Billing often takes a backseat in our minds until an unexpected charge catches our attention, like an automatic subscription renewal. This guide is designed to help you navigate the ASTRO refund process with ease, ensuring you understand who is eligible for a refund and the straightforward steps to request your money back quickly. With clear information at hand, you can feel confident about your billing experiences with ASTRO.
What You Should Prepare Before Applying For Refund
Order Number: Locate your order number from your confirmation email or account dashboard on astro-shisha.com.
Transaction ID: Gather the unique transaction ID from your payment receipt, which is essential for processing your refund.
Account Information: Log in to your ASTRO account to ensure your details are up to date, including the email and shipping address.
Reason for Refund: Clearly outline the reason for your refund request, such as product defect, dissatisfaction, or incorrect item received.
Product Condition: Ensure the product is in its original condition and packaging, as ASTRO may require it to be returned for the refund.
Photos of the Product: Take clear photos of the product, especially if it is defective or damaged, to support your claim.
Shipping Tracking Information: If returning the product, keep the tracking number for the return shipment as proof of return.
Contact Preference: Decide whether you prefer to be contacted via email or phone for follow-up on your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
Cash on Delivery
Refunds processed within 7-10 working days after return
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ASTRO
At ASTRO, we strive to provide our customers with quality products and services. Understanding your rights regarding refunds is an important part of your experience with us. The situations that may qualify for a refund depend on the specifics of your purchase or subscription, and we encourage you to familiarize yourself with the following scenarios that could apply.
Product Defects: If you receive a product that is defective or damaged upon arrival, you may qualify for a refund or replacement. Please ensure to report the issue within a reasonable timeframe to facilitate resolution.
Order Errors: In the event that your order does not match what was confirmed during the purchase process, such as incorrect items being delivered, you may be eligible for a refund upon verification.
Subscription Management: If you decide to change or cancel your subscription plan, you may have options regarding prorated refunds for the unused portion of your billing cycle, depending on the timing of your cancellation.
Service Downtime: If you experience significant interruptions in our service that affect your use of the product, you might be eligible for a refund, subject to verification of the issue duration.
For specific inquiries or to check your eligibility regarding refunds, please refer to our customer support team for assistance tailored to your situation.
Step-by-Step Process to Request Your ASTRO Refund Like a Pro
If you purchased through astro-shisha.com:
Visit the ASTRO website and log into your account.
Navigate to the Account Settings page.
Select Billing Information.
Locate the subscription or charge you wish to refund.
Click on Request Refund next to the relevant item.
In the message box, mention that the subscription renewed without notice and that you would like a refund.
Submit the request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID.
Select Subscriptions.
Find your ASTRO membership in the list and tap on it.
Scroll down and tap on Report a Problem.
Select Request a refund.
In the message, emphasize that the account was unused and that you are seeking a refund.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your ASTRO subscription and tap on it.
Click on Manage and then select Request a refund.
In your request, state that you did not receive notice of renewal and wish for a refund.
Follow the prompts to finalize and submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Select Subscriptions.
Find your ASTRO subscription and click on View Details.
Click on Request a Refund.
Mention that you were surprised by the unexpected renewal in the message.
Submit your request and check for an email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason].
The total amount I would like to request for a refund is [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
You will be notified once the review is complete, usually within 3-5 business days.
Processing
Your refund request is currently being processed by our team.
This step typically takes 2-4 business days. Please be patient as we work to resolve your request.
Refunded
Your refund has been successfully processed and funds have been returned to your original payment method.
You should see the funds reflected in your account within 5-7 business days, depending on your bank.
Partially Refunded
A partial refund has been issued for your order.
You will receive the specified amount refunded, and you can check your order details for more information.
Completed
Your refund process is fully completed, and no further action is required.
You are all set! Your funds should now be available in your account.
Canceled
Your refund request has been canceled, either by you or by our team.
If you have further questions about the cancellation, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ASTRO, customers occasionally encounter situations where a refund is warranted due to unforeseen circumstances. Below are some realistic scenarios where users successfully claimed refunds, reflecting common interactions with ASTRO's offerings.
Subscription Plan Change: A user decided to switch from a premium to a basic subscription mid-cycle due to budget constraints. After requesting a pro-rated refund for the unused portion of their premium plan, ASTRO processed the request promptly, allowing the user to enjoy seamless access under their new plan.
Product Delivery Issues: A customer ordered a unique shisha set but noticed that the delivery was delayed beyond the estimated arrival date. Upon reaching out to customer support, they were offered a full refund as a courtesy for the inconvenience, demonstrating ASTRO's commitment to customer satisfaction.
Billing Error Resolution: After reviewing their account statement, a user found a discrepancy in the expected amount charged for their recent order. They contacted ASTRO, and the support team quickly clarified the situation, issuing a refund for the difference due to a promotional discount not being applied at checkout.
Service Interruption: A user experienced a temporary service interruption during a scheduled online gathering with friends. They reported the issue, and as part of ASTRO’s customer care policy, were granted a refund for the session, affirming the company’s dedication to providing quality service.
The Easiest Way to Get a ASTRO Refund
If you're frustrated trying to get a refund from ASTRO—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ASTRO is straightforward, thanks to our streamlined communication methods and account features. Here’s how you can efficiently monitor your refund progress:
Email Notifications: Keep an eye on your email inbox for refund updates from ASTRO. You'll receive confirmation once your refund is processed, along with estimated timelines for completion.
In-App Notifications: If you're using the ASTRO mobile app, check the notifications section for real-time updates regarding your refund status. We ensure you stay informed about any changes directly within the app.
Account Dashboard: Log into your ASTRO account and navigate to the Order History section. Here, you can view the status of your refunds alongside all your past orders, providing a clear overview of where each refund stands.
Billing Section: In the Billing area of your account settings, you can find detailed information about your refunds, including transaction IDs and the current status of your request.
Refund Progress Information: ASTRO provides updates on refund progress, including when it is initiated, processed, and completed, giving you a comprehensive timeline of your refund.
Customer Support: If you have any questions or cannot find the information you need, don’t hesitate to reach out to our customer support team via the Help Center in your account, where you can submit a ticket for assistance.
FAQ
If you forgot to cancel your subscription on time, refunds are typically not available as per our policy. We recommend reviewing the cancellation terms outlined during your purchase for clarity on timelines and conditions. If you have any further questions, feel free to reach out to our customer support team for assistance.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider's policies. Once your refund is initiated by ASTRO, you will receive a confirmation email. Please note that processing times may vary slightly based on your financial institution.
If you see a charge but don’t have an active subscription, please first check your account on our website to verify your subscription status. If you're still uncertain, reach out to our customer support team with the transaction details so we can assist you in resolving the issue.
If you're unable to obtain a refund directly from ASTRO, consider reaching out to customer service again for further assistance. You might also explore escalating your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details and transaction history may provide useful insights for your inquiry.
If ASTRO refuses to issue a refund, it's a good idea to thoroughly review their refund policy to understand the specific terms and conditions. You may also consider reaching out to their customer support again for clarification or further assistance. Additionally, ensure that all account details are accurate and that you provide any necessary information to facilitate the review of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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