How to Get an ASMBS Refund

• Membership ID or Account Number: Locate your ASMBS membership ID or account number for easy identification during the refund process.
• Transaction ID: Find the transaction ID from the purchase receipt or confirmation email associated with your membership or event registration.
• Reason for Refund: Clearly outline the reason for your refund request, referencing any specific terms or conditions that justify your claim.
• Supporting Documentation: Gather any relevant documents, such as proof of payment (receipts, bank statements) and correspondence related to your membership or service.
• Event Registration Details: If applicable, have your event registration details on hand, including dates, locations, and any tickets purchased.
• Contact Information: Confirm your current contact details (email and phone number) to ensure ASMBS can reach you regarding your request.
• Policy Review: Review ASMBS’s refund policy to ensure you understand the conditions under which a refund can be granted.
• Feedback or Comments: Prepare any feedback or comments about your experience with ASMBS, as this may support your request for a refund.

*Working days are Monday to Friday, and don't include public holidays.

The American Society for Metabolic and Bariatric Surgery (ASMBS) offers various educational resources, membership services, and conference attendance options to individuals in the healthcare sector involved in bariatric surgery. Understanding your rights regarding refunds is important, especially as they pertain to specific services and products provided by ASMBS.

Users may find themselves in situations where they have questions about charges or the nature of services received. The following scenarios may qualify for refunds depending on individual circumstances:

• Membership Fee Refunds: If an individual believes they have enrolled in a membership but did not receive the corresponding benefits or materials within a reasonable time frame, they may be eligible to request a refund for that membership fee.
• Conference Registration: If a registrant is unable to attend a scheduled conference due to unforeseen circumstances and provides appropriate documentation, they may qualify for a refund of their registration fee in accordance with ASMBS's cancellation policy.
• Purchase of Educational Materials: Customers who purchase educational materials may be eligible for a refund if the materials are defective or not as described upon receipt, provided the request is submitted within a specified timeframe.
• Event Cancellation: If an event hosted by ASMBS is canceled, attendees may be eligible for a full refund of their registration fees.
• Membership Status Changes: Users who have a change in their professional status that affects their eligibility for membership may be able to request a refund for membership dues that extend beyond their new status.

For all refund inquiries, it is recommended that users refer to ASMBS's specific refund policies and reach out to customer service to understand how their unique situation might apply to eligibility for a refund.

Understanding the various circumstances that can lead to a successful refund request is essential for ASMBS users. Below are scenarios that illustrate how users have effectively navigated refund situations with ASMBS.

• Conference Registration Changes: A member was unable to attend the ASMBS annual conference due to an unexpected medical issue. After reaching out to customer support and providing documentation, the member successfully received a refund for the registration fee.
• Membership Downgrade: A long-time associate wanted to downgrade their membership from premium to standard due to budget constraints. After submitting a request through the account management portal, they received a prorated refund for the unused portion of their premium subscription.
• Virtual Event Cancellation: A user had registered for a virtual workshop that was unfortunately canceled by ASMBS. They contacted support to inquire about their options and quickly received a full refund of the registration fee.
• Billing Discrepancy Resolution: A subscriber noticed an unexpected charge related to their membership level upgrade. After clarifying their account details with ASMBS support, they were granted a refund for the additional billing cycle that was inadvertently applied.

Tracking your refund status with ASMBS is a straightforward process designed to keep you informed at every step. Here’s how to efficiently stay updated on your refund status:

• Email Notifications: When your refund status changes, ASMBS will send you email notifications. Ensure you check the inbox of the email address associated with your account for updates, including confirmation of the refund request and any status changes.
• Account Dashboard: Log into your account on the ASMBS website. Navigate to the Order History section of your account dashboard. Here, you can view detailed information about your previous transactions, including any active refunds.
• Billing Section: Within your account settings, head to the Billing section. This area will provide you with a status overview of any refunds you have requested, along with estimated timelines for processing.
• Mobile App Updates: If you have the ASMBS mobile app, make sure to enable notifications. You can check refund statuses under the My Orders tab, where updates will be promptly reflected.
• Progress Information: When tracking your refund, look for specific progress indicators such as “Refund Requested,” “Processing,” or “Completed.” These statuses will give you clarity on the stage of your refund.
• Customer Support: If the information is unclear, don’t hesitate to reach out to ASMBS customer support through the Help Section on the website or app. They can provide personalized updates on your refund status.