How to Get an ASIS International Refund

• Membership Details: Prepare your membership number and account login information to verify your status with ASIS International.
• Transaction Information: Gather details about the transaction including the date of purchase, transaction ID, and payment method used.
• Proof of Payment: Collect any receipts or payment confirmations related to the membership or service you are seeking a refund for.
• Refund Request Form: Download and complete the specific refund request form from the ASIS International website.
• Reason for Refund: Clearly outline the reason for your refund request, as ASIS may require an explanation for processing.
• Supporting Documentation: Include any correspondence related to your membership or service that may support your refund request.
• Membership Services Contact: Have the contact information for ASIS International’s customer service handy in case you need to discuss your request.

*Working days are Monday to Friday, and don't include public holidays.

At ASIS International, members and participants have specific rights regarding their purchases and membership statuses. Understanding the conditions under which refunds may be applicable is essential for members actively engaging with ASIS International's services, which primarily include professional memberships, educational resources, and event registrations.

Refund eligibility at ASIS International can be determined by several factors related to registration, membership duration, and participation in events. Below are the scenarios that might qualify for a refund:

• Membership Cancellation: Members who cancel their subscriptions before the renewal date may be eligible for a refund of the remaining balance, subject to ASIS International's membership policy.
• Program or Course Discontinuation: If a member enrolls in a specific training program or course that is subsequently canceled by ASIS International, they may be eligible for a full refund.
• Event Registration Changes: Members who need to withdraw from an event may qualify for a refund if the request is made within a specified timeframe as outlined in the event registration policies.
• Incorrect Fee Charge: In the event that an incorrect fee is charged for a membership or event, individuals may inquire about a correction and potential refund related to the inflated charge.
• Transfer of Registration: If a member is unable to attend a registered event or course and can transfer their registration to another individual, they might not require a refund but should verify the policies to ensure compliance.

It is advisable for users to review ASIS International's specific membership and event policies for the most accurate information on eligibility criteria, as these situations may vary based on individual account management needs and specific circumstances.

At ASIS International, users often navigate various services and subscriptions tailored to enhance their professional journey in security management. Here are some real-world scenarios where users successfully claimed refunds based on their individual needs and inquiries:

• Membership Upgrade Clarification: A member realized that a recent upgrade to a premium membership included features they did not need. After reaching out to customer support for clarification, they were able to discuss their options with an agent and successfully receive a refund for the additional fee.
• Event Cancellation: A user had registered for an ASIS International conference but had to cancel due to unforeseen circumstances. They promptly contacted the event coordinator, who processed their request and issued a refund for their registration fee without any issues.
• Subscription Term Update: A user accidentally selected a yearly subscription instead of their intended monthly plan. Upon noticing the discrepancy while reviewing their account, they contacted the help desk. The support team quickly facilitated the correction and provided a refund for the difference in subscription fees.
• Resource Access Issue: A user purchased access to a specific online training module but encountered technical difficulties preventing access. After reporting the issue to technical support, they were informed that a refund would be issued since the service was not utilized due to the access problem.

Tracking your refund status with ASIS International is straightforward when you know where to look. Here are some efficient methods to check on the progress of your refund:

• Email Notifications: Keep an eye on your inbox for updates from ASIS International. Refund status updates are typically communicated via email. Look for subject lines that mention 'Refund Status Update' to quickly locate relevant information.
• Account Dashboard: Log in to your ASIS International account and navigate to the Order History section. This is where you can find detailed information about your orders, including current refund status.
• Billing Section: Within your account settings, the Billing section provides specific details about your refund progress. It will outline whether your refund is pending, processed, or completed.
• Mobile App Notifications: If you have the ASIS International mobile app, make sure to enable notifications. Updates regarding your refund status will also be sent through the app, ensuring you receive timely information on the go.
• Customer Service Assistance: If you cannot find the information you need via email or your account, consider reaching out to ASIS International's customer support. They can provide specific details regarding your refund status.