Many users often overlook billing matters until an unexpected charge draws their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Ashanti Naturals, detailing eligibility criteria and providing clear steps for requesting your money back efficiently. Whether it's a one-time purchase or a recurring subscription, we aim to make the refund process straightforward and stress-free for you.
What You Should Prepare Before Applying For Refund
Order Number: Retrieve your unique order number from your purchase confirmation email.
Proof of Purchase: Gather the email receipt or invoice confirming your transaction from Ashanti Naturals.
Product Condition Evidence: Take clear photos of the product, especially if it’s damaged or not as described.
Reason for Refund: Prepare a brief explanation detailing why you are requesting the refund, referencing the specific product issues.
Return Shipping Label: Check if you’ve received a return shipping label or if one needs to be printed from their website.
Shipping Tracking Information: Keep the tracking details if you are returning the product, to provide proof of the return shipping.
Account Information: Log into your Ashanti Naturals account to ensure accessibility to your purchase history, in case additional details are required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Shopify Payments
3-5 working days
Afterpay
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ashanti Naturals
At Ashanti Naturals, we appreciate the trust you place in our products and services. We strive to provide high-quality natural beauty and personal care items crafted with care. Understanding your eligibility for refunds is important for managing your purchases and satisfaction with our offerings. Below are specific situations that may qualify for a refund based on your interactions with our services:
Damaged or Defective Products: If you receive a product that is damaged during shipping or is found to be defective upon arrival, you may qualify for a refund. Please ensure you document any issues with photos and reach out within a stipulated time.
Incorrect Items Received: In cases where an incorrect item is shipped, you may be eligible for a refund. Providing details of your order and the item received will assist in the review of your request.
Subscription Cancellation: If you are subscribed to one of our products and decide to cancel, it is recommended to familiarize yourself with the timing of your cancellation. Depending on when cancellation occurs in relation to the billing cycle, this could impact your eligibility for a refund for that billing period.
Returning Products: Should you choose to return a product that you purchased, it’s important that it adheres to our return policy criteria, including being unopened or unused, which may make you eligible for a refund once processed.
Billing Errors: If you believe there has been an error concerning the amount charged, this situation could warrant verification and may qualify you for a refund upon confirmation of any discrepancies.
For all refund inquiries, we encourage our customers to reach out to our support team directly. We are here to help you navigate any concerns and ensure your experience with Ashanti Naturals is positive.
Step-by-Step Process to Request Your Ashanti Naturals Refund Like a Pro
If you purchased through AshantiNaturals.com:
Visit the Ashanti Naturals website and log into your account.
Navigate to the Account Settings section.
Look for Billing & Subscriptions and click on it.
Find the specific membership or subscription you wish to request a refund for.
Click on the Request Refund button next to the transaction.
Fill out the refund form, ensuring to mention:
Your subscription renewed without notice.
The account has been unused for the past month.
Request the refund within the applicable timeframe.
Submit the form and keep a copy of the confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Ashanti Naturals subscription and tap on it.
Choose Report a Problem at the bottom of the screen.
Select Replace with a refund and explain:
The subscription was not used during the billing period.
Indicate that the automatic renewal was unexpected.
Follow the prompts and then submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Ashanti Naturals subscription and tap on it.
Tap on Cancel Subscription first if necessary, then proceed to seek a refund.
Select Request a Refund and emphasize:
The service was not utilized.
Highlight any issues with notification about renewal.
Complete the request as prompted and note the confirmation.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the My Account section.
Scroll down to find your Subscriptions.
Locate your Ashanti Naturals subscription and click on Manage Subscription.
Click on Request a Refund.
State your case and mention:
The subscription was not active due to inactivity.
Mention that you were unaware of the renewal.
Submit your request and keep a copy of the confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address my account regarding a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your review.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 5 business days for your request to be processed.
Processing
Your refund is currently being processed by our team.
You can expect to see the refund credited back to your original payment method within 3-7 business days.
Refunded
Your refund has been approved and successfully processed.
Funds should be credited back to your account shortly, depending on your bank's policies.
Partially Refunded
A portion of your refund has been processed, possibly due to multiple items or shipping fees.
Check your account for the refunded amount and contact us if you have any questions.
Completed
Your refund process is complete, and no further action is needed.
You will receive a confirmation email about your refund completion.
Canceled
Your refund request has been canceled, possibly due to exceeding the return window.
Contact our customer service if you believe this cancellation was a mistake.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ashanti Naturals, customers occasionally find themselves navigating the complexities of orders and subscriptions. Here are a few scenarios where users successfully claimed refunds:
Subscription Overlap: A user realized they had mistakenly signed up for two different subscription plans for stylers. After reaching out to customer support to clarify their account status, they received a refund for the unused subscription within a few days, helping them streamline their purchases.
Wrong Product Sent: A customer ordered the popular shea butter cream but received the unscented version instead. Upon contacting Ashanti Naturals' support team with their order details, they were able to return the incorrect item and receive a full refund while also having the correct product shipped out promptly.
Allergy Reaction: After trying a new hair mask, a customer experienced an allergic reaction. They reached out to Ashanti Naturals to express their concerns, and after a brief discussion about the ingredients and their account, the team agreed to process a refund for the product as a courtesy to ensure customer satisfaction.
Promotional Pricing Error: A customer noticed that the price of a popular hair treatment dropped shortly after they purchased it. They inquired about the price discrepancy, and Ashanti Naturals honored the promotional rate by issuing a credit to their account, demonstrating their commitment to customer loyalty.
The Easiest Way to Get a Ashanti Naturals Refund
If you're frustrated trying to get a refund from Ashanti Naturals—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Ashanti Naturals is a straightforward process, ensuring you stay informed every step of the way. Follow these tips to efficiently monitor your refund progress:
Check Your Email: After initiating a refund, keep an eye on your email inbox for updates from Ashanti Naturals. Look for an email titled 'Refund Update' which provides details about the status of your refund.
Log into Your Account: Visit the Ashanti Naturals website and log into your account. Navigate to the 'Order History' section where you can view the status of your refunds. Each order will display any associated refunds and their current progress.
Mobile App Notifications: If you use the Ashanti Naturals mobile app, enable notifications to receive instant updates on your refund status. The app will notify you of any changes or approvals related to your refund.
Billing Section Overview: In your account settings, check the 'Billing' section. This area not only shows recent transactions but also provides insight into any pending refunds, including estimated processing times.
Customer Support Assistance: If you have specific questions about your refund, don't hesitate to reach out to Ashanti Naturals customer support. They can provide detailed information about your refund process and any potential delays.
FAQ
If you forgot to cancel your order on time, we generally encourage you to reach out to our customer service team. While refunds are typically processed according to our stated policies, we're happy to review your situation and explore available options. Your satisfaction is important to us, and we appreciate your understanding.
Refunds from Ashanti Naturals typically take 5 to 10 business days to process once your return is received and approved. The exact time may vary depending on your bank or payment provider. You should see the refund reflected in your account shortly thereafter.
If you see a charge but don't have an active subscription, please first check your account for any previous orders or subscriptions that may not be up to date. If you still have questions or need assistance, reach out to our customer service team through the contact form on our website, and they will help you investigate the charge.
If you are unable to receive a refund directly from Ashanti Naturals, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system, or reviewing your account details for additional options. Ensure all communications are clear to facilitate a smoother process.
If Ashanti Naturals declines to issue a refund, it's advisable to carefully review their refund policy for specific terms and conditions. You may also consider reaching out to their customer support again for further clarification or assistance. Additionally, check your account details to ensure that all information provided aligns with their requirements.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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