Many users often overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. This guide aims to clarify how AltResume refunds function, who qualifies for a refund, and the straightforward steps to request your money back efficiently. Our goal is to ensure you feel confident and informed throughout the process, making it as seamless as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your AltResume account.
Transaction ID: The unique transaction ID for the subscription or service you are seeking a refund for.
Purchase Date: The date when you made the purchase to assist in verifying your transaction.
Reason for Refund: A clear explanation of why you are requesting a refund, including any issues experienced with the service.
Service Details: Specific details about the product or subscription purchased, including the plan name or features included.
Confirmation Email: A copy of the confirmation email received after the purchase, as it contains essential details about your order.
Payment Method Information: Details of the payment method used for the purchase (e.g., credit card, PayPal) for transaction verification.
Previous Correspondence: Any prior communication with customer support regarding your refund request to streamline the process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from AltResume
At AltResume, our goal is to provide users with valuable services to enhance their job search experience. Users seeking a refund should understand the specific circumstances under which they may qualify. Refund eligibility is primarily associated with our digital resume creation services and subscription models.
Here are some situations that may qualify for a refund from AltResume:
Service Dissatisfaction: If a user is not fully satisfied with the resume or cover letter produced, they may inquire about options for adjustments or refunds, based on the initial terms of their purchase.
Technical Issues: In the event a user experiences significant technical difficulties that prevent access to the services, this may be a basis for eligibility for a refund.
Subscription Cancellation: If a user finds their subscription no longer meets their needs and they cancel within the appropriate timeframe to be eligible for a refund, they may request a refund for unused services.
Duplicate Services Purchased: Users who accidentally purchase the same resume service multiple times may inquire about obtaining a refund for the additional service.
Inaccurate Product Delivery: Instances where the delivered product does not align with the service purchased may warrant a review for refund eligibility.
Users are encouraged to review the specific terms associated with their purchase or subscription for the most accurate guidance regarding refunds and to reach out to AltResume’s support team for further assistance regarding their specific situation.
Step-by-Step Process to Request Your AltResume Refund Like a Pro
If you purchased through AltResume.com:
Visit the AltResume website and log in to your account.
Navigate to the Profile section from the dropdown menu.
Click on Billing Information.
Look for the Billing History section and find the subscription you wish to refund.
Click on the Request Refund button next to the relevant transaction.
In the message box, mention that the subscription renewed without notice and emphasize any periods of inactivity.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the AltResume subscription in the list.
Tap on it, then select Report a Problem.
Choose I would like to request a refund from the options.
In the comments, mention that the subscription was unused for a period and highlight the renewal caught you off guard.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Choose Subscriptions.
Find the AltResume subscription and tap on it.
Select Manage, then click on Cancel Subscription.
After canceling, revisit the subscription list and select Request a Refund.
In the refund request, clarify that you were not informed about the renewal and that you did not use the service recently.
Submit your request.
If you purchased through Roku:
Go to Roku.com and sign into your account.
Select Manage Account from the menu.
Click on Purchase History.
Find the AltResume charge and select Request Refund.
In your message, mention that the subscription auto-renewed without prior notification.
Provide any details about not using the service during the billing period to support your case.
Submit the request and watch for a confirmation response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Please confirm the receipt of this request and the status of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is waiting for approval.
This status means we haven't processed your request yet. Please allow up to 72 hours for review.
Processing
Your refund is currently being processed by our team.
Your request is under review and we are working to complete your refund. This can take 3-5 business days.
Refunded
Your refund has been successfully completed.
The amount has been credited back to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of your refund has been issued.
You will receive only part of the amount requested. Check your account for the refunded amount.
Completed
Your refund process is fully completed.
No further action is necessary. Your account is updated and finalized.
Canceled
Your refund request has been canceled.
You will need to submit a new request if you still wish to receive a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At AltResume, users frequently encounter situations where they may need assistance with billing or subscription management. Here are a few scenarios that illustrate how users have successfully claimed refunds in specific situations:
Subscription Plan Change: A user decided to switch from a monthly to an annual subscription but accidentally used the wrong link, leading to an unintentional additional charge. Upon contacting customer support to explain the situation, they received a prompt refund for the extra amount charged and successfully updated their subscription.
Service Interruption: A user experienced an unexpected downtime during a crucial job application phase. After reaching out to AltResume's support team, they were able to communicate their concern regarding the disruption. As a gesture of goodwill, AltResume issued a refund for that month’s subscription fee.
Account Upgrade Confusion: After upgrading their account to access premium features, a user realized they did not need those features and preferred to revert to their previous plan. By submitting a request to customer service, they were able to clarify their subscription needs and receive a refund for the difference in pricing for the remaining days of the month.
Billing Cycle Inquiry: A user noticed a billing date was approaching, but they had plans to pause their subscription temporarily. They reached out to customer support for clarification on the billing cycle and expressed their intention to pause. The support team facilitated the pause and assured a refund for the unintended charge that would have occurred during the pause period.
The Easiest Way to Get a AltResume Refund
If you're frustrated trying to get a refund from AltResume—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at AltResume is straightforward, thanks to our dedicated communication methods and user-friendly interface. Follow these tips to efficiently keep an eye on your refund progress:
Email Notifications: AltResume sends email updates whenever there is a change in your refund status. Check your inbox regularly for notifications that indicate when your refund is being processed, approved, or completed.
Account Dashboard: Log into your AltResume account and navigate to your Order History section. Here, you’ll find a detailed list of your transactions, including the current status of any active refunds.
Billing Section: For ongoing refunds, visit the Billing section in your account settings. This section provides real-time updates on the refund amount and the estimated time for processing.
In-App Notifications: If you use the AltResume mobile app, keep an eye on in-app notifications. These alerts can provide immediate updates related to your refund, ensuring you never miss an important status change.
Tracking Information: AltResume provides specific tracking information, including the refund request date and any relevant processing times. This helps you know exactly where your refund stands in the approval process.
FAQ
Unfortunately, refunds are generally not available for payments made after the cancellation window has passed. However, we encourage you to reach out to our customer support team as they may be able to offer assistance or additional options based on your situation.
Refunds from AltResume typically take 5-10 business days to process, depending on your bank's policies. Once a refund is initiated, you will receive a confirmation email, and the amount should reflect in your account as per your financial institution's processing times.
If you see a charge but do not have an active subscription, please check your email for any account-related notifications or receipts that may provide more context. You can also reach out to our customer support team through the contact option on our website for assistance in clarifying the charge.
If you’re unable to secure a refund directly from AltResume, consider reaching out to customer service again for further assistance. You can also explore escalating your inquiry within AltResume's support system to ensure your concerns are addressed comprehensively. Additionally, reviewing your account details might provide clarity on the terms associated with your purchase.
If AltResume has declined your refund request, we recommend reviewing the refund policy provided on our website to ensure all criteria have been met. Additionally, you can reach out to our support team again for further clarification or to discuss your situation in more detail. It's also helpful to double-check your account details to ensure everything is correct.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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