How to Get an Alchemy Collective Refund

• Order Number: Locate your unique order number from the Alchemy Collective confirmation email or your account order history.
• Transaction ID: Gather the transaction ID from your payment receipt, which is essential for processing your refund.
• Product Details: Have a list of the products you are seeking a refund for, including their specific names and quantities.
• Purchase Date: Note the date when the purchase was made, as it may be required for verification.
• Reason for Refund: Clearly outline the reason for your refund request to ensure a smooth process, such as product defects or unsatisfactory experience.
• Photos: If applicable, take clear photos of the product, especially if there are defects or issues that justify the refund.
• Account Information: Log in to your Alchemy Collective account and have access to your account information, which may include your email and shipping address.
• Refund Policy: Review Alchemy Collective's refund policy to ensure your request aligns with their terms and conditions.

*Working days are Monday to Friday, and don't include public holidays.

At Alchemy Collective, we prioritize customer satisfaction and understand that life's circumstances may lead to questions about billing and refund eligibility. Our policies are designed to address specific situations that may arise with our products and services. The following scenarios may qualify for a refund depending on the circumstances related to your account and order management.

• Product Defects: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund. Please ensure you provide details and any supporting evidence so we can assist you efficiently.
• Product Return: In the case where you wish to return a non-defective product, you might qualify for a refund if the item is returned within the stipulated return period and meets our return conditions. Ensure that the product is unused and in original packaging.
• Subscription Cancellations: For subscription-related services, if you decide to cancel your subscription, you might be eligible for a prorated refund based on the billing cycle. Please review your cancellation timing in relation to the recurring charge date.
• Delivery Issues: Should a product not arrive within the expected timeframe or experience significant delays, you may inquire about a potential refund. We will review the situation to determine the best resolution.
• Billing Adjustments: If there are discrepancies concerning your invoice or charges related to upgrades or add-ons you did not intend to select, you may reach out to clarify your billing details for review.

At Alchemy Collective, our customers often navigate various situations regarding refunds due to the nature of our unique products and services. Below are a few real user scenarios where refunds were successfully claimed, reflecting typical interactions and experiences with our offerings.

• Subscription Box Misalignment: A customer realized they had selected the wrong subscription tier for their monthly soap delivery. Recognizing the oversight before the next billing cycle, they reached out to our support team and explained the situation. Our team promptly initiated a refund for the additional charge and adjusted their subscription to the desired tier.
• Product Quality Concern: A user received a soap bar that did not meet their expectations in terms of scent and texture. After contacting us with their feedback, we acknowledged their concerns and offered a full refund as part of our commitment to customer satisfaction, ensuring they felt valued and heard.
• Delayed Shipment Resolution: A customer noticed that their order had not arrived within the expected time frame. After getting in touch with our customer service, we reviewed the order details and confirmed the delay was due to unforeseen circumstances. To maintain goodwill, we processed a refund for the shipping fee as a gesture of goodwill while also ensuring the order was prioritized for prompt delivery.
• Account Subscription Update: A subscriber decided to pause their subscription while traveling and misread the pause duration, which resulted in a single additional charge. Upon explaining the misunderstanding to our support team, they were able to rectify the situation by issuing a refund and providing them with clear guidelines for future pauses.

Tracking your refund status with Alchemy Collective is straightforward and efficient, ensuring you stay informed throughout the process. Here’s how to track your refund status effectively:

• Email Notifications: Look for updates in your email from Alchemy Collective. Refund confirmations and status changes are sent directly to the email address associated with your account.
• Account Dashboard: Log in to your Alchemy Collective account and navigate to the Order History section. Here, you can view the current status of your refund, including any pending actions.
• Billing Section: Under the Billing area of your account settings, detailed information about your refund will be provided. This includes the date the refund was initiated and the expected processing time.
• Mobile App Notifications: If you use the Alchemy Collective mobile app, enable push notifications to receive real-time updates on your refund status directly on your device.
• Direct Support: For any specific concerns or if your refund status seems stalled, reach out to the Alchemy Collective customer support team via the chat feature in your account dashboard for personalized assistance.
• Track Refund Progress: Alchemy Collective updates refund statuses throughout the process. Keep an eye on your email and account dashboard for notifications about the steps your refund is currently at, such as "Processing" or "Completed."