How to Get an Alchemy Refund

• Order Number: Locate your order number from the confirmation email or your account dashboard to reference your purchase.
• Transaction ID: Gather the transaction ID from your payment receipt for accurate processing of your refund.
• Account Information: Ensure you have your Alchemy account email and any relevant account details readily available for verification.
• Purchase Receipt: Attach a copy of your purchase receipt that outlines the items bought, showcasing the transaction date and amount.
• Reason for Refund: Clearly outline the reason for your refund request, be it a defective product, dissatisfaction, or any other valid reason as per Alchemy's policy.
• Photos of the Product: If applicable, take and include clear photos of the product to substantiate your claim if the item is damaged or not as described.
• Contact Method: Prepare the best method for Alchemy to contact you regarding this request, whether it's an email or phone number.

*Working days are Monday to Friday, and don't include public holidays.

At Alchemy, we value our users and strive to provide a transparent understanding of your rights regarding refunds. Our services focus on premium hookah products and accessories, which have specific eligibility criteria for refunds based on the nature of the items sold and the status of your order or subscription.

Here are some situations that may qualify for refunds:

• Damaged or Defective Items: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or exchange. Please ensure to report these issues within a specified timeframe after delivery.
• Incorrect Items Shipped: Should you receive an item that differs from what you ordered, you might qualify for a refund or replacement. It's important to contact our customer service to initiate this process.
• Order Cancellations: If you cancel your order before it has been processed or shipped, you may be eligible for a full refund. Please review your order status and contact support promptly for such requests.
• Subscription Service Adjustments: For users on a subscription plan, if you choose to cancel your subscription before the next billing cycle, you might be eligible to have your future charges discontinued. Refunds for the current billing cycle may depend on usage and specific terms of the subscription.
• Service Interruption: In cases where there has been a prolonged service interruption that affects your experience, you may be eligible for service credits or adjustments, which will be assessed by our customer support team.

For any specific inquiries regarding your eligibility for a refund or to discuss your account situation, please reach out to our customer support team for personalized assistance.

At Alchemy, we understand that life happens, and sometimes refunds become necessary for our users. Here are some real user scenarios illustrating how our customers successfully navigated the refund process:

• Subscription Overlap: A user accidentally subscribed to both the monthly and quarterly plans, realizing the mistake only after being billed twice in the same month. They reached out to our customer service and received a prompt refund for the additional charge once the overlap was confirmed.
• Event Cancellation: A customer purchased tickets to a special event hosted by Alchemy that ultimately had to be canceled due to unforeseen circumstances. Upon contacting support with proof of the cancellation, the user was successfully refunded the ticket price within a few days.
• Product Return: A user received a hookah that didn't meet their expectations regarding quality. After submitting a return request and providing feedback about their experience, they were able to return the product and were issued a full refund shortly after the return was processed.
• Billing Discrepancy: A long-time subscriber noticed an unexpected charge after a promotional period ended. After reviewing their account details with our support team, they learned about the promotional features and requested a refund for the extra charge. The customer service representative promptly issued the refund, ensuring they were satisfied with their subscription terms moving forward.

Tracking your refund status at Alchemy is straightforward and convenient. With a range of options available to keep you updated, you can easily stay informed about your refund progress, ensuring you never miss an update.

• Email Notifications: As soon as your refund is processed, Alchemy sends out an email notification. Make sure to check both your inbox and spam folder for messages titled "Your Alchemy Refund Update" to stay informed.
• In-App Notifications: If you have the Alchemy mobile app, you'll receive real-time in-app notifications. Keep your app updated to ensure you don't miss these important alerts regarding your refund.
• Account Dashboard: Log into your account on alchemyhookah.com and navigate to the Order History section. Here, you can click on each order to view specific details about your refund status and any applicable updates.
• Billing Section: For a dedicated view of your financial transactions, check the Billing section in your account settings. This section outlines not just your orders, but also the status of any refunds initiated.
• Refund Progress Information: Alchemy provides updates such as "Refund Initiated," "Refund Processed," and "Refund Completed". Look for these status updates to understand your refund's journey.
• Customer Support: If you have any questions or need further assistance, reach out to Alchemy’s Customer Support via the Help Center. They can provide real-time updates directly related to your inquiries.