Unexpected charges can create confusion and leave customers feeling frustrated, especially when it comes to subscriptions that renew automatically. This guide is designed to help you navigate the refund process for Asteria Hair, providing clarity on who qualifies for a refund and how to submit a request efficiently. With clear steps and helpful information, you’ll be equipped to claim your money back with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Gather your unique order ID or confirmation number received via email after your purchase.
Purchase Date: Note the date when you placed your order for reference.
Proof of Delivery: Keep your shipping confirmation or tracking details to verify receipt of the items.
Condition of Items: Check that the items are unopened and in original packaging if requesting a refund due to unsatisfactory quality.
Reason for Refund: Clearly articulate the reason for your refund request, such as dissatisfaction with the product, shipping issues, or incorrect items received.
Customer Account Details: Log into your Asteria Hair account to retrieve your purchase history relevant to the refund request.
Photographic Evidence: Take clear photos of the product (if applicable) to support your claim, especially if the item is defective or damaged.
Communication Records: Keep any prior correspondence with Asteria Hair’s customer service regarding the product.
Payment Method Information: Prepare details about how the original payment was made (credit card, PayPal, etc.) to facilitate the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Afterpay
4-6 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Asteria Hair
At Asteria Hair, we prioritize customer satisfaction and aim to provide high-quality hair products and accessories. Understanding our users' rights regarding refunds and eligibility is essential, especially considering the unique nature of our products and services. Refund eligibility may depend on various factors, including the condition of the product and the specifics of your order. Below are situations that may qualify for a refund:
Product Defects: If you receive a product that is defective or does not adhere to the quality standards advertised, you may be eligible for a refund. Please ensure you report any defects within a specified time frame after receipt.
Incorrect Items: In the event that you receive an item different from what you ordered, this may qualify for a refund or exchange. It's important to review your order confirmation for accuracy upon receipt.
Unused Products: For items that remain unopened and unused, you might be eligible for a full refund if you initiate the return process within our specified return window.
Shipping Issues: If there are issues related to shipping, such as delays or lost items during transit, Asteria Hair might assist you. Eligibility for refunds in such cases may depend on the particular circumstances surrounding the shipping process.
Please refer to our detailed refund policy for more information regarding timelines and procedures to ensure your request is processed efficiently.
Step-by-Step Process to Request Your Asteria Hair Refund Like a Pro
Scroll down to the bottom of the page and click on the "Contact Us" link.
Choose the "Customer Support" option.
Fill out the contact form with your details.
In the message field, clearly state that you are requesting a refund for your membership/subscription.
Mention that you were unaware of the renewal or that the account has been unused.
Provide any reference numbers related to your membership/subscription.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Asteria Hair subscription.
Tap Report a Problem and then choose Request a Refund.
In the message, indicate that the subscription renewed without notice.
Mention that you were unable to use the service.
Complete the process and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select My Subscriptions.
Find and tap on your Asteria Hair subscription.
Choose Cancel Subscription.
After cancellation, go back to the Menu and select Account.
Navigate to the Order History.
Find the transaction for your subscription and tap on it.
Select Request a Refund.
State that the subscription was renewed without prior notice.
Highlight that you did not utilize the service during the billing period.
Submit your request and check your email for a response.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to your Account Settings.
Select Manage Subscriptions.
Find your Asteria Hair subscription.
Click on the Cancel Subscription option.
After cancellation, visit the Help section at the bottom of the page.
Select Contact Support.
Choose to Submit a Ticket.
In the ticket submission, mention that you are requesting a refund due to the subscription renewing unexpectedly.
Emphasize that you were not able to use the service.
Submit the ticket and await a response regarding your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of $[Amount] for the billing situation: [describe reason].
If applicable, I have attached documentation to support my request.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed within 5-7 business days.
Refunded
The refund amount has been successfully returned to your original payment method.
Check your account for the reimbursement; it may take 3-5 business days to reflect.
Partially Refunded
Only a portion of your total order amount has been refunded.
You will receive a notification explaining the amount refunded and the reason.
Completed
The refund process is fully completed and closed.
No further action is required; you can proceed with new purchases.
Canceled
Your refund request has been canceled, either by you or our team.
If you believe this was a mistake, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Asteria Hair, customers often need clarification or adjustments regarding their orders or subscriptions. Below are some realistic scenarios in which users successfully claimed refunds:
Shipping Delay: A customer ordered a set of premium hair extensions for a special event but experienced an unexpected shipping delay. They promptly contacted Asteria Hair’s customer support, explaining the urgency of their situation, and received a refund for their shipping costs due to the inconvenience.
Product Issue: A buyer received a hair care product from Asteria Hair that was damaged upon arrival. After reaching out to customer service with photos of the damaged item, they were able to return it and successfully obtain a full refund for the product.
Subscription Confusion: A subscriber to the monthly hair care products realized they were mistakenly charged for an additional month due to a misunderstanding of their subscription renewal date. After clarifying their subscription status with Asteria Hair’s support team, they promptly received a refund for the extra charge.
Wrong Item Sent: A customer accidentally received the wrong shade of hair dye from their order. Upon contacting customer service, they explained the mix-up, and Asteria Hair arranged for a return and issued a refund for the incorrect item without complications.
The Easiest Way to Get a Asteria Hair Refund
If you're frustrated trying to get a refund from Asteria Hair—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Asteria Hair is both straightforward and efficient. To ensure you stay informed throughout the process, follow these specific guidelines:
Email Notifications: Asteria Hair will send you email updates regarding your refund status. Watch for emails titled "Refund Update" or similar, which will detail the current status of your refund request.
Account Dashboard: Log in to your Asteria Hair account and navigate to the "Order History" section. Here, you can find pertinent information about your orders and refunds. Each order will display its refund status, allowing for easy tracking.
Mobile App Updates: If you utilize the Asteria Hair mobile app, you can receive push notifications for any updates on your refund status. Ensure notifications are enabled in the app settings for timely alerts.
Billing Section: Check the "Billing" section of your account for detailed insights about any pending refunds. This area may also show any adjustments made to your payment method.
Progress Information: When tracking your refund, you’ll receive specific updates such as "Refund Initiated," "Refund Processed," and "Refund Complete." This level of detail helps you understand where your refund stands at any given time.
Customer Support: If you have further questions or need clarification regarding your refund status, the Asteria Hair customer support team is available through the contact options provided in your account settings.
FAQ
If you forget to cancel your order on time, unfortunately, Asteria Hair's refund policy generally does not allow for refunds after the cancellation window has closed. We encourage all customers to review the cancellation policy prior to making a purchase to avoid any issues. If you have further questions or need assistance, please reach out to our customer service team.
Refund processing times can vary based on your financial institution. Typically, once your refund is initiated, it may take 5 to 7 business days for the funds to appear in your account. Please check with your bank or payment provider for specific timelines.
If you see a charge but do not have an active subscription, please first check your account for any previous subscriptions or orders. If you still believe the charge is incorrect, you can contact our customer support team with your order details for assistance in resolving the issue.
If you are unable to receive a refund directly from Asteria Hair, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within their support system for additional support. Additionally, reviewing your account details for any relevant information might provide further insights into your options.
If Asteria Hair has declined your refund request, it may be helpful to review their refund policy for clarity on their terms. Additionally, you can reach out to their customer support team again for further assistance or clarification. It's also advisable to double-check your order details and account information for any discrepancies that may affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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