Billing is often a detail that slips our minds until an unexpected charge appears, like an automatic subscription renewal. This guide is designed to help you navigate Arise Jiu Jitsu's refund process, explaining who is eligible and providing clear steps to request your money back swiftly. Whether you're new to the program or have been with us for a while, we'll ensure you have all the information you need to manage your finances effectively.
What You Should Prepare Before Applying For Refund
Membership ID or Account Number: Have your unique membership ID or account number ready, as it is essential for identifying your account.
Transaction ID: Locate the transaction ID from your purchase receipt or confirmation email to streamline the refund process.
Original Purchase Confirmation: Keep a copy of the original email confirmation or receipt showing details of your purchase at Arise Jiu Jitsu.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, whether it’s due to a scheduling issue, service dissatisfaction, or another reason.
Copy of Any Communication: Gather any emails or messages exchanged with Arise Jiu Jitsu regarding your issue to show the history of your request.
Class Schedule or Date of Service: Have the specific date of the class or event for which you are seeking a refund, as this will be relevant to your request.
Proof of Payment: Ensure you have proof of payment, such as a bank statement or payment method used at the time of purchase.
Personal Identification: Be ready to provide a form of identification if required for verification purposes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cash
Immediate (in-person only)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Arise Jiu Jitsu
At Arise Jiu Jitsu, customer satisfaction is a priority, and understanding your rights and eligibility for refunds is essential to maximizing your experience. As a training facility offering classes, private lessons, and specialized programs in Brazilian Jiu Jitsu, refund eligibility focuses on specific scenarios associated with your enrollment and services used.
The following situations might qualify for a refund or credit at Arise Jiu Jitsu:
Class Cancellation Due to Facility Closure: If a class you enrolled in is canceled due to unforeseen circumstances such as facility issues or instructor availability, you may be eligible for a refund or a credit towards future classes.
Program Changes: If you signed up for a specific program that is significantly changed or not delivered as advertised, you might have the opportunity to request a refund.
Unused Services: If you have a prepaid membership or package and have not utilized your credits within the defined timeframe, you could inquire about eligibility for a refund based on the specific terms outlined at the time of purchase.
Relocation or Medical Issues: Should you face a genuine circumstance such as relocation to a different area or a medical condition that prohibits you from attending classes, you may discuss your situation with Arise Jiu Jitsu for potential refund options.
It is advisable to review the specific terms and conditions provided by Arise Jiu Jitsu regarding their services to better understand your rights and any limits on refund eligibility. Always reach out to their customer support for tailored assistance regarding your individual situation.
Step-by-Step Process to Request Your Arise Jiu Jitsu Refund Like a Pro
If you purchased through AriseBJJ.com:
Visit the Arise Jiu Jitsu website and log into your account.
Navigate to the "Account" section.
Select "Billing History" to view your past transactions.
Identify the recent charge that you wish to contest when you see it in your billing history.
Click on the "Request Refund" option associated with that transaction.
In the refund request form, clearly state that the subscription renewed without prior notice.
Submit the form and look out for a confirmation email regarding your request.
If you purchased through Apple (App Store):
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions" to view your active subscriptions.
Locate your Arise Jiu Jitsu subscription and tap on it.
Scroll down and select "Report a Problem".
Choose "Subscriptions and Billing", and then "Request a Refund".
In your reasoning, mention that the account was unused or that service did not meet your expectations.
Submit your request and await an email from Apple confirming your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the profile icon at the top right corner.
Select "Payments & Subscriptions" and navigate to "Subscriptions".
Find the Arise Jiu Jitsu subscription and select it.
Tap on "Cancel subscription" (if needed for the refund process).
After canceling, look for an option to request a refund or "Report a problem".
When prompted, state that you would like a refund due to unexpected renewal or a change in your requirements.
Send your request and keep an eye out for a confirmation regarding your refund.
If you purchased through Roku:
Go to your Roku device and navigate to the "Home" screen.
Scroll to the "Streaming Channels" section.
Select "Manage Subscription" from the channel associated with Arise Jiu Jitsu.
Click on "Cancel Subscription" followed by the on-screen prompts.
Visit the Roku website and log into your account.
Go to "My Account" and click on "Your Orders".
Find the Arise Jiu Jitsu transaction and select "Request Refund".
In your message, indicate the subscription was renewed without adequate notification and request a refund accordingly.
Submit your request and expect a confirmation email from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inform you of my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation related to this situation for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This means we are currently processing your request. Please allow up to 3 business days for an update.
Processing
Your refund is being processed and funds are being prepared for release.
This indicates that your refund has been approved and will be reflected in your account within 5-7 business days.
Refunded
The refund has been successfully issued to your payment method.
You should see the refunded amount in your account balance. Check your account within 1-3 business days.
Partially Refunded
A portion of your payment has been refunded, typically for special cases.
This means you were refunded some but not all of your payment. Review your invoice for details.
Completed
The refund process has successfully concluded.
Your account has been updated and there are no further actions needed.
Cancelled
The refund request has been cancelled, either by you or by our team.
Contact us if you believe this is an error and want to discuss options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Arise Jiu Jitsu, our members often navigate various situations regarding their accounts and subscriptions. Here are some realistic scenarios where users have successfully claimed refunds:
Class Schedule Conflict: A user realized that their personal schedule changed unexpectedly after purchasing a month’s worth of classes. Upon contacting customer support, they received a refund for the remaining classes they could no longer attend.
Accidental Overcharge for Events: After registering for a seminar, a member accidentally registered twice. Once they noticed the error, they reached out to the support team, and the extra charge was promptly refunded.
Subscription Plan Adjustment: A new member decided to switch from a basic to a premium subscription after the first month. When they realized they were charged for both plans, they simply contacted customer service and were refunded the difference for the overlapping period.
Merchandise Return: A student purchased a Jiu Jitsu gi that turned out to be the wrong size. After checking the return policy, they returned the gi and received a full refund within the stated time frame without any hassle.
The Easiest Way to Get a Arise Jiu Jitsu Refund
If you're frustrated trying to get a refund from Arise Jiu Jitsu—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Arise Jiu Jitsu is easy and straightforward with our dedicated tools and communication methods. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: Keep an eye on your email for updates regarding your refund status. We send detailed notifications to the email address linked to your account when your refund is processed, along with any relevant timelines.
Account Dashboard: Log in to your Arise Jiu Jitsu account and navigate to the Order History section. Here, you will find a detailed log of your purchases and the status of any refunds initiated.
Mobile App Alerts: If you use our mobile app, you can receive instant notifications about your refund status. Ensure that app notifications are enabled to stay updated in real-time.
Billing Section: Visit the Billing section in your account settings. This area provides comprehensive details about your transaction history and the processing status of your refund.
Refund Progress Information: Each refund update includes specific details about the processing timelines, so you know what to expect. Look for estimated completion dates in your email notifications.
Customer Support: If you have questions, our customer service is always available. You can reach out through the support section on our website for assistance with any refund-related inquiries.
FAQ
Unfortunately, if you forget to cancel on time, refunds are generally not available due to our cancellation policy. We recommend reviewing the cancellation terms to ensure you are familiar with the deadlines and conditions. If you have any specific circumstances you'd like us to consider, please feel free to reach out to our customer service team.
Refund processing times can vary depending on your bank or credit card provider, but typically you can expect the refund to appear within 5 to 10 business days after it has been processed. It's important to check your account during this period, as it may take some time for the transaction to reflect in your balance.
If you see a charge but do not have an active subscription, please review your account to ensure that your subscription status is accurate. If you believe there is an error, kindly reach out to our customer support team with your details, and they will assist you in resolving the issue.
If you're unable to secure a refund directly from Arise Jiu Jitsu, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details and any associated terms may provide further clarity on the situation.
If Arise Jiu Jitsu has declined to issue a refund, you may want to review the refund policy outlined on their website to understand the specific terms. Additionally, consider reaching out to their customer support for further clarification or to see if there are any options you might not have explored yet. Checking your account details for any discrepancies might also provide useful insights.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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