Many users may not give much thought to billing until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to help you navigate Ascend Agency's refund process, detailing who is eligible for a refund and providing clear steps to request your money back swiftly. Our goal is to ensure you feel informed and supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Username: Have your Ascend Agency account username ready for identification.
Transaction ID: Locate the transaction ID of the purchase for which you are requesting a refund.
Purchase Date: Note the date of the transaction as it may be required during the refund process.
Payment Method: Be ready to reference the payment method used for the transaction (credit card, PayPal, etc.).
Receipt or Invoice: Gather the receipt or invoice sent via email upon purchase for verification.
Reasons for the Refund: Clearly outline the reason for your refund request, such as service dissatisfaction or unfulfilled promises.
Correspondence History: Compile any previous communications related to your order with Ascend Agency, including support tickets or emails.
Documentation of Issues: If applicable, include any screenshots or documents supporting your claim for a refund.
Subscription Details: If you are requesting a refund for a subscription service, note your subscription plan type and renewal date.
Contact Information: Provide your current contact details for follow-up regarding the refund status.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ascend Agency
At Ascend Agency, we strive to ensure our users have a clear understanding of their rights regarding service usage and billing. While we provide valuable services designed to enhance your digital marketing efforts, certain circumstances may arise that could warrant a refund. Below, we outline situations that may qualify for refunds based on your specific circumstances and account status.
Service Downtime: If a scheduled service is unavailable due to technical issues, users may inquire about a refund for that specific period of downtime.
Account Cancellation: In cases where users have canceled their services but have been billed for the next billing cycle, eligibility for a refund may apply based on the timing of the cancellation.
Unsatisfactory Results: If users feel that the deliverables of a specific project do not meet the standards agreed upon in the service contract, a review of the situation can determine if a refund is appropriate.
Service Changes: If there are significant changes in the scope of services offered that have not been communicated to the users, they may wish to discuss the potential for refunds based on their specific agreement.
Billing Issues: Users experiencing discrepancies related to their subscription plan, such as being billed for additional features not utilized, can seek clarification and may be eligible for adjustments.
We recommend reaching out to our customer service for any questions regarding specific eligibility for refunds based on your individual service agreement or account situation. Our team is here to assist you in clarifying these matters.
Step-by-Step Process to Request Your Ascend Agency Refund Like a Pro
If you purchased through AscendAgency.com:
Visit the Ascend Agency website.
Scroll to the bottom of the homepage and click on Help Center.
In the Help Center, look for the Contact Us section.
Select the option for Membership and Subscription Inquiries.
Fill out the contact form with relevant details:
Mention that the subscription renewed without notice.
Indicate that you have not utilized the service during the billed period.
Provide your account email and relevant transaction details.
Submit the form and wait for a response from their support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Ascend Agency subscription.
Select Report a Problem.
Choose the appropriate issue:
"Product not as described" if the service was not as expected.
"I didn't authorize this charge" if applicable.
Include a brief note:
Emphasize that the account was not used.
State that you were surprised by the renewal.
Submit the report and await Apple's response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your Ascend Agency subscription.
Select Cancel subscription.
After confirmation, scroll down to Request a refund.
If prompted, choose the reason:
"I didn’t recognize the charge" if it renewed unexpectedly.
"The product is not what I expected" if the service did not meet your needs.
Write a brief description emphasizing the lack of use during the billing period.
Tap Submit and wait for Google's feedback.
If you purchased through Roku:
Go to my.roku.com and sign in to your account.
Select Manage subscription next to your subscription listing for Ascend Agency.
Look for Settings or the Manage your subscription option.
Select Cancel subscription.
After canceling, go to the dropdown and select Request a refund.
In your refund request, write:
State that the account was unused during the billing cycle.
Mention that you were not notified of the renewal.
Submit your request and check your registered email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount]. This is due to [describe reason].
If applicable, I have attached the relevant documentation to support my request.
Please confirm the receipt of this request and provide a response within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted & is awaiting approval.
You will be notified once your refund is approved or if further information is required.
Processing
Your refund is being processed by our team.
This typically takes 3-5 business days; please be patient while we complete the process.
Refunded
The refund has been completed & the amount has been credited back to your account.
Check your account for the refunded amount; it may take a few days to reflect in your bank statement.
Partially Refunded
Only a portion of your total amount has been refunded.
Review the details in your account for the specific amount refunded.
Completed
The refund process is complete & the case is closed.
No further action is required from your side; feel free to reach out if you need assistance.
Cancelled
The refund request has been cancelled, either by you or by our team.
If this was unexpected, please contact support to clarify the reason for cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ascend Agency, users occasionally encounter situations that lead to successful refund claims. Here are a few realistic scenarios highlighting how users effectively navigated the refund process.
Subscription Upgrade Misunderstanding: A user upgraded their marketing plan but later realized that the features exceeded their current needs. Upon contacting customer support, they explained their situation and successfully transitioned back to their original plan, receiving a prorated refund for the difference in pricing.
Account Cancellation During Trial Period: A customer signed up for a free trial of Ascend Agency's digital marketing services but decided to discontinue the service before the trial ended. After reaching out to support to confirm their cancellation, they smoothly received a confirmation email, along with a full refund for the any nominal fees charged mistakenly.
Billing Cycle Confusion: A user noticed an unexpected charge in their account at the beginning of the new billing cycle. After reviewing the account and discussing it with an Ascend Agency representative, they clarified that they had been billed for a feature they did not intend to keep. Following the conversation, the user received a refund for the extra charge and updated their preferences for future billing.
Service Interruption: During a scheduled service update, a user experienced a temporary disruption in digital marketing support. They contacted Ascend Agency's customer service to inquire about the interruption, and as a goodwill gesture, the agency provided a refund for the affected period, ensuring the user felt valued and supported.
The Easiest Way to Get a Ascend Agency Refund
If you're frustrated trying to get a refund from Ascend Agency—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Ascend Agency is straightforward, thanks to our user-friendly system and timely updates. Here’s how you can keep tabs on your refund progress:
Check Your Email Regularly: Ascend Agency sends email notifications at every stage of the refund process. Look for emails that detail the status of your refund—these will include notifications of approval, processing, and completion.
Use the Ascend Agency Mobile App: If you have our mobile app, you can check your refund status directly in the app. Navigate to the 'Order History' section where all your transactions, including refunds, are listed with real-time updates.
Access Your Account Dashboard: Log into your Ascend Agency account and go to the 'Billing' section. Here, you’ll find a dedicated 'Refund Status' display that provides a comprehensive overview of all your refunds, including the current status and expected timelines.
Monitor Your Order History: In the 'Order History' section of your account, you’ll find each order linked to your refund requests. Click on each order for detailed information about the refund process and any comments from our support team.
Consult the Support Center: For any specific questions about your refund, you can use the 'Help' feature in your account to reach our customer service team. They can provide detailed updates and assistance regarding your refund status.
FAQ
Refunds are generally not available if the cancellation deadline is missed, as per our policy. We encourage all users to keep track of their subscription dates to avoid such situations. If you have any concerns or need assistance, please reach out to our support team.
Refund processing times can vary depending on your bank or payment provider, but typically, it may take 5 to 10 business days for the funds to reflect in your account after the refund has been initiated. Please check with your financial institution for specific information regarding their processing times.
If you see a charge but do not have an active subscription, please check your email for any past communications from Ascend Agency regarding your account status. If you still have questions, contact our support team with details of the charge, and we will assist you in verifying your account and resolving the issue.
If you are unable to obtain a refund directly from Ascend Agency, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within the support system for additional support. Additionally, reviewing your account details and any relevant transaction history could provide further context for your situation.
If Ascend Agency refuses to issue a refund, you may want to review their refund policy to understand the terms and conditions associated with your purchase. Additionally, consider reaching out to their support team again for further clarification or to explore alternative solutions. It can also be helpful to double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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