your account details and any terms associated with your purchase.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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