How to Get an American Ramp Company Refund

• Order Number: Gather your unique order number from your purchase confirmation email.
• Transaction ID: Have the transaction ID ready, which can be found in your payment confirmation details.
• Product Information: Be prepared to provide specific details about the product, including model number and purchase date.
• Photo Evidence: If applicable, take clear photos of any defects or issues with the product, particularly for safety equipment and ramps.
• Proof of Purchase: Locate and attach your original receipt or invoice to verify your purchase.
• Account Information: Ensure you have access to your account on the American Ramp Company website to facilitate communication and verification.
• Reason for Refund: Clearly articulate the reason for the refund request to align with company policies.
• Communication Records: Compile any previous correspondence with customer service regarding your issue.
• Return Shipping Instructions: Familiarize yourself with the company’s return policy and any specific shipping instructions to return the product.

*Working days are Monday to Friday, and don't include public holidays.

At American Ramp Company, users have specific rights regarding refunds based on the nature of our services and products. We focus on providing high-quality skate park equipment and design, and we understand that sometimes circumstances change. This section outlines situations where users may qualify for a refund, keeping in mind the specifics of our offerings.

• Order Cancellations: If an order is canceled prior to shipment, users may be eligible for a full refund. It’s crucial to reach out to customer support as soon as possible to confirm the cancellation.
• Defective Products: In the event that a product arrives defective or not as described, users may qualify for a refund or replacement, contingent upon providing adequate evidence of the defect within a specified period of delivery.
• Shipping Issues: If an order is lost in transit and cannot be delivered, users might be eligible for a refund or replacement, depending on the situation and shipping policies in place.
• Custom Orders: For custom-built products, the eligibility for refunds may vary. It’s essential to refer to the agreement made during the order process, as custom items often have specific terms regarding returns and refunds.
• Event Cancellations: If users have purchased tickets for an American Ramp Company event that is later canceled, they may qualify for a full refund, depending on the circumstances surrounding the cancellation.

We encourage users to contact our customer service team for any inquiries related to their specific situations, as they are equipped to provide assistance and clarify eligibility for refunds based on individual circumstances.

At American Ramp Company, customers often seek refunds due to various service-related inquiries or adjustments they need made to their accounts. Here are some realistic scenarios where users were able to successfully claim refunds:

• Event Cancellation: A customer booked a skatepark installation for a community event, but due to unforeseen weather conditions, the event was canceled. After contacting customer support to confirm the cancellation and explaining the situation, the customer received a full refund for the deposit.
• Order Adjustment: A user realized they ordered a custom ramp with the wrong specifications and reached out to American Ramp Company to modify the order. After discussing the necessary changes, the customer was refunded the difference in pricing and allowed to place a new order with the correct specifications.
• Account Management Issue: A client was experiencing difficulties accessing their account due to incorrect billing information, preventing them from utilizing their subscription. Once customer service clarified the account status and addressed the issue, the company issued a refund for the missed service period during the time the account was inaccessible.
• Shipping Delay: After placing an order for ramp parts, a customer encountered an unexpected shipping delay that extended beyond the expected timeline. Upon reaching out, they were promptly refunded the shipping charges as a courtesy for the inconvenience caused by the delay.

Tracking your refund status with American Ramp Company is straightforward and can be done efficiently through various channels. To ensure you stay updated on your refund progress, follow these specific tips unique to our systems.

• Check Your Email: Once you initiate a refund, keep an eye on your email. American Ramp Company sends out confirmation emails once your refund request is processed, and additional updates will be provided as your refund progresses.
• Use the Account Dashboard: Log into your account on the American Ramp Company website. Navigate to the Order History section, where you can view the status of your refunds, including the timeline and any changes to your request.
• Mobile App Notifications: If you are using the American Ramp Company mobile app, enable push notifications. This feature can provide instant updates about your refund status, ensuring you are informed in real time.
• Billing Section Insights: Visit the Billing section in your account settings to see detailed information about any refunds. This area will offer insights into the refund amounts and the estimated processing times.
• Customer Support: If you need further clarification, reaching out to our customer support team is always an option. They can provide personalized updates based on your order details, ensuring you receive timely and accurate information.