Many players of ARK: Survival Ascended may not give billing much thought until an unexpected charge catches them off guard, such as an automatic subscription renewal. Understanding how refunds work is essential for anyone looking to manage their gaming expenses effectively. This guide will clarify the refund process for ARK: Survival Ascended, outlining eligibility criteria and providing straightforward steps to request a refund quickly and easily. Our goal is to empower you with the information needed to tackle any billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Account Details: Your Steam or Epic Games Store account details where the game was purchased.
Transaction ID: The unique transaction ID from your purchase receipt.
Purchase Date: The date when you bought ARK: Survival Ascended.
Purchase Method: The payment method used, such as credit card, PayPal, etc.
Proof of Purchase: A screenshot or PDF of your purchase receipt showing the transaction details.
Refund Request Description: A clear explanation of why you are requesting the refund, including issues faced (e.g., game performance, bugs).
Game Version: Information about the version of the game you are playing (early access, if applicable).
Account Playtime: Total playtime logged with the game to check eligibility for a refund.
Contact Information: Your email or other contact information associated with your account for follow-up.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Steam
3-10 working days
Epic Games Store
5-14 working days
PayPal
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ARK: Survival Ascended
In the context of ARK: Survival Ascended, users have specific rights regarding refund eligibility based on the nature of the digital product and services offered. As a game, ARK: Survival Ascended facilitates in-game purchases, downloadable content, and other digital features that enhance gameplay. When considering refund eligibility, several user circumstances may influence the process.
Refund eligibility for users typically revolves around the following scenarios:
Purchase of Digital Content: Users may qualify for a refund if they encounter technical issues that prevent them from accessing purchased content, provided such issues are reported within a specific timeframe.
Pre-Order Situations: If gameplay changes or significant issues are announced before release, users who pre-ordered may be eligible for a refund depending on the criteria established by ARK: Survival Ascended.
Account Management Issues: Users experiencing problems related to their account, such as content not being available due to account status, might inquire about refund options.
Game Performance Problems: If there are widespread disruptions or long-term performance issues affecting a user's gameplay experience, this situation may prompt considerations for refunds.
Billing Clarifications: Customers may seek clarification regarding unexpected charges related to in-game transactions or subscriptions. In certain situations, inquiries may lead to potential eligibility for a refund.
It is essential for users to review the specific terms and conditions provided by ARK: Survival Ascended, as these guide the eligibility criteria and refund process based on individual circumstances.
Step-by-Step Process to Request Your ARK: Survival Ascended Refund Like a Pro
If you purchased through ARK: Survival Ascended.com:
Visit the auxilex.com website and log into your account.
Navigate to the Account Settings section.
Click on Billing to review your recent charges.
Locate the subscription or charge you want a refund for.
Select the option for Request Refund.
In the message box, mention that the subscription renewed without notice.
Submit the request and check for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions and find the ARK: Survival Ascended subscription.
Tap on the subscription and select Cancel Subscription.
Open the App Store and tap your profile icon.
Scroll down to Purchased and select ARK: Survival Ascended.
Click on Report a Problem next to the transaction.
Choose Request Refund and explain that the account was unused.
Submit the request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu icon in the top left corner.
Select Subscriptions.
Find the ARK: Survival Ascended subscription and select it.
Tap on Cancel Subscription.
Go back to the Menu and select Account.
Find Order History and locate the charge.
Tap on the charge and choose Request Refund.
State that the renewal was unexpected and the subscription was not used.
Submit and wait for a confirmation email regarding your refund status.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Scroll to Subscriptions and find the ARK: Survival Ascended subscription.
Click on Manage Subscription.
Choose Cancel Subscription to stop future billing.
Locate the Billing History section and find the recent charge.
Click on Request Refund beside the charge.
In your message, emphasize that the account was unused.
Submit your request and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this request, if applicable.
I would appreciate confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is waiting for review.
You'll need to wait for the support team to evaluate your request, usually within 24-48 hours.
Processing
Your refund is currently being processed by our system.
This means that the refund is on its way but hasn’t been completed yet—typically takes 3-5 business days.
Refunded
The refund has been successfully completed and funds have been returned.
You should see the funds in your account shortly, depending on your bank or payment method.
Partially Refunded
A portion of your refund has been processed; some charges may still apply.
Review the details of your order to see which items were refunded and what remains charged.
Completed
Your refund process has been closed, and no further action is needed.
Everything regarding your refund is settled, and you’re free to check your account for the updated balance.
Canceled
Your refund request has been canceled, either by you or due to a failure to meet necessary criteria.
If you feel this is a mistake, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the expansive world of ARK: Survival Ascended, players occasionally need assistance with their accounts or purchases. Below are some real user scenarios where refunds have been successfully claimed, highlighting the diverse situations that can arise.
Accidental In-Game Purchase: A player mistakenly purchased a cosmetic item instead of a dinosaur saddle. Upon realizing the error, they promptly contacted support, explaining the situation. A quick verification process allowed the support team to grant a refund for the unintended purchase.
Subscription Plan Change: A user decided to upgrade their subscription to access greater content but later found that the new plan didn’t meet their expectations. They reached out to ARK: Survival Ascended, detailing their experience and request for a refund on the difference. The support team processed the refund swiftly, ensuring user satisfaction.
Service Interruption: After experiencing extended downtime during a server maintenance, a player expressed concern over a missed gameplay opportunity. They submitted a request for compensation, citing the disruption in their gaming experience. The support team acknowledged the issue and provided a refund for the time lost, reinforcing the positive relationship with users.
Account Management Confusion: A user had trouble understanding their subscription renewal date, which led to unintentional charges. After reaching out for clarification, the support team walked them through account settings and confirmed eligibility for a refund based on their subscription history. The refund was processed, and the user felt more informed and supported.
The Easiest Way to Get a ARK: Survival Ascended Refund
If you're frustrated trying to get a refund from ARK: Survival Ascended—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status in ARK: Survival Ascended can be straightforward if you know where to look. Below are specific tips to help you efficiently keep tabs on your refund progress.
Check Your Email Regularly: After initiating a refund, ARK: Survival Ascended typically sends an email confirmation outlining the details of your refund request. Keep an eye out for emails from the official support address, as they will contain crucial updates regarding your refund status.
Visit Your Account Dashboard: Log in to your ARK account and navigate to the Account Settings. Here, you can access your Order History, which includes details on any pending refunds and their expected completion dates.
Utilize In-App Notifications: If you're using the ARK: Survival Ascended mobile app, make sure to enable in-app notifications. ARK often sends updates directly through the app regarding your refund status, providing an easy way to stay informed without checking your email or website.
Check the Billing Section: Within the account settings, the Billing Section will provide information on any charges and refunds. Here, you can track the financial progress of your refunds, including whether they have been processed or still pending.
Monitor Refund Progress Updates: When you initiate a refund, ARK: Survival Ascended may not only confirm your request but also provide periodic updates. These updates can inform you if the refund has been processed and when you can expect the funds to reflect in your account.
Utilize the Support Forum: If you're experiencing delays with your refund, consider checking or posting in the ARK Support Forum. Other players often share their experiences, and you can receive guidance or insights from community members and support staff.
FAQ
If you forgot to cancel your subscription on time, refunds may not be guaranteed as they typically align with the service's cancellation policy. However, it's always worth reaching out to customer support to explain your situation, as they may provide options or further assistance.
Refunds for ARK: Survival Ascended typically take 3 to 5 business days to process, depending on your payment method and financial institution. Once processed, the funds should appear in your account shortly thereafter. Please be aware that actual times may vary based on your bank's policies.
If you see a charge for ARK: Survival Ascended but do not have an active subscription, start by checking your account details to confirm your subscription status. If the charge appears to be incorrect, please reach out to customer support with your account information and transaction details for further assistance.
If you're unable to receive a refund directly from ARK: Survival Ascended, consider reaching out to their customer service team again for further assistance. You may also want to escalate your concern within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and previous communications may help clarify any outstanding issues.
If your refund request for ARK: Survival Ascended has been declined, consider reviewing the refund policy to ensure your request aligns with their guidelines. You might also want to contact customer support again for further clarification or to provide additional information about your situation. Additionally, double-check your account details to confirm everything is accurate and in order.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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