How to Get an Ancient + Brave True Collagen Refund

• Order Number: Locate your unique order number from the confirmation email or account history on the Ancient + Brave website.
• Transaction ID: Find the transaction ID associated with your purchase for accurate processing.
• Proof of Purchase: Retain your original receipt or invoice, which may be emailed to you upon purchase.
• Product Condition: Ensure the item is unopened and in its original packaging, as refunds may be contingent on the product's condition.
• Account Information: Have your registered email address and any associated account details ready for identification purposes.
• Reason for Refund: Prepare a clear reason for the refund request, such as product dissatisfaction or delivery issues.
• Date of Purchase: Keep a record of when the product was purchased to verify it falls within the refund window.
• Contact Information: Ensure your current contact details are on hand, as customer service may reach out for clarification.
• Images of the Product: If necessary, take photos of the product and packaging to substantiate your request.
• Refund Policy Review: Familiarize yourself with Ancient + Brave's specific refund policy to ensure compliance with their terms.

At Ancient + Brave True Collagen, we strive to ensure that our customers have a clear understanding of their rights concerning refunds and eligibility. As a provider of premium collagen supplements, we recognize the importance of customer satisfaction and aim to address various circumstances in which users might seek a refund. It is important to note that any refund eligibility is based on the specific scenarios relevant to our products and services.

The following situations may qualify for a refund from Ancient + Brave True Collagen:

• Product Defects: If you received a product that is defective or damaged upon arrival, you may be eligible for a refund. Documentation, such as photos of the product, may be required to support your request.
• Subscription Issues: Customers who encounter difficulties with their subscription services, such as repeated charges for a subscription you believe should have been paused or canceled, may be eligible for adjustments or refunds, depending on the circumstances of the subscription status.
• Product Dissatisfaction: If you are unsatisfied with your purchase, you may be eligible for a refund within a specified period after purchase, provided that the product has not been opened or used. Please refer to our policy for specific timeframes.
• Shipping Errors: If an order is shipped incorrectly or if the wrong item was received, customers may qualify for a refund or exchange, contingent upon the return of the incorrect product.
• Returns and Exchanges: If you decide to initiate a return based on our return policy, you may be eligible for a refund if the conditions of the return policy are met.

For detailed information regarding the specific procedures to request a refund, please refer to the refund policy outlined on our website or contact our customer service team for assistance.

As customers engage with Ancient + Brave True Collagen, there are various situations where they may need to request a refund. Here are some realistic scenarios based on user interactions with their offerings:

• Subscription Change Request: After enjoying the benefits of True Collagen for a few months, a customer decides to switch from a monthly to a quarterly subscription. During this process, they accidentally miss the cut-off date for their next shipment. Upon reaching out to customer support, they explain their situation and are assisted in applying a refund for the unintended charge.
• Product Quality Concern: A user receives their order of True Collagen but notices that the packaging is damaged upon arrival. After inspecting the product, they feel it doesn’t meet the high standards promised by Ancient + Brave. They contact customer service, provide images of the packaging, and after a brief discussion about product quality, they successfully receive a refund for their order.
• Order Delivery Delay: A customer places an order for True Collagen and anticipates it for their upcoming health regimen. However, due to unforeseen shipping delays, the package does not arrive in time. They reach out to Ancient + Brave and express their concerns about the timing. Understanding the situation, customer service assists them with a refund considering the time-sensitive nature of their purchase.
• Billing Inquiry: A long-time subscriber notices an unexpected charge on their account when reviewing their billing history. After reaching out to Ancient + Brave's support team for clarification, it becomes clear that it was a standard renewal fee that was processed. Customer service quickly resolves the confusion and issues a refund, further ensuring the customer understands their future billing cycle.

Tracking your refund status for Ancient + Brave True Collagen is straightforward and can be done efficiently through various methods. Here's how you can stay updated on your refund request:

• Email Notifications: Keep an eye on your email inbox for updates from Ancient + Brave. They will notify you of any changes to your refund status, including when it's approved and when the funds are processed.
• Account Dashboard: Log into your account on the Ancient + Brave website and navigate to the Order History section. Here, you’ll find detailed information about your recent orders, including the status of any refunds.
• Mobile App Tracking: If you use the Ancient + Brave mobile app, you can check your refund status directly under the Billing section. The app provides real-time updates and notifications regarding your refund process.
• Progress Updates: When you request a refund, Ancient + Brave will provide specific updates regarding the stages of your refund. This includes when it is being processed and when it has been completed.
• Customer Support: If you have any questions or need assistance, you can reach out through the customer support feature available on the website or app. They can provide personalized information regarding your refund status.