Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Ape Survival, outlining who is eligible for a refund and providing you with a streamlined process to request your money back quickly and efficiently. Our goal is to ensure you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order number associated with your purchase from Ape Survival to expedite the refund process.
Purchase Date: Note the exact date of the transaction, as this will be necessary for verifying your order.
Transaction ID: Have the specific transaction ID ready, which can usually be found in your confirmation email or account history.
Email Address Associated with Your Account: Provide the email used during the purchase for verification of your account.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, as this is often required.
Subscription Details (if applicable): If you are seeking a refund for a subscription service, include the subscription plan details and the renewal date.
Digital Product Access: If you purchased digital products, be ready to specify which items you are requesting a refund for and include any download or access links.
Customer Support Correspondence: If you have previously communicated with customer support regarding your issue, have those emails or chat logs handy.
Proof of Payment: Keep a copy of your payment receipt or bank statement showing the transaction to support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ape Survival
At Ape Survival, we strive to ensure our users have a positive experience with our unique digital services that focus on immersive survival adventures. Understanding what rights you have regarding refunds is essential for managing your account effectively. Our refund policy is designed to address specific scenarios related to our offerings, allowing users to assess their eligibility based on their unique circumstances.
The following situations may qualify for a refund at Ape Survival:
Service Quality Issues: If users encounter persistent technical issues that significantly hinder the enjoyment of the service, they may be eligible for a review of their account for possible compensation or refunds.
Subscription Cancellation: Users who cancel their subscription and believe they have been incorrectly billed for subsequent periods, contingent upon the timing of the cancellation, may inquire about eligibility for a refund of those charges.
Accidental Purchase: In cases where a user accidentally purchases an additional add-on or content, eligibility for a refund may be considered if the request is made promptly after the transaction.
Content Accessibility Issues: If users are unable to access certain content that they have purchased within a reasonable timeframe, this situation could warrant a review for potential refund eligibility.
Service Disruptions: Ongoing service interruptions impacting a user's ability to access the platform may lead to considerations regarding potential refunds or credits for affected periods.
We recommend consulting our support resources or contacting customer service for tailored assistance regarding your individual situation and to explore the options available to you.
Step-by-Step Process to Request Your Ape Survival Refund Like a Pro
If you purchased through ApeSurvival.com:
Visit the Ape Survival website and log into your account.
Navigate to the Account Settings section.
Click on Purchased Items or Manage Subscriptions.
Select the subscription or service you wish to request a refund for.
Look for the option labeled Request Refund or Refund Request Form.
Fill out the required fields with concise details.
Mention that the subscription renewed without notice.
Indicate that you have had minimal to no usage of the service.
Submit the form and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID (your name at the top).
Select Subscriptions.
Locate the Ape Survival subscription.
Tap on it, then select Cancel Subscription (if necessary for refund processing).
Open the App Store, scroll down to Account, and select Purchase History.
Find the transaction for the subscription, and tap on Report a Problem.
Select the issue relating to the subscription renewal.
Emphasize that it renewed without prior notice.
Add that the account has been unused since the last renewal.
Submit your request and wait for a response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your Ape Survival subscription.
Tap Manage, then select Cancel subscription (if needed).
In the same Payments & subscriptions menu, tap on Account activity.
Locate the transaction for the subscription and tap on it.
Select Report a problem.
Indicate that the subscription renewed unexpectedly.
Mention that it has remained unused.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Access your Roku account on the website.
Click on Manage Account.
Go to Subscriptions and find your Ape Survival subscription.
Click on Cancel Subscription (if necessary).
Visit the Support section of the Roku website.
Search for Refund Request information.
Use the appropriate contact method provided for subscription-related issues.
Communicate that the subscription renewed unexpectedly.
Highlight that the service was not utilized.
Submit your request as directed.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Ape Survival for Refund
Script
Copy
Subject: Refund Request – Ape Survival Account [Your Email]
Dear Ape Survival Support Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason]
Accordingly, I would like to request a refund in the amount of [Amount].
I have attached the necessary documentation for your reference.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an email notification once your refund is processed or if additional information is needed.
Processing
Your refund request is currently being reviewed and processed by the team.
Expect this stage to take up to 5 business days as we verify your purchase.
Refunded
Your refund has been fully approved and the amount has been returned to your original payment method.
You should see the funds reflected in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of your order was refunded, usually due to returns of individual items.
You will receive a confirmation that indicates which items were refunded and the amount credited back.
Completed
The refund has been processed completely without any issues.
Your transaction is finalized, and any necessary adjustments will appear in your account shortly.
Canceled
Your refund request was canceled, either by you or by our support team.
If this was a mistake, please reach out to our customer support to re-initiate your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ape Survival, users have experienced scenarios where they successfully claimed refunds, reflecting the company's commitment to customer satisfaction and flexibility. Here are some specific instances:
Subscription Upgrades: After upgrading their survival kit subscription, a user realized that the new plan included extra items they didn’t really need. They contacted support to clarify the billing and successfully received a refund for the additional charge upon confirming the subscription change.
Product Shipping Delays: A customer ordered a premium survival gear package but faced unexpected shipping delays due to weather conditions. After reaching out to customer service for an update, they were pleasantly surprised to receive a credit for shipping costs while also being informed about proactive solutions for future orders.
Missing Items in a Kit: A user received their survival kit but noticed a major item was missing from the order. By reaching out to customer service through the app, they provided details of the order and received an immediate refund for the missing item, along with a commitment to expedite shipping of the item directly.
Subscription Cancellation Timing: Following a last-minute decision, a user decided to cancel their subscription right before the billing cycle. They reached out to customer support for clarification on the timing of the refund process, which resulted in a smooth cancellation and credit for the upcoming renewal charge that was facilitated in a timely manner.
The Easiest Way to Get a Ape Survival Refund
If you're frustrated trying to get a refund from Ape Survival—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Ape Survival is straightforward, thanks to the various communication methods and tools at your disposal. Here’s how you can efficiently keep tabs on your refund process:
Email Updates: After initiating a refund, keep an eye on your email inbox. Ape Survival sends regular updates regarding the status of your refund. Look for emails from customer support that detail each step of the process.
Account Dashboard: Log into your account on Ape Survival's website. Navigate to the Order History section to view the status of your returns and requests for refunds. This dashboard is updated in real-time and provides detailed information about each order.
Billing Section: Within your account settings, there is a Billing section where you can track all your financial transactions, including refunds. This is a great place to verify any refund amounts and dates.
In-app Notifications: If you have the Ape Survival mobile app, enable push notifications to receive instant alerts about your refund. The app will notify you when your refund is processed or if there are any updates.
FAQ Section: For additional information on the refund process, check the FAQ section of the Ape Survival website. It provides insights into how long refunds typically take and what to expect during processing.
FAQ
Refunds for missed cancellations may not be guaranteed, as our policy typically requires notice before the billing date. However, we encourage users to reach out to our customer support team to discuss their situation, as exceptions can sometimes be made on a case-by-case basis.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you should see the refund reflected in your account within this timeframe. We appreciate your patience as we ensure the refund is processed smoothly.
If you see a charge but don't have an active subscription, please check your account for any potential trial periods or past subscriptions that may have switched to a paid plan. If everything appears correct and the charge is still unclear, contact our customer support team with your order details for further assistance.
If you are unable to obtain a refund directly from Ape Survival, consider reaching out to their customer service team again for further assistance. You may also look into escalating your request within their support system to ensure it receives the proper attention. Additionally, reviewing the details of your account and your purchase history may provide further insights into available options.
If Ape Survival refuses to issue a refund, it may be helpful to review their refund policy for any specific conditions that apply. You can also try reaching out to their customer support team again for further clarification or assistance. Additionally, ensure that all account details are correct and that you have provided any necessary information they may require.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)