Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refund processes work with American Strategy Design, who qualifies for refunds, and the straightforward steps to request your money back efficiently. We aim to provide you with clear and helpful information, ensuring you feel confident in navigating your refund options.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account details associated with American Strategy Design.
Order ID: The specific transaction or order ID related to the purchase for which you're seeking a refund.
Proof of Payment: A copy of the receipt or invoice showing the transaction details, including date and amount paid.
Reason for Refund: A clear and concise explanation of why you are requesting a refund, referencing any specific service or product issues.
Correspondence Records: Any prior communications with customer support regarding this issue, including ticket numbers if applicable.
Service Details: Documentation of the specific service availed, including any service contracts or agreements that outline your rights and expected outcomes.
Compliance with Policies: Familiarize yourself with American Strategy Design’s refund policy and ensure your request complies with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from American Strategy Design
At American Strategy Design, we offer a range of design and strategic consultation services aimed at helping businesses achieve their objectives. Understanding your rights as a user is essential, particularly when it comes to eligibility for refunds. Refund eligibility typically depends on the nature of the service provided and the specific circumstances surrounding your engagement with us.
The following situations may qualify for a refund or account credit:
Service Non-Delivery: If a scheduled service consultation or delivery of design work does not occur as planned without prior notice or rescheduling.
Project Scope Changes: If there is a significant alteration in project scope resulting in services not aligning with the agreed-upon terms, users may seek a review of their eligibility for a refund.
Satisfaction Guarantee: If services do not meet the outlined expectations and criteria as per the satisfaction guarantee policy, users are encouraged to reach out to assess their options for a refund or further service remediation.
Billing Errors: Instances where a user believes that the billing does not accurately reflect the services rendered may warrant an inquiry into refund eligibility.
Subscription Ending: If users choose to end their subscription during a billing cycle and do not utilize the services subsequently, they may qualify for a prorated refund based on usage.
For further clarification regarding specific circumstances or additional billing inquiries, users are encouraged to contact our support team for personalized assistance.
Step-by-Step Process to Request Your American Strategy Design Refund Like a Pro
If you purchased through American Strategy Design.com:
Visit the American Strategy Design website and log in to your account.
Navigate to the User Account section on your profile.
Select Manage Subscriptions from the menu.
Identify the specific subscription or service for which you want a refund.
Click on Request Refund next to the relevant item.
In the message box, mention that you found the service unhelpful or unusable, or state that the subscription renewed without notice.
Submit your request.
Check your email for a confirmation of your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription related to American Strategy Design.
Tap on the subscription and select Report a Problem.
Choose the Reason for Request that best fits your situation, such as "I didn't want to renew" or "The service was not as described".
Fill out the necessary details and submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Choose the American Strategy Design subscription.
Tap Manage and then Cancel Subscription.
After canceling, go back to the Menu and select Account.
Tap on Purchase History, find the relevant transaction, and select Request Refund.
In your message, emphasize that the app did not meet your expectations or that you did not use it.
If you purchased through Roku:
Go to your Roku account online and log in.
Select Manage Account from the menu.
Click on Billing Information.
Find the subscription for American Strategy Design.
Click Cancel Subscription, and confirm the cancellation.
After cancellation, head to Help section on Roku’s website.
Locate Submit a Request under billing issues.
In your message, state that you were not satisfied with the service or did not authorize the renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to American Strategy Design for Refund
Script
Copy
Subject: Refund Request – American Strategy Design Account [Your Email]
Dear American Strategy Design Team,
I am writing to request a refund for my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your request is being processed. You will receive updates via email.
Processing
The refund is under review and is being processed.
The refund is being processed; typically takes 3-5 business days.
Refunded
The refund has been successfully completed and funds have been returned to your account.
You should see the funds in your account within 5-7 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will be notified of the amount refunded and the details for the remaining amount.
Completed
The refund process is complete. No further action is needed.
You can confirm the refund in your account statement.
Canceled
The refund request has been canceled, either by you or by American Strategy Design.
If you have questions regarding the cancellation, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At American Strategy Design, users engage with a range of services tailored to strategic planning and design solutions. Here are some realistic scenarios where users successfully claimed refunds based on their interactions with the platform.
Scenario 1: A user subscribed to a quarterly strategy workshop but realized they would be unable to attend due to scheduling conflicts. After contacting customer support to discuss alternatives, they were able to receive a full refund for the workshop fee, ensuring that they could reallocate their resources for future sessions.
Scenario 2: An organizational partner mistakenly ordered a higher tier consultation package than intended. Upon reviewing their account and realizing the error, they reached out to American Strategy Design. The support team promptly assisted in adjusting the subscription and processing a refund for the difference.
Scenario 3: A user encountered a technical issue that affected their access to key design templates after signing up for an annual membership. After reporting the issue and discussing it with customer service, they received a partial refund for the affected period while the issue was being resolved, demonstrating the company's commitment to user satisfaction.
Scenario 4: A long-term subscriber to American Strategy Design’s resource hub noticed an unexpected billing charge after their renewal. After reviewing their account details with a support representative, they validated their previous cancellation request was recorded incorrectly, resulting in a successful resolution and refund for that billing cycle.
The Easiest Way to Get a American Strategy Design Refund
If you're frustrated trying to get a refund from American Strategy Design—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with American Strategy Design can be a straightforward process if you know where to look. Here are some efficient ways to stay informed about your refund progress:
Email Updates: Keep an eye on your inbox for emails from American Strategy Design regarding refund statuses. These emails typically include a reference number and details on expected processing times.
Account Dashboard: Log into your account at American Strategy Design and navigate to the Order History section. This will provide you with the most up-to-date information about your refund status.
In-App Notifications: If you are using the American Strategy Design mobile app, check the Notifications section. You may receive push notifications regarding any updates or changes to your refund.
Billing Section: Your account's Billing area will show detailed information about your current transactions, including any refunds that are in process.
Refund Progress Information: When checking your refund status, look for a status indicator (e.g., Pending, Approved, Completed) that gives you insight into the processing stage of your refund.
Contact Customer Support: If you're unable to find the information you need, consider using the Live Chat feature available on the American Strategy Design website for immediate assistance regarding your refund status.
FAQ
If you forget to cancel your subscription on time, refunds are typically not provided as per the policy. However, we encourage you to reach out to customer support to discuss your situation, as they may be able to offer assistance or alternatives depending on the circumstances.
Refunds typically take 5-10 business days to process, depending on your financial institution's policies. Once processed, the refunded amount should appear in your account shortly thereafter. Please check with your bank for specific timelines, as they can vary.
If you see a charge but don't have an active subscription, please first verify your account status by logging into your profile on our website. If the charge is still unclear, contact our customer support team with the details of the transaction for assistance in resolving the matter.
If you are unable to obtain a refund directly from American Strategy Design, consider reaching out to their customer service again for further assistance. Additionally, you might explore escalating your request within their support system to ensure your concerns are addressed. Reviewing your account details for any additional options or resources might also be beneficial.
If American Strategy Design refuses to issue a refund, reviewing their refund policy for clarity may be helpful. Additionally, consider reaching out to customer support again to discuss your situation, as they may offer further assistance or insights. Checking your account details and any relevant documentation can also provide context for your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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