How to Get an Arcana Yoga Refund

• Order Confirmation Email: Gather the email confirmation received after purchase, as it contains transaction details.
• Membership ID or Account Number: Locate your unique member ID or login credentials associated with your Arcana Yoga account.
• Transaction ID: Find the specific transaction ID for the class package or member subscription you wish to refund.
• Refund Request Form: Complete any required refund request forms available on the Arcana Yoga website.
• Class Schedule: Have a record of the classes purchased, along with dates and times attended or missed.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as this is often required.
• Payment Method Information: Have details of the payment method used for the transaction, including the last four digits of the credit card if applicable.
• Any Communication: Retain previous communication or correspondence with Arcana Yoga regarding the issue at hand.

*Working days are Monday to Friday, and don't include public holidays.

At Arcana Yoga, we understand that our users may encounter various situations regarding their memberships and class bookings, and we strive to provide clear guidelines on refund eligibility. Our policies are designed to accommodate different needs while maintaining the integrity of our services.

• Canceled Classes: If a class is canceled by Arcana Yoga, users may qualify for a refund for the affected session or may have the option to reschedule.
• Membership Resignation: Users who decide to resign from their membership, following the proper notice period, may be eligible for a refund for any unused sessions within their billing cycle.
• Health Issues: In cases of documented medical concerns that prevent participation in classes, users may apply for a refund of any unused passes or memberships.
• Transfer of Classes: If a user has a valid reason for transferring their class to another individual, this may qualify for a refund or credit, depending on the circumstances.
• Special Promotions: Users engaging in promotional offers are advised to review specific terms. In some cases, early cancellation may create eligibility for a refund if outlined in the promotional details.

We encourage users to reach out to our customer service for personalized assistance with any of the above situations to ensure a smooth resolution and clear understanding of eligibility.

At Arcana Yoga, members enjoy a variety of services, from class packages to retreats, designed to enhance their wellness journey. Here are some real user scenarios where refunds were successfully claimed:

• Membership Overlap: A user realized that two class packages were activated on the same date, leading to confusion about usage. After reaching out to customer service, they were able to receive a refund for the unused package promptly.
• Workshop Cancellation: A participant registered for a specialized workshop but had to cancel due to unforeseen circumstances. Upon notifying Arcana Yoga with enough notice, they received a full refund in accordance with the studio’s cancellation policy.
• Gift Card Redemption: A user accidentally redeemed a gift card for a service they did not intend to use. After contacting support to clarify the situation, they were able to receive a refund for the service and apply the amount toward their desired class instead.
• Class Schedule Changes: A member planned to attend a specific class, only to discover it had been rescheduled unexpectedly. They contacted Arcana Yoga and were refunded their class fee, allowing them to choose a different session that better fit their schedule.

Tracking your refund status at Arcana Yoga is a straightforward process designed to keep you informed every step of the way. Here’s how you can efficiently monitor your refund:

• Check Your Email Regularly: After initiating a refund, keep an eye on your inbox for updates from Arcana Yoga. You will receive a confirmation email once your refund is processed, along with further notifications about the status.
• Use the Arcana Yoga Mobile App: If you have the Arcana Yoga app installed, you can easily track your refund status directly within the app. Navigate to the 'Refunds' section under your account to see the latest updates.
• Visit Your Account Dashboard: Log in to your Arcana Yoga account on our website and head to the 'Order History' section. Here, you’ll find a detailed view of all your previous transactions and can check the status of your refund.
• Billing Section Insights: In the billing section of your account settings, you can find any pending refunds along with estimated processing times to give you an idea of when to expect your funds back.
• Notifications Center: The Notifications Center in your account is a helpful tool that aggregates all updates, including those related to your refunds. Be sure to check this regularly for the latest information.
• Customer Support: If you’re unsure about the status or need specific details regarding your refund, don’t hesitate to reach out to our customer support team through the contact options available in your account.