How to Get an American Farmhouse Refund

• Order Confirmation Email - Locate the email you received after your purchase for order details.
• Transaction ID - Find the unique ID associated with your order, typically found in your order confirmation.
• Photos of the Product - Take clear images of the item, especially if it's damaged or incorrect, to provide visual proof.
• Shipping and Tracking Information - Gather your shipping details to verify when the item was sent and received.
• Return Authorization Number - If applicable, obtain this number from customer service to expedite your refund process.
• Proof of Payment - Have your payment method details ready, such as credit card information or PayPal receipt.
• Account Details - Ensure you are logged into your American Farmhouse account to facilitate the refund process.
• Reason for Return - Clearly outline the reason for your refund request for better processing.
• Items in Original Packaging - If returning an item, ensure it is in its original packaging to meet return criteria.

*Working days are Monday to Friday, and don't include public holidays.

At American Farmhouse, we strive to provide our users with high-quality products and services that reflect our commitment to farmhouse-style living. Understanding your rights regarding refunds is important in managing your purchases effectively. Refund eligibility may vary based on the type of product or service acquired, and specific scenarios may qualify for refunds based on our policies.

• Damaged or Defective Items: If you received a product that is damaged or defective, you may qualify for a refund. Please provide appropriate documentation, such as images of the damage, when making your request.
• Incorrect Items: In the case that the item received does not match your order, you might be eligible for a refund. Ensure you check your order confirmation for details.
• Subscription Services: For users enrolled in subscription services, refunds may apply for cancellations made within the specified grace period prior to the next billing cycle.
• Order Cancellation: If you wish to cancel your order before it ships, you may be eligible for a refund, provided the cancellation occurs within the designated timeframe stated in our policies.
• Return Policy Compliance: Items returned within the return policy timeframe and in their original condition may also qualify for a refund, depending on adherence to our return criteria.

For specific inquiries related to your order, or to determine your eligibility for a refund, please consult your account details or reach out to our customer service team for further assistance.

At American Farmhouse, customers may occasionally find themselves needing assistance with their orders or subscriptions. The following scenarios illustrate how users have successfully claimed refunds when navigating their interactions with American Farmhouse.

• Order Mix-Up: A customer accidentally received the wrong decor item after ordering farmhouse-style wall art. They contacted customer support to explain the situation, and after verifying the order details, received a refund for the incorrect item while arranging for the correct shipment to be sent.
• Subscription Service Cancellation: A user decided to cancel their monthly subscription for curated farmhouse products but felt uncertain about how the cancellation would impact their billing. After reaching out to customer service and confirming the cancellation was processed, they were promptly refunded for the upcoming month's charge.
• Damaged Delivery: A customer received a shipment of kitchenware that arrived damaged. Upon reporting the issue with photographic evidence, the customer support team facilitated a refund for the damaged items, enabling the user to reorder them without hassle.
• Incorrect Billing Cycle: After noticing an unexpected charge on their account, a subscriber contacted American Farmhouse to clarify their billing cycle. The support team confirmed a clerical mix-up and promptly issued a refund for the erroneous charge, ensuring the user’s account reflected the correct billing timeline.

Tracking your refund status with American Farmhouse is a straightforward process thanks to their streamlined communication methods. Here's how you can efficiently keep tabs on your refund and stay informed about its progress:

• Check Your Email: American Farmhouse sends email notifications regarding your refund status at each stage of the process. Look for subject lines like "Refund Update" or "Your Refund is Processing" to stay informed.
• Account Dashboard: Log into your American Farmhouse account and navigate to the Order History section. Here, you'll find the status of your refund along with detailed information about each order.
• Mobile App Notifications: If you have the American Farmhouse mobile app, you'll receive push notifications about your refund status. Make sure your app notifications are enabled so you won’t miss any updates.
• Order Details: By clicking on the specific order associated with your refund in the Order History, you can view detailed progress updates, including any notes from customer service regarding your refund.
• Billing Section: In the Billing section of your account settings, check for any pending refunds and estimated completion dates. This section provides an additional layer of transparency on your refund's progress.