Many customers often overlook billing matters until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at American Self Storage, detailing who is eligible and the straightforward steps necessary to request a refund efficiently. Our goal is to provide you with the information needed to navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your account number and the email address associated with your American Self Storage account.
Transaction ID: The specific transaction ID for the payment you are requesting a refund for.
Receipt or Payment Confirmation: A copy of the original receipt or payment confirmation email for your storage rental.
Lease Agreement: Your lease agreement with American Self Storage, indicating the terms of your rental and any refund eligibility.
Reason for Refund: A detailed explanation of the reason for your refund request, including any relevant dates and issues experienced.
Clear Identification: A copy of a government-issued ID to verify your identity as the account holder.
Communication Records: Any email or written communication with American Self Storage regarding your refund request.
Photographic Evidence: If applicable, photographs of any property damage or issues that may support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
ACH Transfer
3-5 working days
Cash
Refunds may vary; typically processed in 7-14 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from American Self Storage
At American Self Storage, understanding your rights as a customer helps clarify when you may qualify for a refund regarding your storage rental or service. While each situation varies, the eligibility for refunds typically hinges on specific circumstances surrounding your account and service usage.
Prepaid Rentals: If you have prepaid for a storage unit and decide to vacate it before the end of the rental period, you may qualify for a prorated refund based on the remaining days of your contract.
Miscommunication on Move-Out Date: Should there be a misunderstanding regarding your move-out date, you might be eligible for a refund for any overpaid days after you have officially vacated the unit.
Reservation Cancellations: If you reserved a unit and cancel within the specified timeframe outlined in your reservation confirmation, you may qualify for a refund of your deposit.
Billing Adjustments: In situations where there has been an adjustment to your rental agreement, you could apply for a refund for any discrepancies if they align with your rental agreement terms.
Always check your rental agreement and speak directly with an American Self Storage representative for specific questions regarding your eligibility for refunds based on individual circumstances.
Step-by-Step Process to Request Your American Self Storage Refund Like a Pro
If you purchased through AmericanSelfStorage.com:
Visit the American Self Storage website.
Scroll to the bottom of the page and click on Contact Us.
Choose Email or Phone for support.
If emailing, write a message that includes:
Your account details.
A clear statement that you wish to request a refund.
A mention that the service was not utilized.
A highlight that the subscription renewed without prior notification.
If calling, mention your account details and clearly state that you are requesting a refund due to non-usage and the renewal notification issue.
Follow any additional instructions provided by customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for American Self Storage and tap on it.
Select Report a Problem next to the subscription.
Choose the problem related to your recent billing and select Request Refund.
Use phrases like:
"The subscription renewed unexpectedly."
"I did not use the service."
Submit your request and wait for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top left corner.
Go to Subscriptions.
Select your subscription to American Self Storage.
Tap Manage then Cancel Subscription.
After canceling, go back to the Play Store home.
Tap on your account icon and then Payments & Subscriptions.
Select Budget & History, find the recent charge, and tap on it.
Choose Report a Problem and state:
"I am requesting a refund due to nonsubstantial use of the service."
"The subscription renewed without a notification, and I didn’t use it."
Submit your request and wait for a confirmation.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Go to the My Account section.
Select Manage Subscriptions.
Locate your American Self Storage subscription.
Select Cancel Subscription.
For a refund, use the Contact Us link below and choose email or chat support.
In your message, include:
Your account information.
A request for a refund, explaining that the service was not utilized.
State that the subscription renewed unexpectedly.
Follow any instructions given by support for additional confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to American Self Storage for Refund
Script
Copy
Subject: Refund Request – American Self Storage Account [Your Email]
Dear American Self Storage Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The request for a refund has been initiated but not yet processed.
Your refund is in queue, and you can expect an update soon.
Processing
The refund is currently being processed by our system.
This takes 3-5 business days. You will receive a notification once it’s completed.
Refunded
The refund has been successfully processed and completed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of the refund has been processed.
You will only receive part of the amount requested, based on the criteria of the refund.
Completed
The refund process has been finalized.
All actions are completed and no further steps are necessary.
Canceled
The refund request has been canceled.
You will need to submit a new request if you still wish to proceed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At American Self Storage, users often navigate situations that lead to successful refund claims due to changes in their storage needs or account management. Here are some relatable scenarios:
Changed Move-Out Date: A customer initially planned to move out of their storage unit by the end of the month but was delayed due to unforeseen circumstances. Upon contacting American Self Storage, they were able to receive a prorated refund for the days they no longer needed the unit.
Upgrade to a Larger Unit: A user decided to upgrade to a larger storage unit after realizing their initial choice was insufficient. After upgrading, they were promptly refunded the difference in fees for the days they didn't utilize their original unit.
Miscommunication on Automatic Payments: A customer set up automatic payments but later realized they had rented their unit for fewer months than anticipated. After reaching out for clarification, they successfully requested a refund for the extra payment made in error.
Account Overlap Due to Family Transfers: A user moved and transferred their belongings from a family member’s storage unit into theirs. They contacted customer service to consolidate their billing and received a refund for overlapping charges during the transition period.
The Easiest Way to Get a American Self Storage Refund
If you're frustrated trying to get a refund from American Self Storage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you're waiting on a refund from American Self Storage, tracking its status is simple and straightforward. Here’s how to efficiently manage and verify the progress of your refund:
Check Your Email: American Self Storage communicates refund updates directly via email. Look for messages with subjects like "Refund Process Initiated" or "Refund Status Update" in your inbox. Ensure that you also check your spam or junk folder to avoid missing any important notifications.
Utilize the Account Dashboard: Log into the American Self Storage website and navigate to your account dashboard. Here, you can find the Billing Section which provides an overview of your transaction history and the current status of refunds.
Review Order History: Within your account settings, access the Order History. Each order will display its refund status—look for updates that specify whether your refund is pending, processed, or completed.
In-App Notifications: If you have the American Self Storage mobile app, enable push notifications. This way, you’ll receive real-time updates regarding your refund status directly to your phone.
Contact Customer Service: If you have any uncertainties about your refund status, reach out to American Self Storage’s customer service team through the contact options available on their website. They can provide detailed and up-to-date information based on your account.
Track Progress via Refund Details: When logged in, each refund request will include specific details such as the expected timeframe for processing. Keep an eye on these indicators for a clear understanding of when to expect your funds.
FAQ
If you forget to cancel your storage rental on time, refunds may not be available due to the terms of your agreement. We recommend reviewing your contract for specific cancellation policies and reaching out to our customer service team for assistance. They can provide guidance based on your individual situation.
Refunds processed by American Self Storage typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. It’s important to keep an eye on your account during this period, as some institutions may take longer to reflect the refund.
If you see a charge but do not have an active subscription, please contact our customer service team directly through the contact information provided on our website. They will assist you in reviewing the charge and determining the next steps. Ensure to have any relevant details handy to expedite the process.
If you are unable to obtain a refund directly from American Self Storage, consider reaching out to their customer service once more to clarify your situation. You might also explore escalating your issue within their support system for further assistance. Additionally, reviewing your account details might provide insights into any available options.
If American Self Storage refuses to issue a refund, you may want to review their refund policy for any specific conditions that apply. Additionally, contacting their customer support team again for clarification or further assistance could provide more options. Ensuring your account details are accurate and up to date might also help in resolving any potential misunderstandings.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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