It's common for users to overlook billing details until an unexpected charge catches them off guard, particularly with automatic subscription renewals. This guide aims to clarify how refunds work with Ashley Black Guru, helping you understand eligibility requirements and providing clear steps to request your money back swiftly. Whether you’re looking for a refund for a product or service that didn’t meet your expectations, we're here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your purchase confirmation email or your Ashley Black Guru account.
Transaction ID: Gather the transaction ID associated with your payment for verification purposes.
Detailed Reason for Refund: Prepare a clear explanation for why you are requesting a refund, especially if it pertains to specific products like the Fascia Blaster or other tools.
Photos or Evidence: If relevant, provide any photos or videos of the product demonstrating the issue or concern that led to the refund request.
Purchase Receipt: Have your purchase receipt or invoice accessible for reference during the refund process.
Account Information: Make sure your Ashley Black Guru account details are ready, including your registered email address and any associated phone number.
Return Shipping Label: If returning a physical product, check if you need to print a return shipping label or if it will be provided.
Compliance with Refund Policy: Review Ashley Black Guru's refund policy to ensure your request aligns with their terms, such as time limits for refunds.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
Immediate to 3 working days
Shop Pay
3-5 working days
Afterpay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ashley Black Guru
At Ashley Black Guru, we strive to ensure that our users have a clear understanding of their rights and eligibility for refunds regarding our products and services. Given our focus on innovative health and wellness tools, particularly in the realm of beauty and body care, we recognize that users may have specific circumstances that affect their eligibility for refunds.
The following situations may qualify for a refund:
Product Defects: If users receive a product that is damaged or defective upon arrival, they may be eligible for a refund. It is essential to report any issues within a specified timeframe to initiate the refund process.
Unsatisfied with Results: Users who have purchased certain services or products and feel that they did not achieve the expected results may inquire about refund eligibility. This is particularly pertinent for our body and facial tools.
Subscriptions: For users who engage with subscription services, eligibility for a refund may apply if cancellation steps were followed before the next billing cycle. Users can verify their subscription status to understand their options.
Billing Errors: In instances where users believe they were charged incorrectly, it is important to review account activity and billing records. Situations regarding apparent discrepancies may be eligible for further investigation to determine the appropriate course of action.
We encourage users to review our specific policies related to products and services for more comprehensive guidance on their rights and eligibility. For personalized assistance, please reach out to our customer service team, as they are prepared to help clarify any inquiries regarding refunds and account management.
Step-by-Step Process to Request Your Ashley Black Guru Refund Like a Pro
If you purchased through Ashley Black Guru.com:
Visit the Ashley Black Guru website and log into your account.
Navigate to your profile by clicking on your username in the top right corner.
Select 'Account Settings' from the dropdown menu.
Click on 'Billing' to view your subscription details and recent charges.
Identify the specific subscription or charge you wish to refund.
Locate the 'Request a Refund' option next to that charge.
Fill out the refund request form, ensuring to mention that the subscription renewed without prior notice and that the account was underused if applicable.
Submit the request and wait for a confirmation email regarding the status of your refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions' to view your active subscriptions.
Find and tap on your Ashley Black Guru subscription.
Locate the Ashley Black Guru charge and click on 'Report a problem.'
Select 'I want to request a refund' and include that the subscription renewed unexpectedly.
Submit the request and monitor your email for responses.
If you purchased through Roku:
Navigate to the Roku home screen and select 'Streaming Channels.'
Go to 'Manage subscriptions' from the sidebar.
Locate the subscription for Ashley Black Guru.
Select it and choose 'Unsubscribe.'
Visit the Roku website and log in to your account.
Go to 'Order History' and find your Ashley Black Guru charge.
Click on 'Report an issue' next to that charge.
Request a refund, mentioning that the account was not actively used.
Submit the request and keep an eye on your email for further instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Ashley Black Guru for Refund
Script
Copy
Subject: Refund Request – Ashley Black Guru Account [Your Email]
Dear Ashley Black Guru Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
As a result, I would like to request a refund of [Amount].
I have attached relevant documentation for your reference.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status indicates that your request is in review. You will be notified once it is processed.
Processing
Your refund is currently being processed.
This means that your refund is being issued. Typically, this takes 3-5 business days.
Refunded
Your refund has successfully been issued.
You should see the funds returned to your original payment method shortly (usually within 3-10 business days).
Partially Refunded
A portion of your order has been refunded.
This indicates that some items were refunded, but others remain. You will receive a detailed summary via email.
Canceled
Your refund request has been canceled.
This can occur if your request was not eligible for a refund. Please check your email for further instructions.
Completed
The refund process has been fully completed.
This means all actions have concluded, and you should have received your full refund confirmation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ashley Black Guru, customers interact with a variety of wellness and beauty products along with membership services. Here are some real user scenarios demonstrating how refunds were successfully claimed:
Subscription Overlap: A user accidentally signed up for both the monthly and annual subscription plans. Upon realizing this, they quickly reached out to customer support, who reviewed the account history and promptly issued a refund for the unnecessary monthly charge.
Canceled Order Request: A customer decided to cancel an order for a beauty device shortly after it was placed but before it shipped. They contacted customer service, and due to the timing of the cancellation, the team was able to process a full refund without any delay.
Product Return for Exchange: After receiving a body sculpting tool, a customer found it did not meet their needs. They initiated a return for an exchange, and when the product was returned, the support team issued a refund for the cost, allowing the customer the flexibility to choose a more suitable item.
Billing Clarification for Membership: A loyal member noticed a difference in their billing statement regarding their renewal. They reached out for clarification, and after a brief review, the customer support team verified an adjustment was warranted, resulting in a successful partial refund for the billing discrepancy.
The Easiest Way to Get a Ashley Black Guru Refund
If you're frustrated trying to get a refund from Ashley Black Guru—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Ashley Black Guru is straightforward and efficient. By utilizing the tools available through your account and prompt communication methods, you can stay updated on your refund progress without any hassle. Here’s how to track your refund status effectively:
Check Your Email: Ashley Black Guru will send you email notifications regarding your refund status. Look for messages with subjects like "Your Refund Request" or "Refund Processed" to stay informed.
Utilize the Mobile App: If you’re using the Ashley Black Guru app, navigate to the "Order History" section. Here, you can easily view the status of your refund along with any relevant updates.
Visit Your Account Dashboard: Log into your account at ashleyblackguru.com and go to the "Account Settings." From there, click on the "Billing" section to find detailed information regarding your refunds and any pending transactions.
Track in Order History: Your "Order History" provides a clear timeline of all transactions, including refunds. You can see when a refund was initiated and its current status.
Stay Updated on Refund Progress: Ashley Black Guru informs you about key stages of your refund processing, such as "Refund Requested," "Processing," and "Refund Completed," ensuring you know exactly where your request stands.
Connect with Customer Support: If you have additional questions or need assistance, reach out through the support section on the website or app. They can provide specific insights regarding your refund status.
FAQ
Refunds for missed cancellation deadlines are typically not available, as the policy emphasizes timely action. It's important to review the terms and conditions or reach out to customer support for specific situations, as they may provide options based on individual circumstances.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies and procedures. Once initiated by Ashley Black Guru, the timing can vary based on financial institutions. You should see the funds reflected in your account shortly after the processing is complete.
If you see a charge but do not have an active subscription, we recommend checking your account for any previous subscriptions or promotions that may still be in effect. If you still believe the charge is incorrect, please contact our customer support team with the details of your account and the charge in question for further assistance.
If you're unable to receive a refund directly from Ashley Black Guru, consider reaching out to their customer service team again for further assistance. Additionally, you can escalate your inquiry within their support system or review your account details to ensure that all information is accurate and up to date.
If Ashley Black Guru declines to process your refund, you may want to review the company’s refund policy for clarity on eligibility. Additionally, consider reaching out to customer support again for further assistance or clarification regarding your request. Lastly, checking your account details may provide insights into the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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