When unexpected charges appear on your account, it's easy to feel overwhelmed, especially if you're not sure how to address billing concerns related to Amazon Prime Video. This guide provides a clear and straightforward overview of how refunds work, who may be eligible, and the steps required to request your money back efficiently. Our aim is to help you navigate the process with confidence, ensuring you know exactly what to expect and how to take action.
What You Should Prepare Before Applying For Refund
Amazon Account Information: Ensure you have your account email and password to log in easily.
Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for, which can be found in your order history.
Purchase Date: Note the exact date when the rental or purchase was made, as this is often required for processing refunds.
Reason for Refund: Prepare a clear and concise explanation of why you are seeking the refund (e.g., technical issues, accidental purchase).
Device Information: Document the device used to access Amazon Prime Video (e.g., Smart TV, tablet, etc.) and any relevant software version information.
Proof of Purchase: Screenshots or email confirmations of the transaction can help substantiate your claim.
Subscription Details: If applicable, provide details about your Amazon Prime subscription status, including whether it is active, the type of plan (monthly/yearly), and the renewal date.
Contact Information: Ensure you have an updated phone number or email for any follow-up communication regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Amazon Gift Card
Immediate to 2 hours
Amazon Pay
3-5 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Amazon Prime Video
Amazon Prime Video is a subscription-based streaming service that offers users access to a vast library of movies, TV shows, and original content. Users may have specific rights regarding billing and subscription status, which can include scenarios that might qualify for a refund.
Free Trial Period: If a user cancels their subscription during the free trial period, they will not be charged, and thus, no refund would be necessary.
Content Availability Issues: If a user encounters significant technical difficulties preventing access to subscription content, they may be eligible to inquire about potential compensation or a refund, particularly if the issue persists over time and is not resolved.
Inadvertent Charges: Users who believe they have been incorrectly billed for a subscription due to their account management preferences can review their subscription settings. If there has been an inadvertent billing related to subscription changes, they may inquire about eligibility for a refund.
Promotional Credits: In some cases, users may receive promotional credits or offers, and if these credits do not apply as intended, they may be eligible for a review of their account balance.
Gift Subscriptions: For users who have received a gift subscription, any issues regarding the activation or usage of that subscription can be clarified, and they may ask about refund eligibility under specific circumstances.
It is important for users to review the specific terms of their subscription agreement and consult the Amazon Prime Video support resources for detailed information about eligibility in these cases.
Step-by-Step Process to Request Your Amazon Prime Video Refund Like a Pro
Navigate to the Accounts & Lists section at the top right corner.
Select Your Account from the dropdown menu.
Scroll down and click on Memberships & Subscriptions.
Find your Amazon Prime Video subscription listed and click on Manage Subscription.
Select Request a Refund or a similar option available for the subscription.
In the message box, mention that the subscription renewed without prior notice and you were not able to utilize the service this billing cycle.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Amazon Prime Video subscription and tap on it.
Choose Cancel Subscription if necessary, then select Report a Problem.
In the problem description, state that the renewal occurred unexpectedly and you were unable to use the service.
Confirm the refund request, and await an email with the result.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Amazon Prime Video subscription and tap on it.
Tap Cancel Subscription, then follow the prompts to initiate the cancellation.
After canceling, select Report a Problem or Get Help.
Indicate that the subscription renewed without your intention and you wouldn’t be using the service.
Submit the request and check your email for any updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to your Account settings.
Find the Manage Subscriptions section.
Locate the Amazon Prime Video subscription and select it.
Click on Cancel Subscription.
After cancellation, look for the help section on the Roku website.
Select the option to Contact Support and request a refund.
In your message, mention that you did not receive proper notice of the renewal and were not using the service.
Submit the request, and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Amazon Prime Video for Refund
Script
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Subject: Refund Request – Amazon Prime Video Account [Your Email]
Dear Amazon Prime Video Customer Service,
I am writing to formally request a refund regarding my account. My billing date was [Billing Date] and the amount in question is [Amount]. The specific situation is as follows: [describe reason].
I would appreciate your assistance in processing this refund. I have attached relevant documentation for your review, if applicable.
Please confirm receipt of this request and let me know the status within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet approved.
Your request is being reviewed; it may take a few hours to process.
Processing
The refund is currently being processed by Amazon.
Refund is on its way; you can expect it within 3-5 business days.
Refunded
The refund has been successfully issued to your account.
You should see the amount credited back in your statement shortly.
Partially Refunded
A portion of your original purchase amount has been refunded.
Check your account for the amount credited and the reason for partial refund.
Completed
The refund process is fully completed.
The refund has been issued and no further actions are needed.
Cancelled
The refund request has been cancelled.
Your refund will not be processed; all sales are final.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Amazon Prime Video provides a platform for streaming a vast library of movies and TV shows, as well as renting or purchasing select titles. Occasionally, users may encounter situations where they seek a refund for various reasons related to their accounts and subscriptions. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Plan Downgrade: A user decided to downgrade from Amazon Prime Video's premium subscription to the basic plan after realizing they were not utilizing all the features. After contacting customer service, they received a pro-rated refund for the unused portion of their previous subscription period.
Streaming Error Resolution: During a highly anticipated movie night, a user faced persistent streaming errors while trying to watch a newly released film. After troubleshooting the issue and confirming it wasn't a device problem, they reached out to Amazon Prime Video support and received a refund for their rental fee due to the service disruption.
Multiple Device Access Issues: A family member accidentally accessed the account on multiple devices simultaneously, leading to a viewing limit error. Once the user explained the reasoning to customer support, they were issued a refund for the rental of a film that could not be viewed as intended during that time.
Content Availability Changes: A user purchased a movie that was later removed from the library shortly after the transaction. Upon contacting support, they were informed of the situation and received a full refund for the film since it was unavailable for streaming beyond the purchase date.
The Easiest Way to Get a Amazon Prime Video Refund
If you're frustrated trying to get a refund from Amazon Prime Video—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Amazon Prime Video can be straightforward if you know where to look. Here are some efficient methods to stay updated about your refund progress:
Check Your Email: Amazon will send you an email confirmation when your refund request is processed. This email will provide important details about the amount refunded and the expected timeline.
Visit Your Account Dashboard: Log into your Amazon account and navigate to Accounts & Lists > Your Account. From there, go to Order History to find your refund status listed beside the relevant order.
Use the Amazon Prime Video App: Open the app on your mobile device, go to the Menu, and select Your Videos. Here, you can view the status of your recent purchases and any refunds initiated.
Check the Billing Section: In your account settings, the Payments & Billing section outlines all transactions, including refunded amounts, allowing you to monitor any changes to your billing history.
Look for In-App Notifications: If you're using the Prime Video app, you may receive push notifications regarding updates on your refund status, particularly if it has been processed or if additional information is required.
Contact Customer Support: If you have questions or need specific details, reaching out via the Help section on the website or app can provide you with up-to-date information directly from a support representative.
FAQ
If you forgot to cancel your Amazon Prime Video subscription before the renewal date, you may not be eligible for a refund, as payments are typically non-refundable. However, it's always a good idea to contact Amazon customer support directly to discuss your situation, as they may offer assistance or alternatives depending on the circumstances.
Refunds from Amazon Prime Video typically take 3 to 5 business days to process. However, the exact time may vary depending on your bank or payment method. It's advisable to check with your financial institution if the refund doesn't appear within that timeframe.
If you see a charge but do not have an active subscription, first check if you may have shared your account or if there are any family members using the service. If everything seems in order, reach out to Amazon Prime Video customer support for assistance, providing them with details of the charge, and they can help clarify the situation.
If you're unable to secure a refund directly from Amazon Prime Video, consider reaching out to their customer service again for further assistance. You might also find it helpful to escalate your request within their support system. Additionally, reviewing your account details and the terms of service may provide clarity on available options.
If Amazon Prime Video refuses to issue a refund, consider reviewing their refund policy to ensure your request meets the criteria. You can also reach out to their customer support again for clarification or provide additional details regarding your situation. Additionally, double-check your account settings and transaction history to confirm all information is accurate before contacting support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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