How to Get an Ashro Refund

• Order Number: Locate your unique order number from the confirmation email or your Ashro account.
• Purchase Date: Note the date of the original purchase, as this may be required for the refund process.
• Payment Method: Have the details of the payment method used, including credit card information if applicable.
• Item Condition: Assess whether the items are in their original condition, as Ashro typically requires returned items to be unworn and with tags attached.
• Return Authorization: Determine if you need to request a return authorization through your Ashro account before sending items back.
• Shipping Documentation: Keep any tracking numbers or details from the return shipping label for proof of return shipment.
• Reason for Return: Prepare a clear explanation for the return that aligns with their return policy.
• Account Login: Make sure you can access your Ashro account to manage the return process online.
• Photos of Items: Take clear photos of the items being returned to show their condition if necessary.
• Exchange or Refund Preference: Decide whether you prefer a refund or an exchange, as this may affect how you fill out the return request.

*Working days are Monday to Friday, and don't include public holidays.

At Ashro, we strive to provide our customers with quality products and services that meet their expectations. Understanding your rights related to refunds enhances your overall shopping experience. Refund eligibility can depend on various factors, including the nature of the product purchased and the circumstances surrounding the order.

Here are some scenarios that may qualify for a refund at Ashro:

• Product Defects or Damages: If you receive an item that is defective or damaged upon arrival, you may be eligible for a refund or exchange.
• Incorrect Items Received: If the product you receive does not match your order confirmation, you may qualify for a refund for the incorrect item.
• Order Cancellations: In certain cases where an order is canceled before fulfillment, a refund may be processed for the canceled items.
• Return Policy Adherence: Items returned within the specified return period and in original condition are typically eligible for a refund in accordance with Ashro’s return policy.
• Subscription Services: If your subscription plan qualifies for cancellation within a specific timeframe, you may be eligible for a prorated refund based on the usage prior to cancellation.

It is important to review the specific policies associated with the product or service you purchased to fully understand the eligibility criteria for refunds. Should you have further questions or need assistance, our customer service team is available to help clarify your options.

At Ashro, customers often experience unique situations that lead to successful refund claims. Here are some specific scenarios where users effectively navigated the refund process:

• Incorrect Size Ordered: A customer ordered a dress for an upcoming event but received the wrong size due to a misunderstanding with the size chart. After contacting customer service with their order details, they were able to return the item and receive a full refund.
• Shipping Delay: A shopper eagerly awaited a pair of shoes for a special occasion but faced unexpected shipping delays that prevented them from receiving the items on time. After discussing the situation with Ashro’s support team, the customer was granted a refund due to the inconvenience.
• Product Quality Issue: After receiving a beautiful outfit, a customer noticed a minor defect in the fabric. They contacted Ashro's customer service to report the issue and were offered a refund as the product did not meet quality standards.
• Subscription Cancellation Confirmation: A user who enjoyed Ashro’s subscription service decided to end their subscription but later realized they were billed for an additional month by mistake. Upon confirming their cancellation with customer support, they received a prompt refund for the unauthorized charge.

Tracking your refund status efficiently with Ashro is crucial to staying informed about your order. Here are specific ways to keep tabs on your refund process:

• Email Notifications: Be sure to check your email for updates from Ashro regarding your refund. Look for messages that outline the refund approval process, which usually include expected timelines and additional steps if necessary.
• Account Dashboard: Log in to your Ashro account to access your dashboard. Navigate to the Order History section, where you can view detailed information about your past orders, including refund statuses. This section will indicate whether your refund is pending, completed, or requires further action.
• Mobile App Alerts: If you’re using the Ashro mobile app, check the Notifications tab for real-time updates on your refund status. The app often provides quicker updates than email.
• Billing Section: Visit the Billing section within your account settings. This area will contain all financial transactions related to your orders, allowing you to see when your refund amount was processed back to your original payment method.
• Customer Support: If you encounter any discrepancies or delays, reach out to Ashro's Customer Support. They can provide detailed information and assist you with your refund status.