How to Get an Alex Monroe Jewellery Refund

• Order Number: Locate your order number from your confirmation email or your Alex Monroe account.
• Product Condition: Ensure the jewellery is in its original condition, unworn, and includes all original packaging and tags.
• Proof of Purchase: Have your original purchase receipt or order confirmation available as proof.
• Return Form: Fill out the return form included in your order or available online on the Alex Monroe website.
• Photographic Evidence: Take clear photos of the product, especially if there is any defect or damage to support your refund request.
• Refund Policy Review: Familiarize yourself with Alex Monroe’s refund policy to ensure your product qualifies for a return.
• Shipping Method: Decide on your preferred shipping method for returning the item, keeping in mind that you may have to cover return shipping costs.
• Email Correspondence: Save any emails exchanged with customer service regarding your order or refund to reference if needed.

*Working days are Monday to Friday, and don't include public holidays.

At Alex Monroe Jewellery, we strive to ensure that our customers have a positive experience with our unique handmade jewellery. Understanding the circumstances under which refunds may be applicable is important for our users. Below are specific situations that could potentially qualify for a refund based on our policies.

• Faulty Products: If an item arrives with a manufacturing defect or is damaged, it may be eligible for a refund or exchange. Customers are encouraged to report such issues within a reasonable timeframe after delivery.
• Incorrect Items: In the event that an incorrect item is delivered to the customer, they may qualify for a full refund if the product received does not match the order confirmation.
• Change of Mind: While our policy generally does not cover refunds for change of mind, we do encourage customers to contact our customer service team. Depending on the circumstances and the condition of the item, they may consider exceptions.
• Gift Returns: If a gift has been received and the recipient wishes to exchange it for a different size or style, we may offer options. Customers are advised to check the terms for gift returns which might differ from standard returns.
• Sizing Issues: For personalised items that do not fit, adjustments or exchanges might be available. It is always best for customers to confirm their sizes against our provided guides.

It's advised to review the detailed policies available on our website or to reach out directly to our customer service team for tailored assistance regarding specific situations.

At Alex Monroe Jewellery, customers often have unique experiences that result in successful refund claims. Here are a few scenarios highlighting how users navigated their circumstances effectively.

• Wrong Item Received: A customer excitedly opened their delivery to find a beautiful necklace meant for someone else. After reaching out to customer service, they promptly returned the item and received a full refund, allowing them to reorder the correct piece.
• Damage Upon Arrival: A loyal customer unwrapped a delicate pair of earrings only to discover a minor flaw. They contacted Alex Monroe Jewellery, provided a few images, and were offered a refund without hassle, ensuring their satisfaction with future purchases.
• Size Exchange: After purchasing a ring, a customer found it slightly larger than expected. With the easy return process, they sent the original ring back and received a refund that allowed them to select a smaller size, maintaining their excitement for the perfect fit.
• Custom Order Cancellation: A customer decided to change their mind on a custom initial pendant after a few days of reflection. They reached out to customer service within the allowed timeframe and were pleased to receive a full refund, which encouraged them to explore different designs instead.

Tracking your refund status with Alex Monroe Jewellery is straightforward and user-friendly. To ensure you stay updated on your refund progress, follow these specific tips:

• Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Once your return has been processed, Alex Monroe will send an email confirmation detailing the status of your refund.
• Account Dashboard: Log into your account on the Alex Monroe website. Navigate to your Order History section, where you can view the status of your recent purchases, including any refunds that are in progress.
• Refund Progress Insights: Within your order details in the account dashboard, you will find specific information about the refund timeline, including when it was approved and when you can expect the funds to be reissued.
• Mobile App Notifications: If you use the Alex Monroe mobile app, ensure that notifications are enabled. You will receive real-time updates directly on your device about any changes in your refund status.
• Billing Section Review: Check the Billing Section of your account to verify when the refund is initiated and any potential delays that might occur, keeping you informed throughout the process.